Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forCan't find part
The washer was a great washer.. but The inlet valve went out and I can't find the part to fix it. We have only had it for 2 years and if I can't find the part we will have to buy a whole new washing machine. I have the right model number and the right part number.
Hi, Chad. Thank you for sharing your experience with your LG WT8400CB Washer. We appreciate you letting us know what’s been going on with the inlet valve, and we understand how important it is to be able to replace a part quickly so you can keep using a washer you’ve been happy with. Since you already have the correct model and part number, we recommend checking availability through LG‑authorized parts suppliers, as stock can vary depending on demand. The inlet valve you’re looking for can be found here: https://lgparts.com/products/aju75152601-washer-water-inlet-valve If you’d like us to review your unit or help explore additional options, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Verified Purchase
Nice color
[This review was collected as part of a promotion.] I bought this a month ago, the clothes come up really clean. I wish it had more functions. The only thing I don’t like it that after done with the cycle there is some water left on the softer and liquid soap dispenser
Verified Purchase
LG Dryer
Very stylish and easy to use. Looks futuristic and elegant.
Hi there! Thank you for your great feedback! We’re happy to hear you love the stylish and easy-to-use design. If you ever need assistance or have questions, feel free to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Enjoy!
Not great
Horrible. The little spin thing is not strong enough to clean anything. I would be better off spinning it by hand. I’ve uploaded a video for yall to see
Hi. We appreciate you sharing your experience with your LG WT8400CB Washer. When the drum doesn’t seem to spin with enough power, it can sometimes be tied to load balance, items getting tangled, or the washer sensing an uneven distribution and reducing spin speed to protect the motor. Making sure the load is evenly spread out and not overfilled can help the washer reach full spin. You can also review our guide on resolving spin issues here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 If you’d like us to take a closer look at your video or continue assisting, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Verified Purchase
Love it, it's huge
Love it! It's huge which is amazing, only downfall is that I'm 5'3" and 8 months pregnant and it's very hard to reach the bottom lol I may get a stool.
Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!
Horrible all around
Worst washer I have ever owned and the dryer that goes with it is just as bad. This washer has RUINED at least 10 items of clothing. There is no way to fix or recover these items. They came out of the load looking tie dyed. I tried switching detergents, using only clear products and that didn't work. I cannot wash anything that is new and/or white without it getting destroyed. I have had this unit barely over a year. I will never purchase LG again and I'm counting down the days until I can afford to dump this and buy a new one.
Hello, Moni. Thank you for sharing what’s been happening with your LG washer and dryer. We appreciate the clear explanation of how the LG units have been affecting your clothing, the steps you’ve already taken to troubleshoot, and how long you’ve been dealing with this. Your detailed account really helps outline what you’re experiencing day‑to‑day with the washer. To allow us to properly investigate the details of your specific product model and to see how we can assist with your laundry‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer troubleshooting and care: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-clothes-get-caught-between-the-tub-and-the-casing-around-it-clothes-came-out-of-the-tub--20154629491887 ^James
Do not buy
This is the worst washer we’ve ever used and we’ve used many washers. The water sensor doesn’t work, you have to stand there and babysit it to make sure that there’s enough water to cover clothing (never is) and you have to get in there during the wash cycle to push the clothes around or you’ll have detergent stains. Clearly, nothing is getting cleaned. You’re better off with a manual washboard and a bucket. The app is a joke. Also, LG won’t let you complete a review if you select one star. You have to select more stars to get to the review screen, and only then can you go back and select one star. I guess if your product is garbage you have to be slimy like that. Never again, LG.
Hello. Thank you for sharing your experience with your LG Washer. We appreciate the level of detail you provided, especially regarding the water sensing, wash performance, and your experience with the app and review process. We understand how important it is for a washer to operate smoothly without constant monitoring, and feedback like yours helps highlight where the experience isn’t aligning with expectations. To allow us to properly investigate the details of your specific product model and to see how we can assist with the water‑level and wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on water‑sensing operation and wash performance: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643 ^James
Failed in less than 30 days
Bought washer on 11-March-2026. Failed on 8-April-2026. Call center couldn’t help much and have to get a service tech out. Through the troubleshooting, we discover the LG installer reversed the hot and cold water. Washer just gets stuck on filling the machine even when trying to run a spin only cycle.
Hi. Thank you for sharing what happened with your LG Washer. We appreciate the clear details about the LG unit failing shortly after installation and that the hot and cold water lines were reversed. We understand how important it is for the washer to fill and operate correctly, especially when a spin‑only cycle is getting stuck due to the incorrect water connection. To allow us to properly investigate the details of your specific product model and to see how we can assist with your filling‑and‑cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Clean and quiet with soap dispenser issue
The washer works well and quiet. They only drawback, is the detergent (liquid) does not dispense all of the detergent. After every load, there is residual detergent and water left in the dispenser.
Hi! We appreciate you sharing your experience with your LG Washer. It’s great hearing that it’s working well for you and running quietly in your home. Your note about residual liquid detergent in the dispenser is truly helpful feedback and will be shared with the team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James
Too many reasons to avoid...
I have two major complaints about this washer. #1. The lid. Yes, the lid that opens and closes on the top of the unit. Whomever thought it was a good idea to put this at an angle is a moron. It may look appealing in a show room but its unbelievably impractical in the home. You'll instinctively try and put things on top of your washer and they will stay there just long enough for you to walk away. Then, whatever you put there will topple off. The glass lid is also super easily scratched and appears dirty often - even with frequent cleaning. #2. The features (in general). You cant change the default water temp to cold. You cant disable to auto lock feature that stays on after the wash cycle is complete. And the integration with the app (which you'll want for "delicate", "small load", and other washing options) requires you to enable the washer to start based on the app's directive. Turbo wash (another default) is super effective for washing rugs, for example, but will easily ruin clothes items and will make brand new Bombas socks pill. The positives: the capacity is huge (great for bedding), its affordable, and you can change the dig when the cycle finishes to sound like a Beethoven song....if you ever wish to annoy your spouse a little ;) Would NOT purchase again.
Hello, Bruce. Thank you for sharing your experience with your LG Washer. The way you laid out your thoughts on the lid design, the feature limitations, and how certain cycle defaults affect your laundry routine gives a very clear picture of what you’ve been dealing with, and your detailed breakdown is genuinely helpful for us to review. Your notes on the positives—especially the capacity and the customizable chime—add great context as well. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this usability‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer features and troubleshooting: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC ^James