Hey there! We're here to ensure your LG washer provides excellent performance with clear controls. We understand your washer washes well, but you're finding the control panel too dim, making cycle selection difficult. We truly want to help resolve this. Please send us a direct message @LGUSSupport with your washer's model number, serial number, and original purchase date. We look forward to helping you! ^ Diego

Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations.

Hello, Ligia.Thank you for sharing what happened with your LG Washer. We appreciate you letting us know that the product stopped working within a year. Your feedback helps us understand what you’ve experienced with your specific LG model, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on any specific issue you're encountering: https://www.lg.com/us/support/help-library ^James

Hi there, Helen! We appreciate you letting us know about your LG washer experience. This LG washer does have a soak option within a cycle, which would be for heavy-duty. You can find this information on the LG washer manual: "When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design." Just click here for more info: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. Let us know if you have any other questions on social media as a DM @LGUSSupport. We're always here to help! ~Kimmy

Hey there Logan! We want to make sure you have all the cycles available for your LG top-load washer so you can have a great experience. This link (https://tinyurl.com/2d359efp) talks about the different cycles available for your washer. If you need additional assistance, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh

Hi there. Thank you for sharing your experience with your LG washer. Your feedback on the ThinQ app is essential for us so we can help improve it. The washer WT8400CW has no default water temperature setting for all cycles. Instead, it uses a default temperature setting for each individual cycle. You can adjust the water temperature manually on the washer's control panel for each cycle. Check out these water cycles here: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348. For more feedback or questions, private message us on social media @LGUSSupport . We're always ready to help. ^David

Hey there Reb! We truly appreciate your feedback about your experience with your LG top-load washer. Our goal is always to provide you with the tools you need so you can have a great laundry experience, and we'll be sure to share your words with the proper teams so we can continue to improve future products. If you ever need additional help with your unit, please feel free to reach out to us on social media at @LGUSSupport, and we'll be here for you! *Josh

Hi, there. Thank you for your detailed feedback regarding your LG washer. We appreciate your comments on its washing performance and your experience with the controls. Your insights regarding the documentation are valuable to us as we strive to improve our user guides for better clarity and ease of use. If you need assistance with understanding the additional programmed washes or setting up features through the app, here is a link that contains the necessary steps that might help address your concern: https://www.lg.com/us/support/help-library/lg-thinq-how-to-use-download-cycles--20152746918577 and https://www.lg.com/us/support/help-library/lg-washer-how-to-use-the-access-the-additional-settings-on-my-lg-washer-touchpad--20153105696336. For further assistance, feel free to contact us via social media @LGUSSupport. We're committed to ensuring you get the most out of your LG appliance.