Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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no soak setting found
Machine is large and works well for most loads. (wt8400cw lg washer) HOWEVER, would benefit from a soak (pre-soak) cycle for stinky gym stuff. The washer shows a down-loadable cycle, but there is not one I could find for this machine.
Hi, George. Thank you for sharing your experience and rating regarding your LG WT8400CW Washer. We are glad to hear that the washer is performing well for your larger loads, and we appreciate your feedback regarding cycle options for specialized items. As a brief troubleshooting step, you can customize your wash cycle by selecting the Stain Care or Extra Rinse features, or connect your washer to the ThinQ app to explore available downloadable cycles. Please refer to https://www.lg.com/us/support/help-library/top-load-washer-thinq-features-and-settings--20152467499719?srsltid=AfmBOor-fAA1p1btupx5zkWyatQ4Mo5v6eBr1MT5MKo5Un_le9jbDeVD to explore various cycles and options for your unit. We want to ensure you get the absolute most out of your appliance features. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Cannot pair phone to washing machines Wi-Fi capabi
[This review was collected as part of a promotion.] Hello We like our LG top load washing machine very much. Only problem is we can't pair our telephone to the Wi-Fi features No matter what I try I can't get it to work.
Hello, Karl. We appreciate you taking the time to share your review regarding your LG WT8400CW washing machine. We recognize your experience with connecting your phone to the Wi-Fi features on your unit. To help establish a connection, ensure your phone is connected to a 2.4 GHz Wi-Fi network rather than a 5 GHz network, verify that your Wi-Fi password contains no special characters, and try resetting the washer's Wi-Fi module by turning the machine off and back on before re-pairing in the LG ThinQ app. For step-by-step instructions on setting up your smart features, please visit this helpful guide: https://www.lg.com/us/support/getting-started-with-lg-thinq?srsltid=AfmBOoqtbA0a_vad867XkTE5_ViIksMPSrfRkRS0ozBPr-0P8ypAqZ2V. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Horrible all around
Worst washer I have ever owned and the dryer that goes with it is just as bad. This washer has RUINED at least 10 items of clothing. There is no way to fix or recover these items. They came out of the load looking tie dyed. I tried switching detergents, using only clear products and that didn't work. I cannot wash anything that is new and/or white without it getting destroyed. I have had this unit barely over a year. I will never purchase LG again and I'm counting down the days until I can afford to dump this and buy a new one.
Hello, Moni. Thank you for sharing what’s been happening with your LG washer and dryer. We appreciate the clear explanation of how the LG units have been affecting your clothing, the steps you’ve already taken to troubleshoot, and how long you’ve been dealing with this. Your detailed account really helps outline what you’re experiencing day‑to‑day with the washer. To allow us to properly investigate the details of your specific product model and to see how we can assist with your laundry‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer troubleshooting and care: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-clothes-get-caught-between-the-tub-and-the-casing-around-it-clothes-came-out-of-the-tub--20154629491887 ^James
Do not buy
This is the worst washer we’ve ever used and we’ve used many washers. The water sensor doesn’t work, you have to stand there and babysit it to make sure that there’s enough water to cover clothing (never is) and you have to get in there during the wash cycle to push the clothes around or you’ll have detergent stains. Clearly, nothing is getting cleaned. You’re better off with a manual washboard and a bucket. The app is a joke. Also, LG won’t let you complete a review if you select one star. You have to select more stars to get to the review screen, and only then can you go back and select one star. I guess if your product is garbage you have to be slimy like that. Never again, LG.
Hello. Thank you for sharing your experience with your LG Washer. We appreciate the level of detail you provided, especially regarding the water sensing, wash performance, and your experience with the app and review process. We understand how important it is for a washer to operate smoothly without constant monitoring, and feedback like yours helps highlight where the experience isn’t aligning with expectations. To allow us to properly investigate the details of your specific product model and to see how we can assist with the water‑level and wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on water‑sensing operation and wash performance: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643 ^James
Failed in less than 30 days
Bought washer on 11-March-2026. Failed on 8-April-2026. Call center couldn’t help much and have to get a service tech out. Through the troubleshooting, we discover the LG installer reversed the hot and cold water. Washer just gets stuck on filling the machine even when trying to run a spin only cycle.
