Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMany Options But Limited
I just purchased this washer and am very disappointed on how it works. My previous washer (which I will be fixing and re-using) is 20 years old and I have the ability to adjust the water level. I understand that the new washers have this done by the computer but there is a problem with the water level. If I select a normal wash, I am not able to remove the turbo wash option. The machine uses very little water and most of the clothing isn't even submerged in water. If you select the deep fill option it does work but it uses way too much water. I also used the bedding cycle and that uses way too much water for bedding sheets. It should be called a comforter setting instead. I also had some steam end up on my floor after a few cycles. Not exactly sure if this is normal or not. Furthermore there is also a little pool of water on the impeller after the end of the cycle dripping from the laundry detergent. While the impeller is plastic it shouldn't be there IMO. LG please give users the ability to select their OWN water level if the stupid computer can't figure it out.
Hi Niko. Your LG washer is designed to save money by being energy and water efficient. So, no need to worry about your clothes not being covered with water. The Built-in intelligence takes out the guesswork—AI technology selects optimal wash settings for you. If you see water dripping from the dispenser, ensure the trays are placed properly. Check these tips here: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361. If this persists after these troubleshooting steps, private message us on social media @LGUSSupport with your contact details . We'll be happy to continue finding a solution. ^David
I am not very happy with this machine.
I have been very disappointed with the over all performance of this washer. The bottom agitator doesn't not move the clothes enough to get them very clean. I did not realize that the machine would not have a soak cycle which I use quite often for pet laundry. Also, this machine does not handle pet fur, or any kind of lint very well. I wish I could have my old "stupid" washing machine back.
Thank you for contacting us and providing your feedback. We value the time you've taken to share your experience, and we want to ensure that you achieve optimal performance from your washer. We have noted your comments regarding the cleaning effectiveness and wash action. An agitator washer cleans clothes by moving them back and forth in a manner that simulates hand-washing. In high-efficiency top-load models, the "bottom agitator" functions as a wash plate that employs a series of rapid, short spins to circulate clothes through the water. This design aims to be gentler on your garments while still delivering a thorough clean. To enhance your cleaning, particularly for pet laundry, we suggest utilizing the Deep Wash cycle, which ensures a higher water level and improved saturation. Although your model may not have a specific soak cycle, you can often achieve a similar effect by pressing the Pause button once the water has filled, allowing the laundry to soak for an extended duration before resuming the cycle. Just be careful not to overload the machine to enable the agitators to work effectively. We are here to assist you in maximizing the use of your machine. For more detailed troubleshooting steps, please send us a direct message on social media at @LGUSSupport, including your washer's model and serial number. We are dedicated to your satisfaction and ready to help. ^ Diego
Wifi connected, AI wash, Quiet
[This review was collected as part of a promotion.] I bought this a month ago or so. Its very well made. I just use AI wash pretty much every time. Very quiet and I just need to drop the liquid detergent and forget about it as it automatically dispenses the liquid. It also looks great in the home :) matt black.
Horrible washer
Horrible. This machine is so loud. If you work from home and want to put on a load it is so loud you can't even concentrate. Don't think about starting a load before bed. It is poorly designed. We had three replacements and all of them sound the same. The design is flawed. It's unfortunate for a new device. They focused on the tech at the expense of the a quiet machine.
Dear Customer, We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.
Excellent and huge
[This review was collected as part of a promotion.] This machine holds an incredible amount of clothing. It is quiet and efficient. It gets my clothes clean and lets me know via phone notifications when they are done. It even syncs load type with my dryer!
Hey Matt! Thanks for the awesome review! We’re pumped to hear that your LG washer is working like a charm – quiet, efficient, and holding all the clothes you need! We’re happy the phone notifications and load syncing with your dryer are making laundry day a breeze. It’s like having a personal laundry assistant! We've got your back anytime; connect with us on social media @LGUSSupport. Cheers to hassle-free laundry days! ^Joslyn
LG appliances use less water & detergent
[This review was collected as part of a promotion.] I studied Consumer reports for Washer,Dryer,And Refrigerator for my new home in 55+ community. My large capacity top loading washer is amazing! It has so much room and uses less soap and water! It spins out so much water that the dryer can dry a load in just a short time!
Hi there, thank you for sharing your experience with the WT8400CW. It’s great to hear how well the large‑capacity design is working in your new home and that you’re seeing the benefits of using less water and detergent. The powerful spin speed really does help shorten overall laundry time, and it’s wonderful to know it’s making your routine more efficient. We appreciate you taking the time to share your feedback. LG Digital Care Team – Rich
No drum lite in dryer
[This review was collected as part of a promotion.] bought matching washer/dryer July 6th washer is fine dryer has drum light that only comes on immediately after use If you want to check dryer drum at later time No Light comes on seems like a design flaw to me If i want to make sure dryer is empty before use I bring a flash light
Hey there, Alan. We truly appreciate your feedback regarding your experience with your dryer. We always take the words of our customers to heart and strive to improve our products so that your next experience using them is even better than before. If you have any additional feedback you would like to share with us, please feel free to let us know through this link: https://www.lg.com/us/support/feedback. Have a good day! *Josh
Can't read the dim control panel, washes well thou
Same comments as the drier that we bought with this washer. Good performance, terrible control panel, simply CAN'T READ THE ENTIRE PANEL IT'S JUST TOO DIM. Washer seems to work well but we have added lighting, removed lighting, no results it's just too dim. We are now having lables printed to stick on the DIM LETTERS on the non functional panel.
Hey there! We're here to ensure your LG washer provides excellent performance with clear controls. We understand your washer washes well, but you're finding the control panel too dim, making cycle selection difficult. We truly want to help resolve this. Please send us a direct message @LGUSSupport with your washer's model number, serial number, and original purchase date. We look forward to helping you! ^ Diego
Great Washer
I'm reading other reviews on this washer and I'm confused as to the complaints of the machine being "loud" or not washing clothes properly. The machine is very quiet and has left my clothes pretty clean after a wash. No complaints from my end, I've noticed that this washer does a great job.
Hey there! Thanks for the awesome review about our product. We're are pleased to know that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services. If you ever need assistance or have any feedback, please don’t hesitate to reach out.
Cleans great, large capacity
[This review was collected as part of a promotion.] Love the new LG washer. Have been using it for about 2 weeks. Very large capacity, no issues washing large items like comforters and blankets. Easy to figure out the different wash cycles. Gets everything clean as expected.
Hello, Winne! We appreciate you sharing your experience with your LG Washer. It’s great hearing that the large capacity is handling comforters and blankets with ease and that the wash cycles were simple to learn. Getting everything clean just as expected is exactly what we love to hear — sounds like your LG unit is already a perfect fit in your home! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James