My appointment was at 10: AM. When I arrived at the store, no one was there at the desk to wait on me. I arrived before !0: AM. I waited for at least 10 minutes before anyone came. I explained to Steve what I wanted done. I want my two new tires put on the front and my tire valve covers put back on. In the past, no one did that. I once had all four-tire valve covers. I also said that I would wait in the waiting area for my vehicle. Steve said, " My vehicle would be ready in one hour. "That meant it would be ready at 11: AM. I gave Steve an extra 1/2 hour, which would be 11:30 AM. I went to check on the progress of my car at approximately 11:45 AM. My vehicle was not ready. The attitude that I got from the guy who works in that department was rude. When I got my vehicle, it was after 1 PM, and no one came to tell me that it was ready. I made it very clear that I would wait for it in the waiting area. My dashboard camera was tampered with. The setting was changed back to 1/2021, and the time was wrong. This was discovered after I had left the parking area. No one came to the waiting area to let me know that my vehicle was ready. That was my first and last time that Steve or anyone else would be allowed to touch my vehicle. I am still not happy with the treatment that I received at the tire department. This incident took place 3/2026.

I ordered tires and windshield wipers and when I got the car back there was no windshield wipers on them and the guy that put them on said they weren't ordered and I can't order them over the phone I said what are you talking about I ordered my tires over the phone and I told him I wanted windshield wipers going to be like 10 bucks or something and then the guy that was helping me said you don't have to raise your voice I can't do anything about it and I said what are you talking about I'm not raising your voice I'm just telling you I ordered windshield wipers so very disappointed I wouldn't go back there at all because of the guy that was helping me with the windshield wipers

Means little. Can't use tire rotation as there is no comfortable place to sit. No, I will not sit under a tower of tires staring out at the shop. The bench is metal, there is nothing to look at, it stinks. Firestone has padded chairs, water, TV, and it is warm which you are not. Can't use puncture service, as you require an appointment. Think about it. I am losing air, tire is going flat, and you want an appointment. This is absurd. Need it done now, not when you decide you want to do it.

They tried, but failed multiple times. The techs were set up for failure due to not being equipped with the right tools, training and authorization. They stripped out 2 locking wheel lug tools and still didn't get it off. The techs were cordial and honestly tried to help, but didn't have the tools or training needed to be successful when trouble struck. All they could do was send me away and tell me to bring the car back when I had fixed the problem. I tried to save money by purchasing tires with with club membership, and it ended ip costing more than if I had taken it to a local shop, an hour closer to home.

Took 2 1/2 hrs to get installed - with an appointment!! Not good. Did not put spare tire back in place but left it in cargo hold.. I had to ask to have it put back in place. More time. Then they did not secure it fully & it shifts around every time I turn corners. I have to go back/ agsin. More time. Not a good experience.

Carlos at the Sam’s in Conway Arkansas is the best. He went above and beyond and helped me get exactly what I wanted in a short amount of time. Prior experience at this location had me considering going somewhere else. Thanks to Carlos they will continue to get my business

The service department sold me the wrong tires for my car. I have a Basic version, they automatically chose the Limited version for my vehicle. When I tried to get the tires installed, they informed me that they had sold me the wrong size tires and then tried to sell me tires that were $100 MORE per tire than what I had paid, and were unable or unwilling to order the specific size tires I needed.

New pirellis are the best tires I have ever owned. I had two replaced at a super low cost to me with road hazard. The two replaced were covered at 90%. The tires replaced were 21 months and 28000 miles and still rated a 9 of 11 on tread wear. They still looked brand new, other than the 3 inch cut in one side wall. I will never buy tires elsewhere again.

Thank God for Lance, he figured out what the problem was and was able to resolve it. Not sure why when you order 4 tires they are not all from the same lot. They installed 3 tores from one lot and one from another lot, causing the car to pull to one side drastically. I took in and the techs ballanced the front tires and said they were fine, I needed to get another front end alignment done somewhere else, who did the alignment didn't know what they were doing. I demanded a replacement tire but that still did not fix it, that's were Lance came in, he saved the day.

Sam's charges $20 per tire to install them but if you are a Plus Member you save half of this so my installation only cost $10 per tire. The installation package includes the initial mounting and balancing, properly torquing the lug nuts, and includes a battery check. The installation package includes roadside emergency service for the tires and free rotation and balancing. Since Sam's Clubs are nationwide I know I can get service for my tires when I travel. I recommend their installation package. My installation scheduling was very easy and my tires were installed in an hour. Very Happy and will buy tires from my Sam's Club again. Thank you.