I guess I thought I'd be more impressed from the reviews and LG name...honestly felt like I settled and I'm bummed. No delicate or prewash options. No light to see inside, top glass gets dirty immediately as it's not fingerprint proof, locks when filling vs. only when the washing begins, exact location required for to use app so I can't use it since LG doesn't need to be able to track my phone location-weird!!! Has a powder drawer but not a pod one, it makes the most hideous white noise screeching hum during the wash and it's VERY loud when filling. It's nearly impossible to customize ur wash...ur pretty much stuck to the preset options...example I can't use deep fill, turbo wash, warm water all together. Some brands have really cool features like a facuet in the tub for scrubbing or a mini scrubber that holds detergent that sits in the top, removable impeller, this has like nothing extra. Size and capacity are ok. I'm short and I can reach the bottom easily. It's sleek looking but honestly the gray matte looks like cheap paint next to my (other brand) gray shiny washer. So far we haven't had the dreaded black streaks some folks mentioned. It has short cycles such as Deep Wash which is less than an hour. It also has delay wash time that are I think up to 16 hrs which is kinda cool. Wish it had like a 20 hr one so u could have it done for the next day right before u need it.

I bought this because my Maytag was failing after 13 + years… I was concerned about the inner drum and leveler when it came to washing bulky items.. I was pleasantly surprised it worked like a champ and didn’t signal uneven load like my old Maytag! So I am pleased with its cleaning capabilities!

Fairly disappointed and wish I’d gone with a different model. There isn’t even a delicate cycle without downloading it. You also can’t soak your clothes without unplugging the machine. It is also much louder than our previous machine despite claiming to be quiet. I’m overall pretty disappointed. I would not rebuy and really wish I had had a chance to look in person before buying. I wouldn’t have chosen this one. The one positive thing is that it is big.

We bought an LG washer and dryer in 2023 and in 2024 decided to sell our house. The buyers wanted both items as they knew they were new with warranties on them. So, we had to buy replacements. We bought new AI washer and dryer set in 2024. We love the AI feature where we can just set it and the computer figures out how to wash or dry the clothes. Also, love the scheduling features too.

[This review was collected as part of a promotion.] So I bought this washer 1 month ago and it still works well it washes clothes very well and if you want more water press deep fill and turn it off when it reaches the level you like I love the turbo drum it really makes the clothes roll over even tho there is a lil bit of water but I do have one complaint and it’s the drain pump sometimes it’s makes strange noises and popping noises but overall it’s a good machine

[This review was collected as part of a promotion.] We bought this about a month ago and it has been a learning curve as it is so different from our other washers. The one thing I do not like is the amount of water in the tub on a normal cycle as it isn't enough to cover the clothes in it. This leaves them dirty and smelly. We have to use another setting to get enough water but other than that, we like it.

Washer was perfect until I threw in a couple pillows on heavy duty and the motor made a sound so now it’s having some sort of issue with throwing power into the spin. Who do I contact for replacement or repairs since it’s still under its one year warranty? Would like this fixed as soon as possible!

I just purchased this washer and am very disappointed on how it works. My previous washer (which I will be fixing and re-using) is 20 years old and I have the ability to adjust the water level. I understand that the new washers have this done by the computer but there is a problem with the water level. If I select a normal wash, I am not able to remove the turbo wash option. The machine uses very little water and most of the clothing isn't even submerged in water. If you select the deep fill option it does work but it uses way too much water. I also used the bedding cycle and that uses way too much water for bedding sheets. It should be called a comforter setting instead. I also had some steam end up on my floor after a few cycles. Not exactly sure if this is normal or not. Furthermore there is also a little pool of water on the impeller after the end of the cycle dripping from the laundry detergent. While the impeller is plastic it shouldn't be there IMO. LG please give users the ability to select their OWN water level if the stupid computer can't figure it out.

[This review was collected as part of a promotion.] We bought this when we decided to get rid of our old front loader. I love the large capacity. What I used to do in 2-3 loads I can do in 1 now. I also love that I can wash my king size comforter in it! I like the variety of washes from a deep wash to a quick one. I really enjoy that it has an app and will notify me when the cycle ends. I do find it is gentler on the clothes than the front loader or an agitator. However it hasn’t had any trouble getting out my 3year old or 8month olds messes. I have had to do a little pre scrub or a second wash every once in a while on the 8month olds messes but it still gets the job done.

[This review was collected as part of a promotion.] I bought this a month ago or so. Its very well made. I just use AI wash pretty much every time. Very quiet and I just need to drop the liquid detergent and forget about it as it automatically dispenses the liquid. It also looks great in the home :) matt black.