Our rope ladder had sun rotted and could no longer be used four years after purchase. I was having trouble finding the part to order online until I used the chat box for assistance. The gentleman who helped me was very helpful and friendly. He sent me out a replacement free of charge since I was within the warranty. It arrived a few days later. The kids are so happy! Me too!!

Great play set and worth the money. Horrible directions! Follow the pictures and pay close attention to the details. The little holes facing the proper way, and going in the exact order is very important. Leave all parts in the boxes, don’t lay it all out, it makes it so much easier. Each step of the directions tells you to take this part from this box and that part from that box. Some of the threading screws weren’t machined right and broke, they luckily gave a couple extra. Called customer service and they sent some more too. About 12 hours total with myself and my husband doing it.

We bought this set for our grand children and they spend their entire days using it as swing, slide, make up boat, make up airplane, house and you name it. the set can be used at any age, from toddler to teens and older. We like the accessories like the small picnic table is also used ++. In addition, the company has been super helpful when we needed a part after several years and they provided free of charge!! Highly recommended. A+++

Was able to assemble fully in around 10 hours (including unpacking). Was able to do it by myself but a second pair of hands would have been helpful in a couple steps. Great quality and good assembly instructions. Don’t fully tighten down bolts until you complete each step. Otherwise you’ll be going back and loosening bolts to get things to fit. Everything is a tight snug fit.

I bought a replacement Cargo net, and a team of very friendly installers came and put my new net on for me. They worked fast and were very accommodating! I was very impressed with how friendly they were. The young lady who handled by order was also very kind and made me feel like she truly cared about helping me get me 9 year old swing set in perfect order. Lifetime is a great company!

Everything is great and the kids love it! Assembly would have been faster if the kids weren't helping and if all the parts were labeled better. You really have to look closely at the assembly instructions and compare parts to make sure you are using the correct one or it is oriented in the correct direction. The hardware parts packages were labeled amazingly. There is a spare parts bag too!

This playset is amazing! Even our 14 year old grandson loves playing on it with his siblings! We shortened the swing chain for him and he had so much fun swinging and laughing! This is a very durable and well made product! My husband and I are 65 and thankfully, he is very fit and can handle heavy things! I was like a support person. Some of these parts are very heavy!! At times I wish another man had been here to help him. But he and I got it put together and my grandchildren love the swing under the fort!

The swing set is great. It is well built and sturdy. The main set is everything I could expect from it. The problems I have with this bundle is that pieces are not labeled so assembly is very difficult. I was able to figure it out because I am an Engineer, but the average Joe may struggle without the pieces being labeled. Also, I did not understand that the picnic table is a kid sized table. I thought it would be a full size table and I was going to get a deal. I was slightly disappointed when I opened the table

I would like to share that I am very pleased with the swing set and my kids have a blast while playing on it. It is a high quality unit and appears that it will last a long time. My only complaint was the assembly time. I spent about 8 hours on assembly, but I was by myself. I recommend two or three people for assembly. Other than that I was and have been very happy with this purchase.

The product itself is amazing and my girls (2 and 4) love it along with my kids I babysit from home as well. We held off on the trapeze bar and used our fisher price baby swing and it’s perfect. Reason for the 2 star review was the customer service when we had an issue in assembly. My husband and I were able to put it together in 6-7 hours ourselves with the kids running/jumping on top. When we got to the cargo net, the instructions said to straighten out the net and the diagram in the manual showed it flat/flush against each other so I removed the knots (which was a big no no) but didn’t discover that until we put the net on. The pictures played a huge role in the assembly process as to show which way to turn the items for correct positioning so we relied heavily on them since none of the poles/bars had any sort of marking on them. Throughout the manual it notes when to not tighten hardware too tight and other hints/clues to make the process flawless but it had no note on the knots. I contacted their customer service via email asking for a video or information on the knots to correct it and they stated that they had no such help and only offered to “work with me” on another net after I responded back a little irritated. For the price we pay for these items, they should be a little more helpful in my opinion when it comes to helping with problems as such.