It’s truly a pleasure to hear that your new washer has been such a positive addition to your home. Quiet, dependable performance can make all the difference in day to day routines, and we’re delighted to know that the operation has exceeded your expectations. We’re also thrilled that the lint trap has impressed you—sometimes it’s the thoughtful details that make an appliance even more enjoyable to use. There’s something especially rewarding about knowing a new appliance fits effortlessly into everyday life, and we couldn’t be happier to hear that you’re pleased with your purchase. Reviews like yours brighten our day and remind us why we’re passionate about creating products designed with convenience and performance in mind. We sincerely appreciate your time and support, and thank you for choosing LG. If you ever need assistance, our LG Care team is always happy to help at 1-888-542-2623 or via chat at https://www.lg.com/ca_en/support/contact-us/.

Hi! An absolute powerhouse addition to your home! We are incredibly honored that your extensive research led you straight to us, and we are thrilled to have earned your long-term trust. Knowing that this heavy-duty machine is delivering the rugged durability and massive capacity you expected is exactly what we love to hear. If you ever need any assistance or tips down the road, feel free to reach out to @LGUSSupport. ^James

Hello, Jay. We appreciate you sharing your experience with your LG Washer model WT8400CW. We want to ensure your laundry routine runs smoothly and quietly so you can wash your clothes comfortably at any time of day. To help minimize operational sounds, we recommend verifying that the washer is completely level on a solid floor, ensuring that all four leveling feet are firmly in contact with the ground, and checking that the shipping bolts were fully removed during installation. For more helpful tips on identifying and managing cycle sounds, you can visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi. Thank you for taking the time to share your review about your LG Top Load Washer, model WT8400CW. We hear your thoughts regarding the design layout and finish of the control areas, and we always aim to ensure our laundry appliance aesthetics and exterior finishes deliver the premium appearance and clean styling your home expects from our brand. To help keep your dark console and lid surfaces looking pristine and free of visible particles, we recommend wiping down the exterior panels regularly using a slightly damp, soft microfiber cloth without any harsh abrasive cleansers, which helps eliminate surface static that attracts fibers from the air. It is also beneficial to dry the areas completely with a clean cloth immediately after cleaning to prevent water marks or residue from setting onto the dark trim elements. We want to help ensure your laundry setup looks and performs beautifully for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello, Cecilia. We understand your inquiry and feedback regarding your LG WT8400CW washer filling with water when you want a spin-only cycle. To activate the Spin Only feature without adding water, ensure the unit is powered on, then press and hold the Spin button for approximately three seconds without selecting a wash cycle first. This programs the washer to drain and spin out excess moisture directly. If the unit continues to add water, it may be executing an automatic load-balancing sequence to redistribute uneven laundry. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello. Thank you for sharing your experience with your LG Washer. We appreciate the level of detail you provided, especially regarding the water sensing, wash performance, and your experience with the app and review process. We understand how important it is for a washer to operate smoothly without constant monitoring, and feedback like yours helps highlight where the experience isn’t aligning with expectations. To allow us to properly investigate the details of your specific product model and to see how we can assist with the water‑level and wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on water‑sensing operation and wash performance: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643 ^James

Hi. Thank you for sharing what happened with your LG Washer. We appreciate the clear details about the LG unit failing shortly after installation and that the hot and cold water lines were reversed. We understand how important it is for the washer to fill and operate correctly, especially when a spin‑only cycle is getting stuck due to the incorrect water connection. To allow us to properly investigate the details of your specific product model and to see how we can assist with your filling‑and‑cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello, Bruce. Thank you for sharing your experience with your LG Washer. The way you laid out your thoughts on the lid design, the feature limitations, and how certain cycle defaults affect your laundry routine gives a very clear picture of what you’ve been dealing with, and your detailed breakdown is genuinely helpful for us to review. Your notes on the positives—especially the capacity and the customizable chime—add great context as well. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this usability‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer features and troubleshooting: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC ^James

Hello, Moni. Thank you for sharing what’s been happening with your LG washer and dryer. We appreciate the clear explanation of how the LG units have been affecting your clothing, the steps you’ve already taken to troubleshoot, and how long you’ve been dealing with this. Your detailed account really helps outline what you’re experiencing day‑to‑day with the washer. To allow us to properly investigate the details of your specific product model and to see how we can assist with your laundry‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer troubleshooting and care: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-clothes-get-caught-between-the-tub-and-the-casing-around-it-clothes-came-out-of-the-tub--20154629491887 ^James

Hi, Linda. We appreciate you sharing your review regarding your LG Top Load Washer WT8400CB. We recognize your experience with the drain hose issue and the leakage onto your flooring. To help address washing machine leaks, verify that the drain hose is fully connected without cracks and properly secured in the standpipe, and ensure the load is balanced to prevent excessive vibration during the spin cycle. You can find additional helpful steps for identifying and preventing leaks on our support page at https://www.lg.com/us/support/help-library/lg-top-load-washer-leaking--1435251372507?srsltid=AfmBOorupfPEjNY-7ADPdLSKKYJkcIA6w7imfhmBRGvNPa3H2XEm4pgx. We want to help ensure your laundry area functions properly and safely for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James