We bought 8 new tires for 2 vehicles 2 years ago. We went with a higher mile warranty and did the better install for the road hazard and rotation. Within a few months my husband's tire started going flat, we took it in and they said they couldn't find a leak and they would try to repair the valve stem. Today we took it to another shop after we kept refilling it for about a year, it had a nail in it, the tire was ran flat too many times and we just had to buy another new tire. The service center is never open, and what use is buying a higher milage tire when you don't get the use out of it and they are never open to do repairs. Very disappointed and frustrated. Do not use the tire center.

I got new tires on my Jeep and the guys doing the work were great. However, they incorrectly reported the mileage on my vehicle. The mileage is reported as 22,000 miles more than is actually on the car. Luckily, I got a message from carfax letting letting me know. Prior to that, I had no idea that my decision to buy tires at Sam's Club would be reported anywhere. This causes carfax to report that I don't maintain my car and then, when I go to sell it, it will look like I have Illegally interfered with the odometer. I have not. I contacted Heather at Sam's Club who basically asked me what I wanted her to to do about it. I told her that I want her to fix it. If she can't fix it, I would like for her to get someone who can fix it. She did get back to me twice - both times trying to blame the matter on me. I'm not the one that typed the wrong mileage on there and I had no idea it would be reported to Carfax. I suppose Sam's Club is fine unless you have a problem. The likelihood of having problems with Sam's Club is greater than many other places because it seems that no one cares about what he or she is doing. Then, when you have a problem, no one wants to fix it.

Installed directional tires wrong on the front of the vehicle and after 8700 miles they were already worn out on a tire with a 75,000 mile warranty. Same for fees is to do nothing about it so I can do is voice my opinion on my renewal comes up by not renewing. I know you like so many others have said they do not answer the phone so you have to go up there and wait in line just to speak to somebody and achieve nothing.

I do not live close to a Sams Club. The first available appointment is 2 weeks out which makes the flat repair feature worthless to me. I used to be able to bring the tire in and get it repaired while shopping. i'll need to pay someone else for the repair.

Save yourself time and frustration and don't order tires through them unless you have 3-4 weeks to wait to have them installed. They allow you to spend 1k on tires and you find this out after the fact. They're understaffed and don't operate during their listed hours. The manager was rude and couldn't care less of your situation. (Freehold, NJ location)

Ordered tires online and it took about 2 weeks. I had an appointment for my tires and I arrived early was one of the first ones there. They said they would call me when it was done, and I waited for 3 hours. I approached them and they said the truck has been sitting in the parking lot for a while. When I mentioned to them, why didn't no one call me, they said sorry and handed the me the keys. No sympathy, they acted like they didn't care.. Never again.

After several calls and finally, I had to ask for a supervisor to get me an appointment, this is just the start. After the appointment was set at 12 pm somehow it was rescheduled to 1 pm without any notice, at 1 pm I gave the installation tech the keys to my car to install the tires. They called me 90 minutes later stating that they can't mount my tires because they don't have the specs for my car. I found out that they were able to install my tire but somehow they had to remove it and I had to wait another 90 minutes so they can put back my old tire. A whole day wasted on a job they couldn't even finish. I picked up my tires and took it to a local tire shop which he installed them in less than 40 minutes with the same Sam's price. Do yourself a favor and take your car somewhere else unless you really enjoy shopping at sams for hours.

I bought four Goodyear Integrity tires for my 2013 Toyota Tacoma pickup. Had them installed yesterday. I was very pleased with the service initially, but the day after installation I had to return to Sam’s because the Tire Pressure Warning System lit up. The technician at Sam’s took a meter out to my truck saying that he’d reset the transmitters. Came back and said all the batteries were dead and there was nothing he could do. Apparently they did not check the tire pressure warning system when they installed the new tires, nor do they have replacement parts. Totally defeated the warning system, which was working fine before the installation of new tires. Now I’ll have to go to Toyota dealer and have Sam’s error fixed.

We came in this morning to get tires without an appointment and after ringing us up, we got a call back a few minutes later and were informed that we did not actually need to have them changed. Andrew explained what was causing the problem and that new tires would not solve it. He gave us a full refund and saved us tons. We have been going to Sam's for years and this was the best experience all do to Andrew's friendliness, helpfulness and knowledge. Truly a top tier employee.

I bought 4 tires here and had installed and paid for free road hazard and lifetime rotate and balance. I called to have rotation in June and said Tire service not available due to covid 19. Now in late August still only one Sam's club has tire service open in Columbus Ohio metro area of 2.4 million people and it is not a store that is at all convenient to me. I can not get tires rotated where I bought them. Would not buy tires at Sam's club again. They are not standing behind their warranty