Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload for
LG 5.5 cu. ft. Top Load Washer with EasyUnload
3.5 out of 5 stars
stars
127 ratings127 reviews
  1. 5 stars43% (55)
  2. 4 stars17% (21)
  3. 3 stars9% (12)
  4. 2 stars10% (13)
  5. 1 star20% (26)
Sort by |
Showing 61-70 of 127 reviews
Jan 1, 2025
MillerFamilyZoo
5 out of 5 stars
5 out of 5 stars review

Great Wash Options & Efficiency at Great Price!

[This review was collected as part of a promotion.] We replaced our 10yo LG Top Loader after the control board went out on the old one. We were so impressed with how the old unit worked we continued with LG. This new unit does loads even faster, uses less water (but plenty to saturate all items and clean well), is very simple to use, and is a great value for the cost. The new design makes reaching items in the bottom of the tub easier. We’ve had the new unit for a couple weeks and have run NUMEROUS loads of every kind and variety, including small loads to very full loads - everything comes out clean! It is amazing how it can spin at 950rpm and be so quiet with virtually no vibration. Very easy to set up and maintain. Control panel took some adjusting to use but is simple once we identified our preferred settings. Black top and control panel does gather fingerprints but is easily wiped down. Consumer Reports had this listed as their 2nd best Top Loading Impeller Washer, only 1 point behind the #1 washer which was also an LG! We are very pleased with our purchase. Highly recommended!!

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG Digital Care Team - Diego

Hey there. Sounds like you're getting the best of both worlds—efficiency and performance! It's great to hear that the upgraded design makes loading and unloading easier while still delivering powerful, quiet washes. With so many customizable settings and a strong Consumer Reports rating, it’s clear why you stuck with LG. Enjoy your new washer! ^ Diego

Jul 12, 2025
sue500
1 out of 5 stars
1 out of 5 stars review

No

I bought this a few days ago. As someone else posted: When you set the washer to NORMAL, the default settings are WRONG. When you set it to QUICK Wash, the default settings are WRONG. The user manual indicates what they should be but that is not what happens. It defaults to SUPER HOT and HIGH SPIN for most of the DEFAULTS. Sure.. you can modify them but why have a cycle setting if you have modify it EVERY TIME. I am in agreement here with this reviewer. I don't want to return my machine, but I will. So frustrating!!

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG Digital Care Team

Thank you for sharing your experience, that’s certainly not the ease-of-use we aim to deliver, and we’d love to help review your settings or explore if a software update might help. Reach us through social media @LGUSSUpport, we'd love to provide one on one assistance! ^Jose

Jul 2, 2024
IlanaRenee
5 out of 5 stars
5 out of 5 stars review

Great Washing Machine

My husband and I purchased this a month ago and I have to say that the more I use it, the more I like this washing machine! I didn't think the app would be especially beneficial, but it is as it lets me know when it's time to clean it. When cleaning towels that are especially dirty, using the Deep Clean cycle really works well. The only thing I do not like about this washing machine is that there was no all-white option - the lid is black with dark charcoal lettering so it is very hard to see. The designers should have an all-white option!!

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
Oct 29, 2024
SuttonFTW
5 out of 5 stars
5 out of 5 stars review

Great Investment!

[This review was collected as part of a promotion.] I bought this washer after a couple of years of being in a new home. We simply believe this was a great investment as previously we had a refurbished washer. We love all the features and the fact it sends phone notifications to let us know when the cycle is over especially since have 2 boys we forget about switching clothes based on our busy schedule. I would definitely recommend this to family & friends!

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG Digital Care Team

Hi there, we understand and appreciate you taking a moment to share your experience with your LG 5.5 cu ft Mega Capacity Smart Top Load Washer with Impeller, EasyUnload & AI Sensing, model WT8400CW. It’s great to hear that upgrading from a refurbished unit has felt like such a worthwhile investment. The smart features—especially the phone notifications—can be a real game‑changer for a busy household, and it’s wonderful to know they’re helping you stay on top of laundry with two boys in the mix. Your recommendation means a lot. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Dec 30, 2024
wwallis
3 out of 5 stars
3 out of 5 stars review

Terrible inverter coil whine

[This review was collected as part of a promotion.] The washer is huge and does almost everything right. My reason I can only give it 3 stars is that the inverter for the motor has terrible coil whine. It makes a really loud, high pitched noise that drives give my wife and I a headache. If I was 20 years older, this wouldn’t be an issue because it’s normal to lose the ability to hear higher frequencies. We called maintenance to have them try and look at it, but the maintenance man was older, and therefore could not hear the sound and thought my wife and I were crazy. He wouldn’t listen to me when I tried to explain the issue, so he left telling me everything was fine.

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG Digital Care Team

Hey there! You should always have a quiet laundry experience whenever you use your LG washer, and we'd be more than happy to take another look at what's happening with you. We'd be happy to provide you with this link (https://tinyurl.com/2bncpp2a), which offers troubleshooting tips to help with noises coming from your washer. Another cause for high-pitched noises can also be that there is debris in the tub of your washer, and this link (https://tinyurl.com/224bnwum) can help ensure your tub is cleaned. So we can make sure everything is noise-free, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about your previous conversation with support, and we'll be ready to help! *Josh

Dec 19, 2024
Tab87
5 out of 5 stars
5 out of 5 stars review

Love the large capacity and technology!

[This review was collected as part of a promotion.] We bought this when we decided to get rid of our old front loader. I love the large capacity. What I used to do in 2-3 loads I can do in 1 now. I also love that I can wash my king size comforter in it! I like the variety of washes from a deep wash to a quick one. I really enjoy that it has an app and will notify me when the cycle ends. I do find it is gentler on the clothes than the front loader or an agitator. However it hasn’t had any trouble getting out my 3year old or 8month olds messes. I have had to do a little pre scrub or a second wash every once in a while on the 8month olds messes but it still gets the job done.

