Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos









+3 images
Really came through with bulky items!!
I bought this because my Maytag was failing after 13 + years… I was concerned about the inner drum and leveler when it came to washing bulky items.. I was pleasantly surprised it worked like a champ and didn’t signal uneven load like my old Maytag! So I am pleased with its cleaning capabilities!
Hi, there. Thanks for sharing your experience with the LG Washer (WT8400CW) model. It’s great to hear how confidently it handled those bulky loads — that upgraded drum design and leveling system are built to keep cycles steady, and it’s wonderful knowing it performed exactly the way you hoped. Glad the cleaning results are hitting the mark for you. For more guidance, visit https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Juvy #LifesGood ❤️
No
I bought this a few days ago. As someone else posted: When you set the washer to NORMAL, the default settings are WRONG. When you set it to QUICK Wash, the default settings are WRONG. The user manual indicates what they should be but that is not what happens. It defaults to SUPER HOT and HIGH SPIN for most of the DEFAULTS. Sure.. you can modify them but why have a cycle setting if you have modify it EVERY TIME. I am in agreement here with this reviewer. I don't want to return my machine, but I will. So frustrating!!
Thank you for sharing your experience, that’s certainly not the ease-of-use we aim to deliver, and we’d love to help review your settings or explore if a software update might help. Reach us through social media @LGUSSUpport, we'd love to provide one on one assistance! ^Jose
Many Options But Limited
I just purchased this washer and am very disappointed on how it works. My previous washer (which I will be fixing and re-using) is 20 years old and I have the ability to adjust the water level. I understand that the new washers have this done by the computer but there is a problem with the water level. If I select a normal wash, I am not able to remove the turbo wash option. The machine uses very little water and most of the clothing isn't even submerged in water. If you select the deep fill option it does work but it uses way too much water. I also used the bedding cycle and that uses way too much water for bedding sheets. It should be called a comforter setting instead. I also had some steam end up on my floor after a few cycles. Not exactly sure if this is normal or not. Furthermore there is also a little pool of water on the impeller after the end of the cycle dripping from the laundry detergent. While the impeller is plastic it shouldn't be there IMO. LG please give users the ability to select their OWN water level if the stupid computer can't figure it out.
Hi Niko. Your LG washer is designed to save money by being energy and water efficient. So, no need to worry about your clothes not being covered with water. The Built-in intelligence takes out the guesswork—AI technology selects optimal wash settings for you. If you see water dripping from the dispenser, ensure the trays are placed properly. Check these tips here: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361. If this persists after these troubleshooting steps, private message us on social media @LGUSSupport with your contact details . We'll be happy to continue finding a solution. ^David
Wish I’d gotten a different one
Fairly disappointed and wish I’d gone with a different model. There isn’t even a delicate cycle without downloading it. You also can’t soak your clothes without unplugging the machine. It is also much louder than our previous machine despite claiming to be quiet. I’m overall pretty disappointed. I would not rebuy and really wish I had had a chance to look in person before buying. I wouldn’t have chosen this one. The one positive thing is that it is big.
Hey there! We appreciate you sharing your experience with us about your LG top-load washer. Our goal is always to ensure that you have a great experience with your washer so you can wash your laundry the way you want to. For soaking clothes, we do recommend using the heavy-duty cycle, which allows your laundry to sit in your unit without agitation so they can soak for a few minutes. We'd also be happy to provide you with this link (https://tinyurl.com/2bncpp2a), which can help with noises that may come from your washer. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be happy to help you further! *Josh
Terrible inverter coil whine
[This review was collected as part of a promotion.] The washer is huge and does almost everything right. My reason I can only give it 3 stars is that the inverter for the motor has terrible coil whine. It makes a really loud, high pitched noise that drives give my wife and I a headache. If I was 20 years older, this wouldn’t be an issue because it’s normal to lose the ability to hear higher frequencies. We called maintenance to have them try and look at it, but the maintenance man was older, and therefore could not hear the sound and thought my wife and I were crazy. He wouldn’t listen to me when I tried to explain the issue, so he left telling me everything was fine.
Hey there! You should always have a quiet laundry experience whenever you use your LG washer, and we'd be more than happy to take another look at what's happening with you. We'd be happy to provide you with this link (https://tinyurl.com/2bncpp2a), which offers troubleshooting tips to help with noises coming from your washer. Another cause for high-pitched noises can also be that there is debris in the tub of your washer, and this link (https://tinyurl.com/224bnwum) can help ensure your tub is cleaned. So we can make sure everything is noise-free, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about your previous conversation with support, and we'll be ready to help! *Josh
Look for another model
[This review was collected as part of a promotion.] Do not buy. Custom cycles arnt really custom. They are just other presets not on machine. Also there is no option for soak. Why would that not be an option? I wished I had know that wasn’t an option or we wouldn’t have bought this machine.
Hey there Logan! We want to make sure you have all the cycles available for your LG top-load washer so you can have a great experience. This link (https://tinyurl.com/2d359efp) talks about the different cycles available for your washer. If you need additional assistance, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Very Poor Performance
I purchased this washer a few months ago, and I am quite disappointed with its performance. The washer does not clean clothes properly, often leaving a white or grey residue on them. The drum does not fill with enough water - when I look through the glass top, I can see that the water level never rises above a quarter of the drum, even with a full load of clothes. So the top layer of clothes doesn't even get wet. Even when using the deep wash cycle and extra rinse feature, there is very little improvement. Additionally, the washer lacks sufficient agitation to clean the clothes properly. The drum spins gently, causing the clothes to float around in the water with minimal movement. Another issue is that the detergent and softener dispenser fills up with water after every wash, requiring me to remove and empty it manually. Furthermore, the spinning cycle is quite loud and causes half of my upper floor to shake. Unfortunately, my experience with this washer has been far from satisfactory, and I have decided to return it.
Thank you for letting us know about your concern with the LG washer (WT8400CW). We're sorry to hear that you are having issues with the unit and we're not under your expectation. We understand how important it is to have reliable appliances that function properly. Your feedback is important to us, and we'll pass it along to our team for further review and improvement.
Horrible washer
Horrible. This machine is so loud. If you work from home and want to put on a load it is so loud you can't even concentrate. Don't think about starting a load before bed. It is poorly designed. We had three replacements and all of them sound the same. The design is flawed. It's unfortunate for a new device. They focused on the tech at the expense of the a quiet machine.
Dear Customer, We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.
Great Washer
I'm reading other reviews on this washer and I'm confused as to the complaints of the machine being "loud" or not washing clothes properly. The machine is very quiet and has left my clothes pretty clean after a wash. No complaints from my end, I've noticed that this washer does a great job.
Hey there! Thanks for the awesome review about our product. We're are pleased to know that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services. If you ever need assistance or have any feedback, please don’t hesitate to reach out.
Verified Purchase
LG Dryer
Very stylish and easy to use. Looks futuristic and elegant.
Hi there! Thank you for your great feedback! We’re happy to hear you love the stylish and easy-to-use design. If you ever need assistance or have questions, feel free to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Enjoy!