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Customer reviews for Lifetime Big Stuff Adventure Swing Playset for
Lifetime Big Stuff Adventure Swing Playset
4.7 out of 5 stars
stars439 ratings439 reviews
  1. 5 stars82% (360)
  2. 4 stars12% (51)
  3. 3 stars3% (14)
  4. 2 stars1% (5)
  5. 1 star2% (9)

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Showing 1-10 of 439 reviews
Sep 14, 2017
stephaniej1229
5 out of 5 stars review

Verified Purchase

Kid's love it!

We had bought this playset after we closed on a new home, and the kids couldn't be happier. My boys are turning 8 and 5 in this month of September so this was a birthday gift for them. It took my husband and I a couple days to set it up, but we did it ourselves and it was very challenging to build, but we were able to figure it out with the instructions. There are a few parts when the instructions could have been a little more clear, however everything turned out fantastic, and I would order from lifetime products again. Thank you so much!

Review from lifetime.com
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Jun 19, 2020
Jen T
5 out of 5 stars review

Verified Purchase

We are impressed with this play-set!

We are impressed with this play-set and the kids love it! It was not hard to assemble, it just took time. I recommend following the directions instead of assuming how it goes together! It is made of thick, solid materials and is very sturdy. We would recommend this product and company!

Review from lifetime.com
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Jun 24, 2020
Ivy G
5 out of 5 stars review

Verified Purchase

STURDY & LOOKS GREAT

We're so happy with this purchase. First off, the delivery ended up being amazing. It was backordered and a little delayed, but ABF Freight actually carried the boxes inside our fence and placed them where we wanted to set it up. That was a nice perk. It did take my husband a while to build it (pretty much all of a Saturday), but he was able to do it alone except for me holding or moving the A frame a couple times. He said the instructions could be clearer, but that it was "built like a tank." We were both impressed with how sturdy it seems... Hopefully it will last a long time! So far our kids are just obsessed with the swings and climb the ladder or rope ladder, but as they get older they'll probably get more into the slide and climbing wall. Thanks, Lifetime, for a great product and experience!

Review from lifetime.com
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Feb 4, 2019
Lisa
5 out of 5 stars review

Verified Purchase

Replacement parts

We purchased this set in may 2018. During our move, some pieces were damaged and customer service was Amazing at helping me get the replacement parts. Our kids love the double deluxe playset and I'm so impressed with the quality of the product as well as the customer service.

Review from lifetime.com
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Aug 3, 2021
Maureen
5 out of 5 stars review

Verified Purchase

Swing set for 3.5 yo

It's so worth the money! My 3.5 yo loves to relax in her swing set and I also love to swing with her side by side looking for animal shaped clouds and play with her toy dinosaurs in her "castle." The material is sturdy and no more wood splinters! We've had her friends over too to play on the swing set.

Review from lifetime.com
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Dec 15, 2022
Mike
5 out of 5 stars review

Verified Purchase

Customer Service

I bout this 3 years ago and had some problems with the rust due to the weather in Florida, I had the best experience with customer service, they exchange the Swing and made my kids happy. The level of service of this company is the best I have ever seen. thank you.

Review from lifetime.com
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Feb 19, 2019
cafenster
5 out of 5 stars review

Verified Purchase

Awesome all around

I love this playground. I was a little nervous with the different additions, however my son loves to spin around, and now he can do it himself. I paid to have lifetime come and install, and glad I did. They had it built in about an hour. Completely worth the money.

Review from lifetime.com
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Aug 7, 2021
Eric
4 out of 5 stars review

Verified Purchase

Solid Swing Set, weird table

The swing set is great. It is well built and sturdy. The main set is everything I could expect from it. The problems I have with this bundle is that pieces are not labeled so assembly is very difficult. I was able to figure it out because I am an Engineer, but the average Joe may struggle without the pieces being labeled. Also, I did not understand that the picnic table is a kid sized table. I thought it would be a full size table and I was going to get a deal. I was slightly disappointed when I opened the table

Review from lifetime.com
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Aug 7, 2021
Stacey
3 out of 5 stars review

Verified Purchase

Great, but......

This swing set is great and looks amazing. The issues we had, were none of the parts were labeled. This took additional time in finding the right piece, as well as having to go back and fix where we grabbed an identical piece. I do wish it had anchors for the feet. My son and I were both swinging high and we had to stop because it was starting to come off the ground. With 2 of us it took about 4-5 hours, with breaks.

Review from lifetime.com
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reply from Reviews

Thank you for your feedback. We do have an anchor kit for this playset that we would be happy to send you. Please contact our Customer Service Team at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Jul 15, 2019
JPulliam
2 out of 5 stars review

Verified Purchase

Great product but manual/customer serv need work.

The product itself is amazing and my girls (2 and 4) love it along with my kids I babysit from home as well. We held off on the trapeze bar and used our fisher price baby swing and it’s perfect. Reason for the 2 star review was the customer service when we had an issue in assembly. My husband and I were able to put it together in 6-7 hours ourselves with the kids running/jumping on top. When we got to the cargo net, the instructions said to straighten out the net and the diagram in the manual showed it flat/flush against each other so I removed the knots (which was a big no no) but didn’t discover that until we put the net on. The pictures played a huge role in the assembly process as to show which way to turn the items for correct positioning so we relied heavily on them since none of the poles/bars had any sort of marking on them. Throughout the manual it notes when to not tighten hardware too tight and other hints/clues to make the process flawless but it had no note on the knots. I contacted their customer service via email asking for a video or information on the knots to correct it and they stated that they had no such help and only offered to “work with me” on another net after I responded back a little irritated. For the price we pay for these items, they should be a little more helpful in my opinion when it comes to helping with problems as such.

Review from lifetime.com
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