Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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Verified Purchase
Super washer; clearer feature instructions, please
This is a great washer! I'm still learning about its features! I like that the water level is adjusted to the size of the load. I set up my phone with the app and it's great to have a notification when the load has finished, and that the app keeps track of the number and types of loads for machine cleaning. I do find that some of the features (e.g. ‘deep fill') are not clearly explained in the machine manual. I do end up googling questions and reading information from other users. Clearer instructions about each feature/icon would be most helpful!
Hi! Thank you for your wonderful feedback! We’re glad to hear you’re enjoying the smart features like water level adjustment and app notifications. We appreciate your note about the need for clearer instructions on features like ‘deep fill’—your suggestion will be shared with our product team to help improve future manuals. Should you have any questions or need assistance, please don’t hesitate to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!
Scrud!!!!!!
I would be very careful if you buy this machine to make sure that you run the clean cycle regularly and wash something often in hot water. My husband and I learned the hard way. After just a couple years of using the proper amount and kind of detergent and cleaning periodically (maybe every 60 days), the washer is emitting tons of dreadful black flakes we have been working on this for days (trying all sort of remedies) we think we finally have it under control. The design of the impeller is terrible and traps the gunk at a place that is difficult to get to. Until this happened it worked great, was quiet and quick. We learned our lesson as habitual cold water wash people.
Hi, Juliet. We appreciate you sharing your thoughts and experience regarding your WT8400CW washing machine. We recognize your experience with residue buildup and flakes appearing during your laundry cycles. To help maintain a completely fresh interior, we recommend running the Tub Clean cycle with a specialized washing machine cleaner once a month, leaving the lid open between washes to allow proper drying, and periodically incorporating warm or hot water cycles to help dissolve any remaining detergent or fabric softener residue. For more guidance on optimizing your machine's cleanliness, please visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790?srsltid=AfmBOorsiGY8opxad3Oq8g-QFuCH_IXSFY93VhwjJxdW472zYgbQ8FdM. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Verified Purchase
Quiet as a mouse
Quiet, large capacity, sturdy machine that is cleaning our clothes without them being too wrinkled
Thank you so much for sharing your experience, Bonnie. We designed the WT8400CW to bring efficiency and peace of mind to your daily laundry routine, so hearing that you appreciate its quiet operation, generous capacity, and sturdy design truly means a lot to us. We're especially delighted to know it's delivering the gentle yet effective cleaning performance you were looking for while helping keep your clothes looking their best with fewer wrinkles. If you ever have any questions or need assistance, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/. Thank you for choosing LG, and we hope you continue enjoying your washer for many years to come!
Okay Washer
My LG top load washer is an okay washer! So far, it is quiet and gets the job done. Presently, my only problem with it is at 5’1” tall it is hard to reach into to retrieve the clothing. This is when I wish I still had my front loader.
Hi! We appreciate you sharing your experience with your LG WT8400CB Washer. We are glad to hear that it runs quietly and washes your clothes effectively. We also note your feedback regarding the tub depth, and we will certainly share this with our product design team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Great made better with ThinQ
This thing is giant. It really holds a lot. Easier on clothes without the agitator. The ThinQ app is a MUST. It adds so many options, and you can monitor the time from your phone too. I love it all.
Hello there, Mikey! Appreciate the upbeat review. Sounds like that washer is giving you all the space and smart control you were hoping for, especially with ThinQ making everything even smoother. If you ever need anything, our team at @LGUSSupport is here to help. #LifesGood ❤️ ‑Rich
Very poor spin cycle
I chose this specific washer because I have a very high laundry load and needed the large capacity drum. It does NOT handle a large load, smaller than the front loader I replaced. It will NOT spin out a load, goes into error mode with almost every load. Have to reset to manual spin. This is also causing my drying time to increase. Very disappointed!
