Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forGlad I have it
Delighted with the large capacity. Well-pleased with it's performance; really like the sensing for needed water process at the start of the wash. Glad I bought it. I do have a few questions: why is the top slanted so it can't be used to fold and sort clothes from the dryer? why did I have to call your 800 number to get a real owners manual, since the book which came with the dryer is worthless?
Hi, Mary! We appreciate your wonderful review of your LG Dryer! It’s great hearing how much you’re enjoying the large capacity and the smart water‑sensing performance — features designed to make laundry day feel a little smoother! As for your questions, the slanted top is part of the dryer’s design to help prevent items from being placed on top during operation. And we’re glad you reached out for the full LG owner’s manual — having the complete guide definitely makes exploring all the features easier! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Very Poor Performance
I purchased this washer a few months ago, and I am quite disappointed with its performance. The washer does not clean clothes properly, often leaving a white or grey residue on them. The drum does not fill with enough water - when I look through the glass top, I can see that the water level never rises above a quarter of the drum, even with a full load of clothes. So the top layer of clothes doesn't even get wet. Even when using the deep wash cycle and extra rinse feature, there is very little improvement. Additionally, the washer lacks sufficient agitation to clean the clothes properly. The drum spins gently, causing the clothes to float around in the water with minimal movement. Another issue is that the detergent and softener dispenser fills up with water after every wash, requiring me to remove and empty it manually. Furthermore, the spinning cycle is quite loud and causes half of my upper floor to shake. Unfortunately, my experience with this washer has been far from satisfactory, and I have decided to return it.
Thank you for letting us know about your concern with the LG washer (WT8400CW). We're sorry to hear that you are having issues with the unit and we're not under your expectation. We understand how important it is to have reliable appliances that function properly. Your feedback is important to us, and we'll pass it along to our team for further review and improvement.
No drum lite in dryer
[This review was collected as part of a promotion.] bought matching washer/dryer July 6th washer is fine dryer has drum light that only comes on immediately after use If you want to check dryer drum at later time No Light comes on seems like a design flaw to me If i want to make sure dryer is empty before use I bring a flash light
Hey there, Alan. We truly appreciate your feedback regarding your experience with your dryer. We always take the words of our customers to heart and strive to improve our products so that your next experience using them is even better than before. If you have any additional feedback you would like to share with us, please feel free to let us know through this link: https://www.lg.com/us/support/feedback. Have a good day! *Josh
No what I expected
[This review was collected as part of a promotion.] I was so excited to get my new LG washer delivered today. I started a load of bedding which consisted of a lightweight coverlet, one sheet and two pillowcases. The tub filled up with water which was a lot nicer than my last washer that would barely wet the clothes, so of course I sat and watched my clothes go through the cycles and to my disappointment the bedding floated at the top while the washer shifted back and forth. The bedding never changed positions as if it was actually being washed. It floated around in a circle and only changed positions in the spin cycle. This is extremely disappointing.
Hi there. Thank you for sharing your experience with us. We understand your situation with the WT8400CB washer and the issue of your bedding not being properly agitated. Your feedback is important, and we'd like to assist you further. One troubleshooting step you can try is to redistribute the load to ensure an even distribution, as an uneven load can cause items to float and not agitate properly. Also, consider using the "Bulky/Bedding" cycle for such loads, as it is designed to handle larger items like comforters and blankets more effectively. LG Washer – Troubleshooting Washing Machine Drum Not Spinning - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to resolving this issue for you. —Renzo
LG appliances use less water & detergent
[This review was collected as part of a promotion.] I studied Consumer reports for Washer,Dryer,And Refrigerator for my new home in 55+ community. My large capacity top loading washer is amazing! It has so much room and uses less soap and water! It spins out so much water that the dryer can dry a load in just a short time!
Hi there, thank you for sharing your experience with the WT8400CW. It’s great to hear how well the large‑capacity design is working in your new home and that you’re seeing the benefits of using less water and detergent. The powerful spin speed really does help shorten overall laundry time, and it’s wonderful to know it’s making your routine more efficient. We appreciate you taking the time to share your feedback. LG Digital Care Team – Rich
Horrible washer
Horrible. This machine is so loud. If you work from home and want to put on a load it is so loud you can't even concentrate. Don't think about starting a load before bed. It is poorly designed. We had three replacements and all of them sound the same. The design is flawed. It's unfortunate for a new device. They focused on the tech at the expense of the a quiet machine.
Dear Customer, We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.
Washer WT8400CB Review Title
[This review was collected as part of a promotion.] I couldn't be more pleased with my recent purchase of the LG washer WT8400CB! Since getting it on July 27, 2024, it has exceeded all my expectations. The design is sleek and modern, fitting perfectly in my laundry space. One of the standout features is the Wi-Fi connectivity. It allows me to monitor and control the machine remotely, which is incredibly convenient. I can start a load while I’m out, and the machine even notifies me when it's done. The detailed information it provides on energy consumption has also been a game-changer. I’m able to track how much energy each cycle uses, helping me make more efficient choices and save on electricity bills. The washing performance is outstanding. Clothes come out cleaner and fresher than ever, and the machine handles everything from delicate fabrics to heavy-duty loads with ease. It’s quiet, efficient, and built to last. Overall, the LG washer has made laundry day easier and more efficient. I highly recommend it to anyone in need of a reliable, high-tech washing machine!
Hi Medapeter, thank you for sharing another thoughtful review of the LG WT8400CB Top Load Washer. We understand how meaningful it is when a new appliance elevates your daily routine, and it is great to hear the sleek design, powerful cleaning performance, and smart Wi‑Fi features are all exceeding your expectations. The ability to monitor cycles, receive notifications, and track energy usage truly makes this model stand out. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich
Happy in midwest
[This review was collected as part of a promotion.] We bought it last month along with a dryer, gas stove Andover the range microwave. We really are very happ with all of them.
Hi there, thanks for taking a moment to share your experience with us. We understand you’re enjoying your new LG Top Load Washer model WT8400CW, and it’s great to hear it’s been working well alongside your new dryer, gas stove, and over‑the‑range microwave. We understand how satisfying it is when a full set of appliances comes together smoothly, and it’s wonderful to know you’re happy with all of them so far. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️
Nice washer
Only complaints is that the set has a slanted top and when folding clothes they slide off the top. Also, I wish that I could adjust the temperature on all modes.
Good Washer
I bought the washer a month ago. It works well and is very quiet. One complaint is the glass door and panel are black making it difficult to view the controls.