This was my first time getting tires from Sam's Club and I was very happy with the entire experience. I placed my order online and then received an email once the tires arrived. Called to schedule for the next available appointment to get them installed. The lady on the phone was very nice and helpful. I was able to schedule my appointment a few days later. Arrived a few minutes early for my appointment, checked in, and then went to eat a famous hot dog combo and chocolate yogurt. By the time I was done my new tires were installed and I was ready to go. The tire technicians did a great job and were very friendly. Overall it was a great experience and I would highly recommend. ONE Improvement I would like to see from Sam's Club would be reserved parking spots for the tire center close to that side of the club. It would make it much easier for everyone ( club member and tire technicians) to find your car when dropping it off and picking it up.

Bought the tires on line, made a mistake and showed up at the FREEHOLD store, I did not have an appointment set. They looked up my info and took my car without question , did some shopping and before I could checkout my car was finished, they explained a few minor issues and what I needed to do to fix them were very professional from start to Finnish. I would highly recommend this store without question!!!!!! A+++++++

Sam's damaged my cars valve stem core and installed my tire with a cheap valve stem with no tire presure sensor my car had inside wheel. I spent $52.00 on a new valve stem and sensor part at the dealer. Took new valve stem put it on old sensor and sams installed it off the books no paperwork involved . Manager refused to pay me for the dealership part that they damaged. Manager claimed my Factory ALUMINUM valve stem core was corroded.

I was very skeptical abt the tire installation experience after reading the reviews but I had a very positive experience. I do agree that the phone almost never gets answered at the tire center. So, I had to drive to the center to check on the inventory and get tires installed. Once I was at the store things were pretty smooth. I worked with Josh at the Hilliard rome road location in Columbus. He was quick in setting me up for a battery and tire installation at 2 pm. I got to the center at 2 and was out of there by 2:50 pm. I got the pirelli p4 all seasons installed. For the first couple of rides things seem good as far as tire installation goes.

I had all 4 tires installedy, ran into issues with my valve stem/tire sensor and losing air. Spoke with Gerald, he was super helpful and got everything taken care of. I really appreciate the ease if getting it resolved and on my way. Great service center and helpful staff!!!

Today, purchased 4 new Goodyear LS-2 20" tires for GMC Sierra SLT. Is third generation tires, truck having 114k miles. These tires have lasted approx. 55k miles on the 2 previous. Was tires that were factory install with puchased new in 2015. Auto center only took 1 hour to complete install, great service and timely.

The tire price was lower than others in my area but they are unable to address any Tire Pressure Sensor Module (TPMS) issues. TPMS is a standard. Every tire had a significantly different tire pressure when I checked that evening. Ranged from 34-47 pounds - not safe, not what the label on the door says. Balancing was good. No damage.

On Sunday, 7/28/24 I had some issues using my temporary line of credit to purchase a set of new tires in store. Was assisted by Prescilla-store manager. After several attempts at tire center, she made another attempt at the customer service desk to help me purchase my tires. Unfortunately the glitch continued and the system continuously asked for my driver license ID which was already in the system. Prescilla then made a phone call to a representative to further assist with the issue. Although the issue could not be resolved, Prescilla's level of customer service was exemplary. This is the type of customer service that makes me want to continue to shop at this location. I was able to place my order online once I returned home. Tires were installed on Tuesday, 7/30/24. Very satisfied.

The crew at Memorial & Penn in OKC are efficient and professional. Whether it is a new set of tires or just a balance and rotate, they get the job done, usually exceeding expectations. I have bought 4 sets of tires for two different vehicles here over the past 3 years, and they always do a great job. If they didn't, I would have went elsewhere. They even replaced a full set of lug nuts I had brought them since the OEM Ford Chrome Lug Nuts were swelling. The provided lug nuts were replaced during a balance and rotate, free of charge with this tire installation package. Great experience, great service. Keep up the good work!

The staff and management at my store in Wake Forest are exceptional. Always very pleasant, even when it is incredibly busy. Goes out of way to get the service done when promised. Stands by reputation and warranty of both products and services without any question.