Thank you so much for sharing your experience, Bonnie. We designed the WT8400CW to bring efficiency and peace of mind to your daily laundry routine, so hearing that you appreciate its quiet operation, generous capacity, and sturdy design truly means a lot to us. We're especially delighted to know it's delivering the gentle yet effective cleaning performance you were looking for while helping keep your clothes looking their best with fewer wrinkles. If you ever have any questions or need assistance, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/. Thank you for choosing LG, and we hope you continue enjoying your washer for many years to come!

What an awesome review—thank you for sharing! We absolutely love hearing how well your washer is handling those large king-size blankets with ease. The Deep Fill feature combined with the quiet performance really does make laundry day feel so much more effortless and enjoyable. It’s especially great to hear that your top load washer has been such a perfect fit for your preferences. There’s nothing better than finding an appliance that truly works the way you want it to! Thank you again for choosing LG and for taking the time to share your experience. We’re thrilled your washer is making such a positive difference in your home! If you ever need assistance, you can reach us at 1-888-542-2623 or via live chat or email here: https://www.lg.com/ca_en/support/contact-us/

We’re glad to hear it’s handling your horse blankets so well and that the large capacity is meeting your needs. Using the Extra Rinse option for heavily soiled items is a great way to ensure everything comes out fresh and clean. It’s wonderful to know it’s doing a great job for you so far! If you ever have questions or need assistance, our LG Canada support team is happy to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. You can also connect with us here: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com

Hello, Melanie. We appreciate you taking the time to share your review regarding your LG WT8400CB Washer. We recognize your experience with the machine slope, control dial navigation, detergent dispenser options, and overall design layout. To help support optimal washer performance, verify that the unit is properly leveled from front to back and side to side using a bubble level, ensuring the leveling feet are firmly adjusted against the floor to maintain stability. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi. We appreciate you sharing your experience with your LG WT8400CB Washer. When the drum doesn’t seem to spin with enough power, it can sometimes be tied to load balance, items getting tangled, or the washer sensing an uneven distribution and reducing spin speed to protect the motor. Making sure the load is evenly spread out and not overfilled can help the washer reach full spin. You can also review our guide on resolving spin issues here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 If you’d like us to take a closer look at your video or continue assisting, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James

I am truly sorry for the frustration this dispenser issue has caused you over the past two months. I completely understand how disappointing it is to find detergent dripping onto your freshly cleaned clothes, especially when you have already ensured the machine is level and your water pressure is excellent. This is certainly not the seamless experience we want for you. To help address the residue buildup, we recommend cleaning the dispenser drawer weekly to ensure the siphon valves are completely clear. For further assistance please contact our customer hotline no. 1-888-542-2623.

We’re really sorry to hear about your experience — this is definitely not what we want for our customers, especially those who have trusted LG products in the past. Issues with detergent dispensing, wash performance, and incomplete drying are frustrating, and we understand your disappointment. We appreciate you taking the time to share this feedback, as it helps us improve. We’d like the opportunity to look into this further and help resolve the concerns with both the washer and dryer. Please contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, so our team can review your situation and explore possible solutions.