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG Digital Care Team

Hi Tab, thank you for sharing such a thoughtful review of the WT8400CW. It’s great to hear how much the mega capacity has streamlined your laundry routine — going from multiple loads to just one is a huge win. Being able to wash a king‑size comforter with ease and having a wide range of wash options really adds to the convenience. The app notifications are a helpful bonus, especially on busy days. It’s also great to know the washer is gentle on clothes while still handling tough messes from little ones. A bit of pre‑treating is normal, and it sounds like the machine is still getting the job done well for your family. For further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team – Rich

Aug 26, 2024
Anonymous
5 out of 5 stars
5 out of 5 stars review

Washer WT8400CB Review

[This review was collected as part of a promotion.] I couldn't be more pleased with my recent purchase of the LG washer WT8400CB! Since getting it on July 27, 2024, it has exceeded all my expectations. The design is sleek and modern, fitting perfectly in my laundry space. One of the standout features is the Wi-Fi connectivity. It allows me to monitor and control the machine remotely, which is incredibly convenient. I can start a load while I’m out, and the machine even notifies me when it's done. The detailed information it provides on energy consumption has also been a game-changer. I’m able to track how much energy each cycle uses, helping me make more efficient choices and save on electricity bills. The washing performance is outstanding. Clothes come out cleaner and fresher than ever, and the machine handles everything from delicate fabrics to heavy-duty loads with ease. It’s quiet, efficient, and built to last. Overall, the LG washer has made laundry day easier and more efficient. I highly recommend it to anyone in need of a reliable, high-tech washing machine!

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG Digital Care Team

Hi Medapeter, thank you for taking the time to share such a detailed experience with the LG WT8400CB Top Load Washer. We understand how valuable smart features can be, and it is great to hear the Wi‑Fi connectivity, remote control, and energy‑tracking tools are making your laundry routine easier and more efficient. It is also great to know the cleaning performance, quiet operation, and overall design are exceeding your expectations. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Jan 22, 2025
Marilie79
3 out of 5 stars
3 out of 5 stars review

Bedding cycle

Please someone just help me figure out the cycles? Whats best for fluffy blankets? I’m really confused with the bedding cycle. (Actually all of the cycles) It says to use it to wash bed items. But it also says non absorbent bed items. That’s confusing to me because everything absorbs. I tried that cycle for 2 bed blankets, okay yes both fluffy. It stopped, the washer turned off. Had to disconnect it and power it again and the tub was full of water. So confused. I had to do the spin only option to drain the water. Then I tried to wash another blanket but now In normal cycle . The water was drained but the blanket was really wet, soaked. Had to do the spin only cycle again. Last time I’m washing a blanket that’s “non absorbent”, it’s not cotton and it’s not fluffy. It says it will take its 50 min to wash ???.?.? Why so long ? It’s only one blanket, doesn’t take that much space. Makes no sense to be because it should last less than that’s. I say no more than 35 is okay for me. But it washed and no issues.

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG

Hi, Marilie. Thank you for taking the time to share your experience with your LG WT8400CB unit. Your feedback about the cycles and the challenges you're facing is incredibly valuable. We understand how important it is for our appliances to be user-friendly and effective. You can visit this link to check the available cycles option for your unit's model: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348 If you have any further questions or need assistance, please feel free to send us a private message on Facebook, X or Instagram through @LGUSSupport. We're here to assist you! -Shae

Jan 24, 2025
Brianna_jb
1 out of 5 stars
1 out of 5 stars review

Very Poor Performance

I purchased this washer a few months ago, and I am quite disappointed with its performance. The washer does not clean clothes properly, often leaving a white or grey residue on them. The drum does not fill with enough water - when I look through the glass top, I can see that the water level never rises above a quarter of the drum, even with a full load of clothes. So the top layer of clothes doesn't even get wet. Even when using the deep wash cycle and extra rinse feature, there is very little improvement. Additionally, the washer lacks sufficient agitation to clean the clothes properly. The drum spins gently, causing the clothes to float around in the water with minimal movement. Another issue is that the detergent and softener dispenser fills up with water after every wash, requiring me to remove and empty it manually. Furthermore, the spinning cycle is quite loud and causes half of my upper floor to shake. Unfortunately, my experience with this washer has been far from satisfactory, and I have decided to return it.

Review from lg.com/ca
Helpful?4SZNL0VGJROY13662415315
reply from LG CareQ

Thank you for letting us know about your concern with the LG washer (WT8400CW). We're sorry to hear that you are having issues with the unit and we're not under your expectation. We understand how important it is to have reliable appliances that function properly. Your feedback is important to us, and we'll pass it along to our team for further review and improvement.

Oct 22, 2024
Alane younger
3 out of 5 stars
3 out of 5 stars review

Terrible panel design/Good washing capacity

[This review was collected as part of a promotion.] 3 star review mainly because you cannot see the power button in a room where the light is not right on top of the machine. Who ever has ever heard of this? A design flaw for sure. The panel is difficult to see in general. My other gripe is the horrible directions and does not come with quick start, easy to understand directions. I have no complaints when it comes to washing and the clothes getting clean A on that. I wanted a large capacity to wash my blankets and heavy loads. Fix the panel design.

Review from lg.com
Helpful?4SZNL0VGJROY13662415315
reply from LG Digital Care Team

Hey there Alane! We appreciate you sharing your experience with us about your LG top-load washer unit, and we are always looking to improve our products for future use. We'll be sure to relay your feedback to the proper teams so we can continue to work towards that goal. If you ever need help in the future, please reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh