Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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Verified Purchase
Amazing washer
This washer is amazing. Washed all my king blankets no problems. I wash using deep fill all the time. Quiet!!! I hate front loads. Love this top load.
What an awesome review—thank you for sharing! We absolutely love hearing how well your washer is handling those large king-size blankets with ease. The Deep Fill feature combined with the quiet performance really does make laundry day feel so much more effortless and enjoyable. It’s especially great to hear that your top load washer has been such a perfect fit for your preferences. There’s nothing better than finding an appliance that truly works the way you want it to! Thank you again for choosing LG and for taking the time to share your experience. We’re thrilled your washer is making such a positive difference in your home! If you ever need assistance, you can reach us at 1-888-542-2623 or via live chat or email here: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Barn boss
I bought this washer for my horse barn. It has a large capacity for washing horse blankets. So far it has been doing a great job. Sometimes we have to use extra rinse with extra dirty blankets but they come out nice.
We’re glad to hear it’s handling your horse blankets so well and that the large capacity is meeting your needs. Using the Extra Rinse option for heavily soiled items is a great way to ensure everything comes out fresh and clean. It’s wonderful to know it’s doing a great job for you so far! If you ever have questions or need assistance, our LG Canada support team is happy to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. You can also connect with us here: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com
Went with Consumer Reports Recommendations
I have this for a month now. What I liked about it, is it is much quieter than my previous. I am happy LG improved on their mechanical components in their newest iteration of the top load machines. My previous LG washing machine lasted 6 years before I had to get a new one due to loud noises and the motor gears grinding.
Hello, David! It is fantastic to hear that your new LG WT8400CB Top Load Washer is treating your home to such a peaceful, quiet laundry experience! We are delighted that our latest engineering enhancements are making a noticeable difference in your daily routine. We appreciate your feedback regarding your previous unit, and for extra peace of mind on keeping your current washer running smoothly, you can always reference our quick guide here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062?srsltid=AfmBOopCE4gJSR8y3ZOWPxBg2oCa26GHci0piju6pIPSBreJ1-68M6Ms. Should you ever need assistance, please feel free to reach out to us at @LGUSSupport. ^James
Great unit you won't be disappointed!
I just purchased this unit and already love it I just purchased this unit and already love it! I had one just like it before and had to leave it with the sale of my house. back with LG and appreciate how well it cleans the clothes. it's also a very quiet unit just takes care of business. I love the huge capacity and ability to do large items is bedding and rugs and such. no trips to the laundromat for me!
Hi there, JC! Thanks for the upbeat note. Always great hearing your washer is giving you the quiet performance, strong cleaning and big‑item capacity you were hoping for. If you ever need anything later on, our friends at @LGUSSupport are ready to help. #LifesGood ❤️ ‑Rich
Excellent washer!
Large capacity and very quiet. The AI cleaning mode is great. Plenty of selections for water temperature, soil level, and spin speed. The app is great. Two minor dislikes. You can't silence the tune when the wash is started and completed. The lid is sloped down towards you. Great washer!
Hello there, Jeff! Thanks for the excellent review. Great hearing your top‑load washer is delivering that quiet performance, roomy capacity and helpful AI wash options that keep laundry day running smoothly. We appreciate the notes on the cycle tune and lid angle — feedback like yours helps us keep improving. If you ever need anything later on, our friends at @LGUSSupport are always ready to help. #LifesGood ❤️ ‑Rich
Verified Purchase
New Washer WT8400CW from LG
Our first LG have been Maytag for the last 35 years. Went with Consumer Report recommendation. Very quiet. It would be great if there was a breakdown of what spin, soil cycles to choose for the different types of loads. Our previous washer had a selection for delicate , I guess we are left to determine how we set it up by selecting the spin and soil from low to high. Otherwise we have put through 6 washes so far and all is great.
Hey Jim and Lois! Thanks so much for the review and for giving LG a try after sticking with Maytag for 35 years! We appreciate you trusting the Consumer Reports recommendation and are happy to hear that after six washes, "all is great." We love hearing that the WT8400CW is "very quiet." We also really value your feedback regarding the wash cycles. It’s a great point that moving from specific presets (like a dedicated 'delicate' button) to the low-to-high scale for spin and soil settings can feel like a guessing game at first. We totally get that! To help you nail those settings, we suggest checking out the detailed cycle guide and recommendations in your LG WT8400CW Owner's Manual. It provides a breakdown to help you match the right soil level and spin speed for different fabric types, like using "Low" spin and "Light" soil for your delicates. We appreciate your business. If you still have questions after checking the manual or need any assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thanks again for choosing LG Electronics!
