Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

Hello,<br /><br />Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

Hello,We’re really sorry to hear that you’ve had this experience with both your original and replacement machines. It’s incredibly frustrating when a product doesn’t perform as expected, especially when it comes to something as essential as milk steaming and heating. We understand how important these features are for your coffee experience, and we sincerely apologize for the inconvenience. Please contact us directly at 1-800-322-3848, Monday through Friday, between 9 a.m. and 8 p.m., so we can look into this issue and help resolve it for you. Thank you for your patience, and we hope we can make things right for you soon.