Well my honest take is that the low level sensor does not work, so you have no clue when the water bottle is empty. The door you open to put the bottle in tends to come off the hinges. The 5 Gallon bottle barely fits through the door to put a new one in. I have only had this a couple of weeks and these are the issues I have encountered so far.

Came dented and did not work properly. Company did send new one lets see if that one works…

I bought this 6 months ago. It works just fine HOWEVER, EVEN IF YOU BUY BOTTED WATER TO USE IIN IT YOU STILL HAVE TO SPEND $200 PER YEAR ON WTAER FILTERS. WHAT A RIP OFF!!!

The water cooler has a horrible chemical taste. I have run about 30 gallons of water through the system and attempted to clean it multiple times, and the chemical taste is still there a year after purchasing it.

I purchased this water cooler in February 2024. Starting in June 2024, the water dispensed from the cooler had a rubber taste, as if there was synthetic material seeping into the water from somewhere in the holding tanks. The water I used for this dispenser was always PRIMO refill water from Walmart. I contacted Avalon's customer support and they told me that the dispenser needed to be cleaned. I purchased an Avalon water dispenser cleaning kit, followed their instructions, and then tried the water again. It still tasted terrible after the cleaning. This may have been a defect of this particular unit, but I was disappointed. Mechanically, the dispensing of the water worked fine and the hot/cold functions were good. The appearance of the dispenser is sleek. But the taste became unbearable, and I wondered if I was poisoning myself with whatever micro-particles were getting into the water from the inside of the dispenser, so I scheduled a return.

Received the wrong model cooler twice before they canceled the order, telling me that they couldn't guarantee they could get me the one I ordered. Customer service was helpful but when your reputation is in the hands of a third party vendor its time to fire someone.

I love it

Hot water doesn’t work. Very poor quality. Does not match description.

I am loving this water cooler. So easy to use, perfect for my family. I love that the buttons are on top so that my toddler can't reach.

Please fix the issue of being delivered as badly damaged and dented! Save us the trouble and save you the cost as a company!