I had to pay to upgrade to another tire because the first cheap tires they sold me kept failing. They could not replace my tires I had because they no longer carried them. I was told I was getting an upgrade, but they are worse than the tires I already had. Plus, the guy said he cleaned something, so the tires fit flush and now it sounds like something rubbing and my car is loud sounding on the road when the wheels are turning. I am not happy with these tires and worry the people working there sabotaged my tires or my car. The tires are cheap but are rolling. The are not a smooth ride at all. In fact I feel every bumo in the road. Not pleased with these tires at all.

Sam's installation crew did a great job, with the exception that when I picked my car up, they didn't have any documentation for me, no warranty paperwork, nothing even showing me what tires they installed, but once I examined my vehicle, I could tell they were the correct tires. They explained to me that I could find everything on line at Sams.com. I did have my purchase document from when I ordered them, so I wasn't too worried about them supporting the product as needed.

When I picked my truck up after getting new tires installed at Canton location Sam's Club, my wheel lock was not placed back in my truck. My husband had to go in and get it. He said, it was a little strange cause the guy had it in a file cabinet. It's not like it was laying out cause it was just used. So make sure you have your wheel lock before you leave. Also my tires did not have full air pressure in them. They were all in the 20's and they hold up to 51. So we had fill them ourselves.

Had a tire that needed patched and had an 11:00 appointment. 1.5 hours later I was told that the hole was outside the tread and could not be patched. Tires were close to being worn out so I purchased a new set of 4 tires. At 2:30, the install was finally complete. I get home and find that the liquid material that they put on the tire to help it seal to the rim had not been washed off the outside of the tire. I had to do that myself. 2 weeks late my low tire pressure light comes on. I discover that the tire valve is leaking around the rubber bottom that seals it to the rim. I go back to Sams, and they put a new valve stem on. Looks like they did not give me new stems when the tires were put on. Then the clerk tries to charge me for the valve. I tell him that the tires came with that item covered. After some back and forth he agrees. This was probably the worst experience I have ever had at Sams. The location was on Big Bend Rd in Crestwood Missouri.

I purchased two Cooper tires for my 2017 Ford escape the day I went in to get them installed. I couldn't believe how fast the service was within less than 20 minutes. The two tires were taken off, changed over and balanced and reinstalled. It was amazing. It was fast and the price was extremely competitive. I did save some money.

My tires were in the club 9 days i was never called. Spent 30 minutes on national line to find out tires were there. Checking in i was asked white letters outside or in and keep best for spare. I told them white letters outside they mounted them inside. I asked for the best kept for spare they didnt do it. Was told they never saw it on the work order. What's the point of asking if they dont read the work order. Ridiculous

First appointment and attempt the tire install crew claimed all lugnuts were stuck, overtorqued, striped, and swollen. and they were not able to get them off. They recommended going to a nearby auto shop to have lugnuts removed. Instead went to mechanic, who promptly and easily removed and reinstalled the same lugnuts-no issues. Lugnuts were torqued to 100 psi-per spec. Made another appointment at Sams to install mew tires. This next appointment, explained what mechanic did. Went to wait. Soon thereafter was called, they again could not all lug nuts off, and could not install new tires. Asked to see the tire installer. When I did, they had got all but one lugnut off and said it was stuck. I explained again that the mechanic had torqued them to spec-100 psi. They insisted it would not come off. Asked them to get a tire iron. Two men used the old-fashioned tire iron to remove the lugnut. Finally they could install new tires. First appointment, where they claimed none of lugnuts would come off took 1.5 hours. Second appointment, where they still had one lugnut issue, took almost three hours. Receipt shows 45 minutes-not reality. After getting car keys and paying for tires, went to drive away and by 100 feet heard a “clunking” sound. Turned around and went back to tire dept. they were very helpful and discovered a wheel weight was hitting car-they rebalanced and relocated the faulty weights. Now no noise. Personnel were very helpful.

Took 5and1/2 hours to install because no one knew how to put on those type of tires . If you sell s tires that are different you should make sure someone is scheduled that knows what they are doing. I feel I should have my installation fee credited back to my account. Not sure if this is right but they we set at 33psi and it drops down to 29 in this cold weather.

Sam's Tire Installation Package is a great value for the price point. Only complaint would be the time it takes to do the actual install. 2-3 hours every time I have purchased new tires at this location. They get it done, but seems like an excessive amount of time. Maybe over scheduling appointments or something else with management of the shop. But otherwise, a good experience this time and great value for the package.

I am pleased with the quality of the tires we purchased. I was absolutely delighted that all four tires were balanced and installed within 40 minutes! Whew…that's gotta be a record. The purchase rom beginning to end was very smooth and the nice young man who answered all my questions was very friendly and patient with me. I appreciated his time. Oh….a definite plus! As a Sam's Plus member, I received $100 off each tire, plus an additional credit of $40 off as a plus member. Wow..I saved well over $400!!! It made my day!