Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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DONT HAVE SOAK OPTION
there is not a soak cycle. if you try to open or stop the washer , it will drain the water, older washers have this feature. I can believe LG did not that about that.
Hi there, Helen! We appreciate you letting us know about your LG washer experience. This LG washer does have a soak option within a cycle, which would be for heavy-duty. You can find this information on the LG washer manual: "When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design." Just click here for more info: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. Let us know if you have any other questions on social media as a DM @LGUSSupport. We're always here to help! ~Kimmy
Don't waste good money!
Washing a small load may be okay but, medium to large loads frequently become imbalanced with super limited water input...worst machine I've ever purchased. Try at your own risk! THE LG I HAD BEFORE WAS MUCH BETTER!
Hi there — thank you for sharing your experience with the WT8400CW. We want your washer to deliver smooth, balanced cycles every time. For medium to large loads, try using the “Deep Fill” option to increase water levels and help reduce imbalance. Also, be sure to load items evenly around the tub and avoid mixing heavy and light fabrics. For step-by-step troubleshooting, visit: https://www.lg.com/us/support/help-library/-lg-front-load-washing-machine-error-code-ue-imbalance-error-is-displayed-CT10000010-20154629490038 If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. – LG Digital Care Team ^Rich
Verified Purchase
Love it, it's huge
Love it! It's huge which is amazing, only downfall is that I'm 5'3" and 8 months pregnant and it's very hard to reach the bottom lol I may get a stool.
Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!
Broke down before a year and unable to get clear answers from the VP DEPARTMENT
Hello, Ligia.Thank you for sharing what happened with your LG Washer. We appreciate you letting us know that the product stopped working within a year. Your feedback helps us understand what you’ve experienced with your specific LG model, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on any specific issue you're encountering: https://www.lg.com/us/support/help-library ^James
Cleans great, large capacity
[This review was collected as part of a promotion.] Love the new LG washer. Have been using it for about 2 weeks. Very large capacity, no issues washing large items like comforters and blankets. Easy to figure out the different wash cycles. Gets everything clean as expected.
Hello, Winne! We appreciate you sharing your experience with your LG Washer. It’s great hearing that the large capacity is handling comforters and blankets with ease and that the wash cycles were simple to learn. Getting everything clean just as expected is exactly what we love to hear — sounds like your LG unit is already a perfect fit in your home! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Great features seek design big drum
[This review was collected as part of a promotion.] So I bought this washer 1 month ago and it still works well it washes clothes very well and if you want more water press deep fill and turn it off when it reaches the level you like I love the turbo drum it really makes the clothes roll over even tho there is a lil bit of water but I do have one complaint and it’s the drain pump sometimes it’s makes strange noises and popping noises but overall it’s a good machine
No drum lite in dryer
[This review was collected as part of a promotion.] bought matching washer/dryer July 6th washer is fine dryer has drum light that only comes on immediately after use If you want to check dryer drum at later time No Light comes on seems like a design flaw to me If i want to make sure dryer is empty before use I bring a flash light
Hey there, Alan. We truly appreciate your feedback regarding your experience with your dryer. We always take the words of our customers to heart and strive to improve our products so that your next experience using them is even better than before. If you have any additional feedback you would like to share with us, please feel free to let us know through this link: https://www.lg.com/us/support/feedback. Have a good day! *Josh
Look for another model
[This review was collected as part of a promotion.] Do not buy. Custom cycles arnt really custom. They are just other presets not on machine. Also there is no option for soak. Why would that not be an option? I wished I had know that wasn’t an option or we wouldn’t have bought this machine.
Hey there Logan! We want to make sure you have all the cycles available for your LG top-load washer so you can have a great experience. This link (https://tinyurl.com/2d359efp) talks about the different cycles available for your washer. If you need additional assistance, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
No what I expected
[This review was collected as part of a promotion.] I was so excited to get my new LG washer delivered today. I started a load of bedding which consisted of a lightweight coverlet, one sheet and two pillowcases. The tub filled up with water which was a lot nicer than my last washer that would barely wet the clothes, so of course I sat and watched my clothes go through the cycles and to my disappointment the bedding floated at the top while the washer shifted back and forth. The bedding never changed positions as if it was actually being washed. It floated around in a circle and only changed positions in the spin cycle. This is extremely disappointing.
Hi there. Thank you for sharing your experience with us. We understand your situation with the WT8400CB washer and the issue of your bedding not being properly agitated. Your feedback is important, and we'd like to assist you further. One troubleshooting step you can try is to redistribute the load to ensure an even distribution, as an uneven load can cause items to float and not agitate properly. Also, consider using the "Bulky/Bedding" cycle for such loads, as it is designed to handle larger items like comforters and blankets more effectively. LG Washer – Troubleshooting Washing Machine Drum Not Spinning - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to resolving this issue for you. —Renzo
Great Wash Options & Efficiency at Great Price!
[This review was collected as part of a promotion.] We replaced our 10yo LG Top Loader after the control board went out on the old one. We were so impressed with how the old unit worked we continued with LG. This new unit does loads even faster, uses less water (but plenty to saturate all items and clean well), is very simple to use, and is a great value for the cost. The new design makes reaching items in the bottom of the tub easier. We’ve had the new unit for a couple weeks and have run NUMEROUS loads of every kind and variety, including small loads to very full loads - everything comes out clean! It is amazing how it can spin at 950rpm and be so quiet with virtually no vibration. Very easy to set up and maintain. Control panel took some adjusting to use but is simple once we identified our preferred settings. Black top and control panel does gather fingerprints but is easily wiped down. Consumer Reports had this listed as their 2nd best Top Loading Impeller Washer, only 1 point behind the #1 washer which was also an LG! We are very pleased with our purchase. Highly recommended!!
Hey there. Sounds like you're getting the best of both worlds—efficiency and performance! It's great to hear that the upgraded design makes loading and unloading easier while still delivering powerful, quiet washes. With so many customizable settings and a strong Consumer Reports rating, it’s clear why you stuck with LG. Enjoy your new washer! ^ Diego