Ordered delivery of 4 pizzas for a party. Only two showed up (after already giving the delivery guy a $10 tip when purchasing) I called and they said all they could do was give me a refund. During the party I had to go to the Sam’s Club and stand in the line, and wait for them to be made and cooked to order the other two pizzas. Very frustrating.

I placed an in-person order on January 27th for pizzas to be picked up on February 7th at 2:00 PM for my daughter’s birthday. Unfortunately, this was one of the worst customer service experiences I’ve ever had. When we arrived to pick up the order, the pizzas had not even been started. This was extremely disrespectful, especially since the order was placed well in advance. They rushed to make them once we arrived, and as a result, most of the pizzas were undercooked/raw, which is unacceptable and unsafe. I truly hope no one gets sick due to this negligence. To make matters worse, they treated my husband as if he were crazy, insisting that we had never placed an order. We had to push them to even check the wall where all the paper orders are posted, and only then did they realize they had failed to prepare ours. This experience caused unnecessary stress on what was supposed to be a happy day. Very disappointing and unprofessional.

It would be nice if the pizza was actually hot like the red label warns. The cheese had already solidified and the pizza was not hot in the least. I drove straight home and I have picked the pizza up before and it was still piping hot once I got home. Not today. I received a notice at 1:45 PM that my "order" was ready for my 2-3 pm pick-up. I arrived for pick-up at 2:20 pm and checked-in promptly. I think this pizza was actually ready at the 1:45 pm as they stated. I did not order anything else but the one pizza.

Pizza was over cooked and not fresh

Delicious It was so good. Moist and loaded with meat! The flavor popped out, especially the sausages

Terrible service. Through club associate’s instruction, delivery note was given for a birthday party to arrive after 12:15pm. (The door won’t open until 12pm.) 12 pizzas was delivered at 11:15am. Ended up having COLD pizza for the kids. Totally disappointed. Will not order Sam’s pizza online anymore.

I was having my groceries delivered so delayed my delivery time until noon to insure the pizza would be hot and freshly cooked, but what they sent had not seen the inside of an oven in DAYS. It looked and smelled so rank that the idea of tasting it never crossed my mind and i had to double bag it before throwing it in the trash. I just hope that whichever landfill it ended up in doesn't have rats...for their sake ...

It has been a while since I got a slice of pizza from the food court in Sam's. It use to be great but not now. I got a whole pizza and took it home. Regret this!! The crust that I use to love is not the same. Horrible. I know they have changed the recipe or changed manufactors. It was good before, but I don't think I will be getting any more. Why did you mess this up? Go back to the way it use to be and add veggies back to the line up!!!!

A little salty and the pieces are cut huge for a 16" probably would be better as squares. Better off getting a frozen pizza. There is always room for improvement. I would make sure to have a large drink to chug down the sodium. Happy to have tried it on a free promo for membership so in that viewpoint it was fantastic.

This is the first time I’ve had this pizza and could VERY well be specific to the store (Vacaville ca) but WOW I’ve never seen a pizza so greasy in my life. And I’ve never even thought to notice the grease but this was like someone poured oil on top of it after it came out of the oven. I drove with them in the passenger seat so they were slightly raised up and that side that was raised leaked grease and oil all over my seat. On top of that it gave my kids stomach issues. Just buyer beware it’s GREASY