[This review was collected as part of a promotion.] I just replaced by old LG washer from 2011 with this new 8400 model and as the reviewer Logan101 said - there is NO soak option! The response from the LG Digital Care Team is NOT incorrect as there are no cycles or cycle options for soak that can be downloaded for this model. I started a chat session to get support and was told to use the Heavy Duty cycle, but there is no soak option with it. I would have picked another model, spending more if necessary, to have a soak option so be aware if you need this. Shame on LG for not specifying somewhere in the description. My 2011 model has this option, why get rid of something so simple??

[This review was collected as part of a promotion.] bought matching washer/dryer July 6th washer is fine dryer has drum light that only comes on immediately after use If you want to check dryer drum at later time No Light comes on seems like a design flaw to me If i want to make sure dryer is empty before use I bring a flash light

Purchased unit. After received, found that "Normal" cycle always defaults to HOT water. Looked for a way to program the cycle to permanently accept COLD water for the "Normal" cycle and you cannot do it! Also, if you want to use the THinQ app and change to cold, it will not allow you to change settings for preset cycles, you can only change at the machine directly and only for that one wash. This is the dumbest thing I have ever seen. Most current articles tell you not to use HOT for washing, yet this machine default to HOT for the "normal" cycle. I have to change it manually at the machine every time and it is not possible to use the app because the app rejects any changes to present cycles. I may have to return it.

Delighted with the large capacity. Well-pleased with it's performance; really like the sensing for needed water process at the start of the wash. Glad I bought it. I do have a few questions: why is the top slanted so it can't be used to fold and sort clothes from the dryer? why did I have to call your 800 number to get a real owners manual, since the book which came with the dryer is worthless?

[This review was collected as part of a promotion.] Love the new LG washer. Have been using it for about 2 weeks. Very large capacity, no issues washing large items like comforters and blankets. Easy to figure out the different wash cycles. Gets everything clean as expected.

[This review was collected as part of a promotion.] We replaced our 10yo LG Top Loader after the control board went out on the old one. We were so impressed with how the old unit worked we continued with LG. This new unit does loads even faster, uses less water (but plenty to saturate all items and clean well), is very simple to use, and is a great value for the cost. The new design makes reaching items in the bottom of the tub easier. We’ve had the new unit for a couple weeks and have run NUMEROUS loads of every kind and variety, including small loads to very full loads - everything comes out clean! It is amazing how it can spin at 950rpm and be so quiet with virtually no vibration. Very easy to set up and maintain. Control panel took some adjusting to use but is simple once we identified our preferred settings. Black top and control panel does gather fingerprints but is easily wiped down. Consumer Reports had this listed as their 2nd best Top Loading Impeller Washer, only 1 point behind the #1 washer which was also an LG! We are very pleased with our purchase. Highly recommended!!

[This review was collected as part of a promotion.] We bought this when we decided to get rid of our old front loader. I love the large capacity. What I used to do in 2-3 loads I can do in 1 now. I also love that I can wash my king size comforter in it! I like the variety of washes from a deep wash to a quick one. I really enjoy that it has an app and will notify me when the cycle ends. I do find it is gentler on the clothes than the front loader or an agitator. However it hasn’t had any trouble getting out my 3year old or 8month olds messes. I have had to do a little pre scrub or a second wash every once in a while on the 8month olds messes but it still gets the job done.

[This review was collected as part of a promotion.] I bought this washer after a couple of years of being in a new home. We simply believe this was a great investment as previously we had a refurbished washer. We love all the features and the fact it sends phone notifications to let us know when the cycle is over especially since have 2 boys we forget about switching clothes based on our busy schedule. I would definitely recommend this to family & friends!

[This review was collected as part of a promotion.] We bought this about a month ago and it has been a learning curve as it is so different from our other washers. The one thing I do not like is the amount of water in the tub on a normal cycle as it isn't enough to cover the clothes in it. This leaves them dirty and smelly. We have to use another setting to get enough water but other than that, we like it.

We bought an LG washer and dryer in 2023 and in 2024 decided to sell our house. The buyers wanted both items as they knew they were new with warranties on them. So, we had to buy replacements. We bought new AI washer and dryer set in 2024. We love the AI feature where we can just set it and the computer figures out how to wash or dry the clothes. Also, love the scheduling features too.