Ordered 2 tires and I added $40 for the install of 2 tires, it says nothing about requiring 4, schedule the appointment and get there and then they tell me they will only install 4. Fine, if that's what you're going to do, tell me upfront and maybe don't let people order and pay for install on less than 4????

Bad experience at my Sams club . Git home tires leaked around the bead. Took to a different Sams club. They said the original club that installed didnt clean the inside of the Wheels like they are supposed to do. A piece of debris was wedged between the wheel and the tire.

The only complaint I have with tire installation is the lack of communicating from my local club or Sam's in general to inform me I could have made an appointment and not wandered around the store for 4 hours waiting on the tires to be put on. That was not an option the last time I needed tires or if it was they never told me then either. Several opportunities to tell me this: 1.When I completed my online order. 2.When they emailed me to tell me my tires had been delivered to my local Sam's and ready for pickup. 3. When I showed up at the club and told the guy my tires had came in and I wanted to have them installed. Only when I picked up my keys after a 4 hour wait did the guy mention to me that they now do appointments for installation and rotation/balance etc. and that you are usually in and out in less than an hour. That should have been the first thing I was told when they confirmed my tires were there and ready for installation. But as far as the service on rotation etc. this Sam's location has always been top notch with my previous purchases on my wife's Outback

I Order tires, associate stated they will be delivered 4-5 days. after 1 week passed I was at the club every other day to check if the tires were delivered for 3 weeks. After 3 weeks and no tires, I asked for a refund since nobody cared why the tires I ordered where never delivered

Save yourself time and frustration and don't order tires through them unless you have 3-4 weeks to wait to have them installed. They allow you to spend 1k on tires and you find this out after the fact. They're understaffed and don't operate during their listed hours. The manager was rude and couldn't care less of your situation. (Freehold, NJ location)

I purchased new tires with the premium tire installation package and the tire center refused to move the tire pressure monitoring sensors into the new tires. I have the factory Mopar TPMS on my truck which has less than 36K miles on it and are still covered under warranty, however the Sam's location told me that they would only install sensors that I purchased from them. Now there are error messages all over the dash because of their horrible service. Would never have purchased tires from them had I known.

I had to come back three times to get my tires installed. The stuff is very disrespectful to customer’s time and do not meet announced 90min installation time by many hours. The first time I came at appointed time just to find out my tires did not arrive. Then I came at rescheduled date and time, waited for two hours and had to leave ‘cause they did not even start working on my car. The third time I came at the location they asked to come another time, ‘cause they’ve got overbooked. I had to act like crazy to force them to finally install my tires. A lot of stress and ruined day plans. Very unhappy.

I bought 4 tires here and had installed and paid for free road hazard and lifetime rotate and balance. I called to have rotation in June and said Tire service not available due to covid 19. Now in late August still only one Sam's club has tire service open in Columbus Ohio metro area of 2.4 million people and it is not a store that is at all convenient to me. I can not get tires rotated where I bought them. Would not buy tires at Sam's club again. They are not standing behind their warranty

Terrible and frustrating (lack of) service. Bought tires 2 weeks ago but was told I had to wait 2 weeks for installation due to busy schedule. I moved everything around for this appointment and barely drove my car the 2 weeks as my tires were so bad. When I arrived at appointment I was told it had been rescheduled!! More than that, I was told it would have had to been rescheduled by me which was beyond preposterous. I am to drive to Atlanta tomorrow and thankfully I found a wonderful local tire place that is getting me tires and installing today. Sam’s didn’t even really offer an apology. Just said I could come back again in 2 weeks. I called “customer service” and wasted 15 more minutes to be told a manager would be calling me back which of course this has not happened. I find this completely unacceptable and this is by far the worse example of any “customer service “ I have experienced in a very long while. Maybe you can learn something from the folks over at Publix.

Somebody needs to answer some sense. After, I received the email that the tires I ordered had arrived, I went EARLY 8am next day for the installation. I was told that they only had 3 tires ( I ordered 4) and that I needed to call for an appointment. Email did not say make an appointment but my order was ready. I told the guy I live about an hour away and it was frustrating to come all the way for nothing. The guy checked again and behold 4 tires were there. I was told it would take 2 hours so I waited.... for more than 3 hours.. I had to go around the shop to see if they were working on my car after 2 hours which they were not I got my car after more than 3 hours of waiting .The manager or supervisor should be trained to make experience better for customer service.