We’re really sorry to hear about your experience — this is definitely not what we want for our customers, especially those who have trusted LG products in the past. Issues with detergent dispensing, wash performance, and incomplete drying are frustrating, and we understand your disappointment. We appreciate you taking the time to share this feedback, as it helps us improve. We’d like the opportunity to look into this further and help resolve the concerns with both the washer and dryer. Please contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, so our team can review your situation and explore possible solutions.

Hello. Thank you for sharing your thoughts about your LG Washer. We appreciate your detailed feedback on the washer’s capacity, the absence of a soak feature, the load sensing and deep fill options, as well as your experience with the app setup. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these wash cycle and feature usability issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi there! We’re sorry to hear about your experience with your WT8400CW, especially the issue with your towels—that’s not the outcome we want for our customers. We understand your disappointment given your previous washer performed well for many years. Thank you for sharing this with us. We will have this reviewed further to better understand the concern and help prevent similar issues moving forward. Please reference CNN260417079983 when contacting LG Support at 888-542-2623 or via live chat/email here: https://www.lg.com/ca_en/support/contact-us/

Hello. Thank you for sharing your experience with your LG Washer. We understand how important it is for your laundry to come out clean and for the machine to operate consistently, and we want to take a closer look at what’s causing the issues you’ve described so we can help with your specific LG model. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cleaning performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on wash quality and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 ^James

Hello, Russell. Thank you for sharing what you’re experiencing with your LG top‑load washer. When clothes aren’t fully covered in water, soap remains on fabrics, or items come out wrinkled, it can really affect your laundry routine, and we appreciate you taking the time to describe what’s happening. You can also refer to this helpful LG guide that explains how water levels and wash performance work on impeller‑style washers: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello, Bob. Thanks for sharing your experience with your LG washer. The way you described the broken hinges, the wash results, and needing multiple cycles really helps us understand how the unit has been performing for you. Your feedback about the cleaning performance and spin results gives us important insight into what you’re seeing during daily use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer operation and support: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW ^James

Hi there — thank you for sharing your experience with the WT8400CW. We want your washer to deliver smooth, balanced cycles every time. For medium to large loads, try using the “Deep Fill” option to increase water levels and help reduce imbalance. Also, be sure to load items evenly around the tub and avoid mixing heavy and light fabrics. For step-by-step troubleshooting, visit: https://www.lg.com/us/support/help-library/-lg-front-load-washing-machine-error-code-ue-imbalance-error-is-displayed-CT10000010-20154629490038 If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. – LG Digital Care Team ^Rich

Thank you for sharing your experience, that’s certainly not the ease-of-use we aim to deliver, and we’d love to help review your settings or explore if a software update might help. Reach us through social media @LGUSSUpport, we'd love to provide one on one assistance! ^Jose

Thank you for contacting us and providing your feedback. We value the time you've taken to share your experience, and we want to ensure that you achieve optimal performance from your washer. We have noted your comments regarding the cleaning effectiveness and wash action. An agitator washer cleans clothes by moving them back and forth in a manner that simulates hand-washing. In high-efficiency top-load models, the "bottom agitator" functions as a wash plate that employs a series of rapid, short spins to circulate clothes through the water. This design aims to be gentler on your garments while still delivering a thorough clean. To enhance your cleaning, particularly for pet laundry, we suggest utilizing the Deep Wash cycle, which ensures a higher water level and improved saturation. Although your model may not have a specific soak cycle, you can often achieve a similar effect by pressing the Pause button once the water has filled, allowing the laundry to soak for an extended duration before resuming the cycle. Just be careful not to overload the machine to enable the agitators to work effectively. We are here to assist you in maximizing the use of your machine. For more detailed troubleshooting steps, please send us a direct message on social media at @LGUSSupport, including your washer's model and serial number. We are dedicated to your satisfaction and ready to help. ^ Diego

Hey there! We appreciate you sharing your experience with us about your LG top-load washer. Ensuring that you have all the tools you need so that your clothes come out clean whenever you use your washer is our top priority, and we'd be more than happy to help make that happen. You can download a digital version of the manual through this link (https://tinyurl.com/2ckm3c25), where on page 23, it talks about the different cycles available and how they're used. We'd also be happy to offer this link (https://tinyurl.com/2xk8wyov), which may help to keep your clothes clean and free of spots. Feel free to email us at lgdigitalcare@lg.sprinklrsupport with your contact info and model number if you need more help, and we'll be here for you! *Josh