Greetings, We want you to have an effortless experience with your washer. Let us help you. Suppose your clothes are coming out torn after running a cycle in your washer. Please follow the instructions in this link and hyperlink for tips. Laundry is stained or damaged after using Samsung washing machine (Please see Clothes are torn, ripped, or shredded): https://www.samsung.com/us/support/troubleshooting/TSG01108628/ Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146464441, to help our team pull up your information when you message us. Have a great day. -John

Hi there, We understand how you feel regarding this washer. We are here to help you. We recommend checking the resources below for steps to take when the washer stops during its cycle. Please click on 'No" if the steps did not resolve the concern to proceed with the next steps. Kindly click on the embedded words for more details. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485.html Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148883073), and it will help our team pull up your information. ^Rodel