I bought 4 new tires %26 had them installed Sept 2025. Today I took my vehicle in because my tire pressure was low only to be told that my tire had a screw in it. The screw is on the side wall so it cannot be plugged. I would have to order a new tire the warranty says that they prorate the tread on your tire. My tire still has an eight tread life left. I had to $239.99 for a new tire and $20 for insulation. They told me I only get $57 off my tire because I have used too much of the tread. The warranty is very misleading. The only reason I bought at Sam's was because of the warranty and that they are nationwide so if I was traveling and thought I had a issue with a tire I could go to a local. Sam's Club will not recommend Sam's Club to purchase tires to any of my friends and family.

We had an appointment set for 12pm just yesterday (5/28/26). They called and left my wife a voicemail (while I was en route for the appointment) and said the tires weren't in at the moment. When I arrived, the bald guy looked at me like I was crazy and said (verbatim), "YOU AINT MY 12 O' Clock....SHE IS" (pointing to the lady with a red Delta sorority jacket on). They lied to me about my appointment and put someone else (prob someone he knew) in my time slot. Mind you, I took off for lunch and had a decent drive to get this done. When I called customer service today (and waited for 15 mins), I was told by the awesome Jericho (he did GREAT) that the tires were indeed in-house YESTERDAY at 10am on the 28th (which is 2 hours prior to our appointment). Not only am I disappointed at the lack of thoroughness and attention-to-detail, but I was also talked to as if I was a child yesterday, by someone who should've known my tire were indeed there, and they should've made accommodations for me knowing they screwed up. We're loyal members and have been so for an almost a decade now. This is utterly ridiculous.

Alex, the Service advisor in the Sam's Club, Hendersonville NC store was courteous, knowledgeable, helpful. I arrived late to my new tire purchase/installation appointment due to traffic. Alex worked me in and was very understanding. We will certainly use Sam's again for any of our auto needs.

Sam's Club tire installation is a good deal . They also installed my tires in a fast manner .

The crew provided excellent service from beginning to end.

Timely service - wonderful men - great job.

Sam's done an excellent job with customer service and installation of tire.

They were installed fine but the psi varied on these new tires when I drove off

Great customer service and got me on the road quickly with four tire install

No appointment, but was quickly taken care of