My Jeep goes off road just enough to pick up nails, screws and other stray items. My previous tires were those installed by the manufacturer, were a standard highway tread tire, and my hope is that the Kevlar belt in these new Goodyears will prevent problems. If still not enough, I'll have this to fall back on.

I had these purchased tires installed a few weeks ago. i had been doing research on tires for a few months. It took Sam's about an hour to install I gave the installers a few requested instructions which they folled well. The install Package was reasonable with free tire rotation.

Terrible and frustrating (lack of) service. Bought tires 2 weeks ago but was told I had to wait 2 weeks for installation due to busy schedule. I moved everything around for this appointment and barely drove my car the 2 weeks as my tires were so bad. When I arrived at appointment I was told it had been rescheduled!! More than that, I was told it would have had to been rescheduled by me which was beyond preposterous. I am to drive to Atlanta tomorrow and thankfully I found a wonderful local tire place that is getting me tires and installing today. Sam’s didn’t even really offer an apology. Just said I could come back again in 2 weeks. I called “customer service” and wasted 15 more minutes to be told a manager would be calling me back which of course this has not happened. I find this completely unacceptable and this is by far the worse example of any “customer service “ I have experienced in a very long while. Maybe you can learn something from the folks over at Publix.

The installation service at Sam's Club in Pittsburgh Mills Mall is reliable. Tires were ordered, delivered, installed on time as promised. The communication, notifications and information was timely, clear and accurate. The installation department here builds trust and performs very well.

Took two hours, despite having arrived early for the first time slot/appointment of the day. Crew was courteous, but the trainee struggled and they ended up putting the incorrect TPMS sensor in, had to remove the wheel/tire, change it out and remount. Product is great and the techs were apologetic, but my time is precious.

We were on our way home from a long road trip vacation when we realized that the giant pothole we hit earlier had damaged two tires. The folks at Sam's fit us into an already crowded schedule and made sure we were on the road again in a few hours. They were friendly, efficient, and made sure we got the best price available. This is why we'll stay Plus members as along as Sam's is around. Five stars.

During the installation of 4 new tires one of my wheels was damaged. The machine grabbed it and broke off the stem and also scratched all around the wheel and knocked 2 chips out of the wheel. I was told that day that Sams Club would pay for a new wheel. I went to an authorized Jeep dealership and they ran the vin number to get the correct style of wheel. I ordered and paid for it the day it was ordered. After it was installed by the Jeep dealership I took the paid receipt over to Sam’s Club. They sent the report to claims. The guy in claims went to a website online and tried to get me to accept his offer from there for a knockoff wheel which cost way less than what I paid for the wheel from the Jeep dealership. The wheel he found wasn’t even a matching wheel in color I wanted a wheel that was the exact match to what was on my Jeep that was a genuine Jeep product not a knockoff. Now the guy in claims will not return my call or answer my emails asking for a return call. As of today I am out $1,309.00!

Tire was going flat and took it to Les Schwab to see uf they could put air in the tire but when they saw the tire the said no it needed to be fixed so they put the doughnut on, asked if I had a,warranty on the tires which I did. I called Sam's Club they made an appt. for me the next day gave me a brand new tire.

I can’t quite rate the installation as it didn’t happen yet. My $$ were taken at the store and I was told the tires will be there in 3-4 days. It has been 2 weeks and NO ONE called and gave me any updates. It is impossible to get anyone on the phone at the store. The person at 800 number tried to help but gave confusing pieces of information - he could not locate my order and the tires are on back order with the manufacturer. He then transferred me back to the store where automated voice told me I am 58 minutes away from being answered. So, to say that I am disappointed, is to say nothing. I am quite furious.

This installation should receive a negative number. 2.5 hours to install 4 new tires and then they were not up to standard. Rear tires had 5 pounds of less air than front tires. Drivers rear tire was not installed on rim correctly causing the air pressure monitor to read 1. Returned the next day first thing in the morning and was told I should wait 5-6 hours for repair. At 8 am they had no cars in bays. When I left at 8.30 am they still had no cars in bays being serviced. OMG buyer beware.