Hi! We appreciate you sharing your experience with your LG Washer. It’s great hearing that it’s working well for you and running quietly in your home. Your note about residual liquid detergent in the dispenser is truly helpful feedback and will be shared with the team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James

Hi there! We’re sorry to hear about your experience with your WT8400CW, especially the issue with your towels—that’s not the outcome we want for our customers. We understand your disappointment given your previous washer performed well for many years. Thank you for sharing this with us. We will have this reviewed further to better understand the concern and help prevent similar issues moving forward. Please reference CNN260417079983 when contacting LG Support at 888-542-2623 or via live chat/email here: https://www.lg.com/ca_en/support/contact-us/

Hello, Bob. Thanks for sharing your experience with your LG washer. The way you described the broken hinges, the wash results, and needing multiple cycles really helps us understand how the unit has been performing for you. Your feedback about the cleaning performance and spin results gives us important insight into what you’re seeing during daily use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer operation and support: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW ^James

Hello, Russell. Thank you for sharing what you’re experiencing with your LG top‑load washer. When clothes aren’t fully covered in water, soap remains on fabrics, or items come out wrinkled, it can really affect your laundry routine, and we appreciate you taking the time to describe what’s happening. You can also refer to this helpful LG guide that explains how water levels and wash performance work on impeller‑style washers: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello. Thank you for sharing your experience with your LG Washer. We understand how important it is for your laundry to come out clean and for the machine to operate consistently, and we want to take a closer look at what’s causing the issues you’ve described so we can help with your specific LG model. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cleaning performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on wash quality and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 ^James

Hey there! We appreciate you sharing your experience with us about your LG top-load washer. Ensuring that you have all the tools you need so that your clothes come out clean whenever you use your washer is our top priority, and we'd be more than happy to help make that happen. You can download a digital version of the manual through this link (https://tinyurl.com/2ckm3c25), where on page 23, it talks about the different cycles available and how they're used. We'd also be happy to offer this link (https://tinyurl.com/2xk8wyov), which may help to keep your clothes clean and free of spots. Feel free to email us at lgdigitalcare@lg.sprinklrsupport with your contact info and model number if you need more help, and we'll be here for you! *Josh

Hello. Thank you for sharing your thoughts about your LG Washer. We appreciate your detailed feedback on the washer’s capacity, the absence of a soak feature, the load sensing and deep fill options, as well as your experience with the app setup. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these wash cycle and feature usability issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi there! Thank you for your great feedback! We’re happy to hear you love the stylish and easy-to-use design. If you ever need assistance or have questions, feel free to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Enjoy!

Thank you so much for sharing your feedback! We’re thrilled to hear that you love the large capacity of your top load washer—it's one of the best features! We totally get how important it is to easily locate the on/off and start icons, and we’ll pass that feedback along to our team for future improvements. We’re always working to make your experience even better. Thanks again for choosing LG, and if you ever have any questions or need assistance, we’re here for you! 💙 ^Anthony