Not great
[This review was collected as part of a promotion.] Horrible. The little spin thing is not strong enough to clean anything. I would be better off spinning it by hand. I've uploaded a video for yall to see
Hi. We appreciate you sharing your experience with your LG WT8400CB Washer. When the drum doesn’t seem to spin with enough power, it can sometimes be tied to load balance, items getting tangled, or the washer sensing an uneven distribution and reducing spin speed to protect the motor. Making sure the load is evenly spread out and not overfilled can help the washer reach full spin. You can also review our guide on resolving spin issues here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 If you’d like us to take a closer look at your video or continue assisting, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Verified Purchase
Avoid buying this machine
I have been using this washer for 2 months now and I am very disappointed. The detergent dispensing tray on this top load washer is very poorly designed. The detergent does not fully rinse from the tray and once a wash cycle is done, the leftover residue that's sitting in the tray and along the dispenser chute continue to drip onto the finished load. So unless the clothes are removed instantly after the cycle is done, you will return to your machine to fine a large puddle of detergent sitting on top of your freshly rinsed clothes forcing you to run another rinse & drain cycle. This is a definite flaw in the dispenser design as my machine is perfectly level, excellent water pressure, and I use a detergent with a very thin viscosity. So no excuses there.
I am truly sorry for the frustration this dispenser issue has caused you over the past two months. I completely understand how disappointing it is to find detergent dripping onto your freshly cleaned clothes, especially when you have already ensured the machine is level and your water pressure is excellent. This is certainly not the seamless experience we want for you. To help address the residue buildup, we recommend cleaning the dispenser drawer weekly to ensure the siphon valves are completely clear. For further assistance please contact our customer hotline no. 1-888-542-2623.
Worse products ever. Do better LG!
I bought this within the past 2 months and I've never been so disappointed with an LG product as I am in this washer / dryer set. I only ever use the recommended liquid laundry detergent and fabric softener that is allowed in the drawer yet when my clothes have been washed and I take them out they're completely covered in fabric softener still. I then have to rinse my clothes again. Honestly LG what are you thinking putting your name to this garbage. Between the washer not completely washing my clothes I am then faced with damp clothes coming from the dryer 😞 I end up having to finish drying denims using a clothes rack. You can do better than this! I've purchased lots of LG products and this pair of appliances is your worst to date!
We’re really sorry to hear about your experience — this is definitely not what we want for our customers, especially those who have trusted LG products in the past. Issues with detergent dispensing, wash performance, and incomplete drying are frustrating, and we understand your disappointment. We appreciate you taking the time to share this feedback, as it helps us improve. We’d like the opportunity to look into this further and help resolve the concerns with both the washer and dryer. Please contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, so our team can review your situation and explore possible solutions.
Terrible design and cheap parts
Do not buy this washer. It has great features like large capacity and an agitator. BUT it has a cheap chintzy low quality detergent distribution container that breeds mold!! Totally unreasonable for a top loader. This detergent distributor slants back so it retains liquid and you have to remove it to dry it. Plus instructions state you have to remove it to clean it. Try to remove this cheap plastic part!!! You have to force it out of the washer - depress the cheap plastic tab then jiggle the tray - and just as it feels as if it will snap apart - grab it and pull with all your might Horrible. Then clean and scrub and disinfect it then dry it before replacing it in the washer. Normal wash cycle defaults to Hot water. Have to change it each time. HE detergents say to use cold water! And the AI cycle. Who needs it! Complexity for no reason. Just give us a gentle cycle Oh and if you like to fold the dried laundry in a small laundry room - you can't pile it on the washer or the dryer - because LG has the lids slanted and the folded clothes just roll off. Bad bad design overall.
Hi. Thank you for taking the time to share your feedback with your LG WT8400CW Top Load Washer. We appreciate you sharing your rating and feedback regarding the dispenser drawer maintenance, cycle settings, and lid design. To help keep the detergent drawer fresh and simplify maintenance, we recommend regularly rinsing the tray under warm water, wiping down the dispenser cavity, and leaving the drawer slightly open after wash cycles to allow proper airflow. You can review additional care guidance by visiting https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-detergent-left-in-the-dispenser--1337625498762?srsltid=AfmBOoqstb7QajwCzzgmoNLIChxZ6U9LcNabSQJVZlP9e5yaQN4G25n1 We are committed to taking your product insights into account to help improve future designs. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James