I was told that it would be an hour to install the four tires. It took over two hours with only one worker most of the time in the shop. I observed them thru the store windows. I arrived 12 minutes before my appointment at 3 PM and left at 5:15 P M. I was very upset.

You would think a tire installation is a basic task, but Deptford, NJ Sam's automotive dept didn't even tighten on the TPMS. Two deflated tires and three times at shop and they couldn't figure it out. Went to another Sam's and problem resolved the first time.

The tire crew was phenomenal. Special shout out to... Karson (?? He had long hair) who educated me on my tire & installation options. Its not often I get knowledgeable, patient customer service. He answered all my questions without getting an attitude. He made a great tire recommendation that I have been pleased with.

Here’s a polished version of your review: Lou was great and provided superb customer service during the installation of my tire at Sam’s Club. The process was quick and easy, and I was back on the road in no time. I was so impressed with the experience that I shared it with all of my coworkers and told them how smoothly everything went. Thank you, Lou, for the excellent service!

When i started to pull off the liw tire pressure light was on. I immediately informed the technician his responded that that was normal to drive it for 20 miles at highway speeds. The next mirning the light was still on. Went back to Sam's for a technician to realize the tire only had 18 psi vs the 32 psi recommended.

They damaged my rim protector which they actually replaced. but they also changed out my rubber valves for metal valves, which I did not ask for. Now one of the valves leaks and they said that I would need to pay to get it repaired. Very unsatisfactory service. Just too many issues for me.

After purchase the set of 4 tires and wait a week the store receives it, Sams rejects to install the tires into my car due their system is not updated with the info of my SUV. neither want to view the specs into the maintenance book located in the car.

The center of the rim was not replaced. The "H" that is in the center of the tire was not put back in place after installation. The spare tire was not properly stowed in its designated place. This is not something that my husband nor I are able to do on our own. Just placing the spare tire in the back of the vehicle was not appropriate nor appreciated.

Good price on tires and installation. Spoke with dealer handling the same brand and stock tire and was told that their wholesale payment for the tires would be more than my retail purchase. Warranty, rotation and balance is great. Only problem (not Sam's fault) is government restriction on rotating, balancing and servicing tires after they are 6 years old. May be a lifetime warranty, but the law says 6 year life.

I had ordered a set of tires online and had them deliverd to the store for install. My tire and rim size isnt anything special and the rims are 20"s . An older gentleman ( Maybe David) in the automotive area didnt really seem like he wanted to help me. he was confused on my order and what my vehical was. He told me they might not be able to install them, then started to processing the order after cancelling the orginoal order. The other staff there said he gets like that sometimes. Honestly, i wasnt happy with how he treated me and I ended up not getting my tires. I ended up going to discount tire and they took very good care of me. I paid more for the tires but.. service was excellent. He told my the rim would not fit on their machine. tires are 265/50/R20. I saw an SUV in there with 20 inch rims. I asked the staff at Sams if I was coming across wrong or something. They said no. I dont really apprecate what I had to deal with and how he handled the situation. I dont feel he was being honest with me. btw your callin system is horrible. I was there and the phone was ringing off the hook and 3 people working there just looked at each other. I was not able to talk to anyone at the store initally and discuss my tire purchase.