The employees did not have the sufficient tools to remove the lug nuts on two of the wheels. I had to pickup the vehicle with two new tires and loosen the lug nuts for them, make a new appointment and return the vehicle so the other two tires could be replaced.

Installation staff was great they installed my tires quickly and were very professional. I originally called the call center. The call center ordered the wrong tires. Didn't know anything about tires, could not understand their accent, total waste of time. I will never use the call center again it was an insult to me. I will go into the store in person and deal with the tire department.

The final installation was quick and job done was awesome. However, I had an 11:00 appointment the first time and after waiting an hour and a half, there were still several cars ahead of me. I couldn't wait. I left and came back the next day where it was done in a timely manner. Why make an appointment and then have such a long wait? The customers have things to do as well.

Fantastic service by entire staff on a set of Cooper tires that all developed bubbles on them in just 7 months. Staff recognized this upon a tire rotation visit and saved me from having an accident with my family or with my handicapped wife. Outstanding service and care by the entire staff. Thank you.

No wheel alignment and the steering wheel had a shake while I drove on the freeway and the car pulled towards right. I wasn't made aware that they don't offer the service and I had to pay for the service outside. If I was told I would have just ordered and had it installed where they offered the whole package.

I was very pleased with the level of service that I received from Sam's. The pilot program, where you get to choose free concessions from the food court, made me salute this establishment even more so. Keep up the exceptional work Sam's and you will ALWAYS have a loyal customer in myself

Toyo Open Country tire was damaged - punctured sidewall. Called Sam's Club who replaced the tire. I left the tire at the store per their instructions. They had to order it and it took 10 days. I drove the car on the spare. Returned to Sam's Club and they put on the new one. However, they just put the spare tire in the back seat and did not replace it where the spare was supposed to go.

Outstanding professuonal service! The day was extremely hot with temperature reaching over 100°. My tire needed replaced due to 2 nails embedded within. The tire technician adjusted the price of the tire since I purchased road hazard. Witnin the hour, I was on the road again. No appointment necessary, they worked me in. The entire Sam's tire service has always provided exceptional service for me in Jackson, TN. Happy Customer!

I was ordered the wrong tires, had to go to discount tires and ordered correct ones. They was very attentive to my needs and was able to order them and they came back the next day abd was installed they also was able to do a wheel aginment as well. Then i had to wait two hours for a refund so i would not be using sams club for tires bad experience my appointment was at 1pm and didn't leave until 4pm.

Had to pay again for an installation package on a manufacturing defected tire with a big knot that came up on the side of a tire . My feeling were that if it was a manufacturing defect that was a saftey hazard it should have been replaced no charge . But I was given a road hazard discount and had to pay for the tire, disposal and mounting and balance and the installation package. Not a great deal if you ask me . Anywhere else would have changed this for free.