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Tire Installation Package

Service department sucks

Retired

Plano, Texas

Great customer service

Best service

Great

Great job

Like it. Good value

Service

tires

I started with a slow leak in the tire that led to a new tire based on the. Word of the Tech.  The experience was horrible from start to finish.  I showed up at my appt time to be told my appt was at another time very rudely.  I returned and waited an hour to find out it was not fixable.  Another hour later I had a new tire.  When I started the truck I found the tire pressure Elbert on the dash was lit so I walked all the way back in to be given an attitude again that I needed to drive it around to get the tire monitor to reset.  Well it reset to 35 lbs, the truck calls for 39 psi so I went to WAWA up the street and filled it myself because I was tired of being treated like a 2nd class citizen.  The tire is out of balance as I found on a road trip ( no worries, I will pay extra any where else other than Sam’s club to get it right).  On top of all of this they also damaged my rim with the tire machine.  If a manager from Sam’s would like to reach out please feel free.

Horrible service, you should be ashamed

The final installation was quick and job done was awesome. However, I had an 11:00 appointment the first time and after waiting an hour and a half, there were still several cars ahead of me. I couldn't wait. I left and came back the next day where it was done in a timely manner. Why make an appointment and then have such a long wait? The customers have things to do as well.

Tire Installation

Customer reviews for Tire Installation Package

Member photos