On Sunday, 7/28/24 I had some issues using my temporary line of credit to purchase a set of new tires in store. Was assisted by Prescilla-store manager. After several attempts at tire center, she made another attempt at the customer service desk to help me purchase my tires. Unfortunately the glitch continued and the system continuously asked for my driver license ID which was already in the system. Prescilla then made a phone call to a representative to further assist with the issue. Although the issue could not be resolved, Prescilla's level of customer service was exemplary. This is the type of customer service that makes me want to continue to shop at this location. I was able to place my order online once I returned home. Tires were installed on Tuesday, 7/30/24. Very satisfied.

I own a Grand Cherokee with air ride suspension and the vehicle must be set to "jack mode" to avoid damage. I told the tech that when I dropped it off. They should know that anyway!! When picking up the vehicle it was in lift mode! Totally different setting and pray I don't have issues because its very expensive to fix. The Blizzak tires are the best winter tires and I'll keep buying them. But, I'm going elsewhere next time.

Bought the tires on line, made a mistake and showed up at the FREEHOLD store, I did not have an appointment set. They looked up my info and took my car without question , did some shopping and before I could checkout my car was finished, they explained a few minor issues and what I needed to do to fix them were very professional from start to Finnish. I would highly recommend this store without question!!!!!! A+++++++

Bought 4 new tires for the truck and 4 for the car. Had a nail within a month in one tire on the truck they fixed it no charge. On the car within 2 weeks something in the road caused 2 tires same side to run flat put the tires in the trunk took the car to the club they were unable to repair the tires sidewall punctures. They warrantied the tires for me however so only had to pay 20$ a tire to replace them saved me 360$ thank goodness! They are slow but for the warranty work i won't buy tires anywhere else.

The staff and management at my store in Wake Forest are exceptional. Always very pleasant, even when it is incredibly busy. Goes out of way to get the service done when promised. Stands by reputation and warranty of both products and services without any question.

Tire pressure is too low

Fast and friendly service thank you for your effort

Great Service! Changed all 4 tires seamlessly. Had my tires order, got a call, set up an appointment, and voila , my tires were fixed and I was good to go within the hour.

Stripped lugnut on one tire and it is going to cost me 250 to replace so the "savings" I received were erased by this added expense due to negligence .

Calumet city location has terrible service, was told 2-2/12 hours and waited over 3.5 hours while other people were in and out faster than myself. No contact person to help with issue as well