Hi. Thank you for sharing what happened with your LG Washer. We appreciate the clear details about the LG unit failing shortly after installation and that the hot and cold water lines were reversed. We understand how important it is for the washer to fill and operate correctly, especially when a spin‑only cycle is getting stuck due to the incorrect water connection. To allow us to properly investigate the details of your specific product model and to see how we can assist with your filling‑and‑cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Horrible product - can cause serious injury
This washer can cause serious harm! The top base and lid easily creates deep cracks. We have had our washer for under two years. The top base and lid have developed multiple cracks - some are deep cracks and can cause serious harm if you are not careful loading items. The cracks have caused the lid to start slamming shut. Pieces of the machine have ended up in the drum of the washer.
Hi, Amanda. We appreciate you sharing your experience with your LG WT8400CW Washer, and we want you to have a unit that feels safe and reliable in daily use. Cracking on the top cover or lid can sometimes develop if the washer isn’t fully level or if the lid is closing with added pressure during cycles, and checking that the machine is balanced on all four feet can help reduce stress on the top assembly. Inspecting the hinge area for any obstruction and ensuring the lid is opening and closing smoothly can also help prevent further wear. While there isn’t a specific support article tied to this issue, we’d like to review your case more closely and help determine the best next steps. Please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. LG Digital Care ^James
Would not recommend
We've had this washer/gas dryer for just under a year. I wish I would have repaired my 15 year old Bosch dryer instead of buying LG. Washer is ok but the dryer is the worst. It literally takes 3 hours to dry a load of 6 towels. Buyers remorse immediately.
Hey there, we understand you shared your experience after using the LG WT8400CB Top Load Washer, and we appreciate you taking the time to leave a review. It’s great to hear that the washer has been working well for you, and we value the trust you’ve placed in LG products over the years. Since you mentioned that your gas dryer is taking longer than expected to dry towels, a couple of quick checks can often help improve performance: • Make sure the lint filter is fully clean before each cycle • Confirm the exhaust vent is clear and not restricted, as airflow has a big impact on dry time If the dryer still takes longer than you expect, this LG support guide offers helpful steps: • https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
An unwashing machine
Since day 1 this machine has not cleaned well. We're always having to rewash clothes because some don't get rinsed well, some end up with a strong smell, and some simply don't get wet at all. We're using far more water and still don't have very clean clothes. Both times with help chat have taken hours and only gone through the same basic steps you find with a search online with zero results. The last time kept insisting I clean the machine to remove build up. We've had the machine for 3 months and it's never done the job. We're running cleaning tabs through the clean tub cycle and following the instructions for loads. Still mostly a waste of time and resources. Higher water bill, higher electricity bill, fewer wearable clothes and usable materials.
Hi there! Thank you for sharing your experience with your LG washer. We understand how challenging it can feel when your machine hasn’t been cleaning effectively from the very beginning, especially after multiple attempts to troubleshoot and follow recommended care steps. We appreciate you taking the time to explain what’s been happening with rinsing, odor, and inconsistent wash performance. If you'd like to explore helpful washer care and troubleshooting resources, you can visit our Support page here: https://www.lg.com/us/support/help-library For further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and support you directly. -Junel
Can't find part
The washer was a great washer.. but The inlet valve went out and I can't find the part to fix it. We have only had it for 2 years and if I can't find the part we will have to buy a whole new washing machine. I have the right model number and the right part number.
Hi, Chad. Thank you for sharing your experience with your LG WT8400CB Washer. We appreciate you letting us know what’s been going on with the inlet valve, and we understand how important it is to be able to replace a part quickly so you can keep using a washer you’ve been happy with. Since you already have the correct model and part number, we recommend checking availability through LG‑authorized parts suppliers, as stock can vary depending on demand. The inlet valve you’re looking for can be found here: https://lgparts.com/products/aju75152601-washer-water-inlet-valve If you’d like us to review your unit or help explore additional options, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Verified Purchase
Happy Customer
QUIET operation and excellent lint trap. Happy with our purchase
It’s truly a pleasure to hear that your new washer has been such a positive addition to your home. Quiet, dependable performance can make all the difference in day to day routines, and we’re delighted to know that the operation has exceeded your expectations. We’re also thrilled that the lint trap has impressed you—sometimes it’s the thoughtful details that make an appliance even more enjoyable to use. There’s something especially rewarding about knowing a new appliance fits effortlessly into everyday life, and we couldn’t be happier to hear that you’re pleased with your purchase. Reviews like yours brighten our day and remind us why we’re passionate about creating products designed with convenience and performance in mind. We sincerely appreciate your time and support, and thank you for choosing LG. If you ever need assistance, our LG Care team is always happy to help at 1-888-542-2623 or via chat at https://www.lg.com/ca_en/support/contact-us/.