Hi Tami, we understand you took a moment to share your experience with your LG WT8400CW 5.5 cu. ft. Mega Capacity Smart Top Load Washer, and we appreciate you letting us know. This washer is designed for high‑volume laundry needs with its large drum, TurboWash3D performance, and AI sensing that adjusts each cycle for strong cleaning results. Since you mentioned the washer is not completing the spin cycle, here are a few quick steps that can help: ⦁ Make sure the load is evenly distributed, especially with towels or bedding ⦁ Break very heavy loads into two balanced loads ⦁ Check that the washer is level on all four feet ⦁ Confirm the cycle is set to a high spin speed when needed For more guidance, this LG support article covers the most common reasons a washer may not spin: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
Would not recommend
We've had this washer/gas dryer for just under a year. I wish I would have repaired my 15 year old Bosch dryer instead of buying LG. Washer is ok but the dryer is the worst. It literally takes 3 hours to dry a load of 6 towels. Buyers remorse immediately.
Hey there, we understand you shared your experience after using the LG WT8400CB Top Load Washer, and we appreciate you taking the time to leave a review. It’s great to hear that the washer has been working well for you, and we value the trust you’ve placed in LG products over the years. Since you mentioned that your gas dryer is taking longer than expected to dry towels, a couple of quick checks can often help improve performance: • Make sure the lint filter is fully clean before each cycle • Confirm the exhaust vent is clear and not restricted, as airflow has a big impact on dry time If the dryer still takes longer than you expect, this LG support guide offers helpful steps: • https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
An unwashing machine
Since day 1 this machine has not cleaned well. We're always having to rewash clothes because some don't get rinsed well, some end up with a strong smell, and some simply don't get wet at all. We're using far more water and still don't have very clean clothes. Both times with help chat have taken hours and only gone through the same basic steps you find with a search online with zero results. The last time kept insisting I clean the machine to remove build up. We've had the machine for 3 months and it's never done the job. We're running cleaning tabs through the clean tub cycle and following the instructions for loads. Still mostly a waste of time and resources. Higher water bill, higher electricity bill, fewer wearable clothes and usable materials.
Hi there! Thank you for sharing your experience with your LG washer. We understand how challenging it can feel when your machine hasn’t been cleaning effectively from the very beginning, especially after multiple attempts to troubleshoot and follow recommended care steps. We appreciate you taking the time to explain what’s been happening with rinsing, odor, and inconsistent wash performance. If you'd like to explore helpful washer care and troubleshooting resources, you can visit our Support page here: https://www.lg.com/us/support/help-library For further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and support you directly. -Junel
Can't find part
The washer was a great washer.. but The inlet valve went out and I can't find the part to fix it. We have only had it for 2 years and if I can't find the part we will have to buy a whole new washing machine. I have the right model number and the right part number.
Hi, Chad. Thank you for sharing your experience with your LG WT8400CB Washer. We appreciate you letting us know what’s been going on with the inlet valve, and we understand how important it is to be able to replace a part quickly so you can keep using a washer you’ve been happy with. Since you already have the correct model and part number, we recommend checking availability through LG‑authorized parts suppliers, as stock can vary depending on demand. The inlet valve you’re looking for can be found here: https://lgparts.com/products/aju75152601-washer-water-inlet-valve If you’d like us to review your unit or help explore additional options, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Horrible product - can cause serious injury
This washer can cause serious harm! The top base and lid easily creates deep cracks. We have had our washer for under two years. The top base and lid have developed multiple cracks - some are deep cracks and can cause serious harm if you are not careful loading items. The cracks have caused the lid to start slamming shut. Pieces of the machine have ended up in the drum of the washer.
Hi, Amanda. We appreciate you sharing your experience with your LG WT8400CW Washer, and we want you to have a unit that feels safe and reliable in daily use. Cracking on the top cover or lid can sometimes develop if the washer isn’t fully level or if the lid is closing with added pressure during cycles, and checking that the machine is balanced on all four feet can help reduce stress on the top assembly. Inspecting the hinge area for any obstruction and ensuring the lid is opening and closing smoothly can also help prevent further wear. While there isn’t a specific support article tied to this issue, we’d like to review your case more closely and help determine the best next steps. Please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. LG Digital Care ^James