These were ordered two weeks ago and we have not heard any response from Sam's. I called and got to talk to someone in India who was no help at all. I went back to the store after one week and they told me they had only received one tire at that time. Now two weeks out and I have still not received an update. The supply chain is terrible. This is not an issue with the installers, but Sam's Club in general. Terribly slow service and no communication.

This tire installation caused such a headache. First they put the wrong tires on my car and then called me to have to come in again and have the right tires put on. Then they lost one of my hubcaps and told me I’d “just have to buy another one” because they didn’t know where it went. I was not impressed and will not be going back again.

I paid for installation of my front tires & balancing was not offered. I returned a week later to have the back tires installed. Balancing was not performed during this installation nor were my tires inflated to the factory specs for my car (35). Very disappointing considering this was supposed to be included tin my purchase.

I've purchased many tires from numerous retailers since I began driving 58 years ago. Sams Club sales and service is second to none. I am very satisfied with the people in the tire department. They are helpful, sincere and honest. What more can one ask for?

Overall a good experience, but there was an issue with the tools they were using not being able to remove the lugnuts off my rims that are custom in their defense. They stated risks of breaking the lugnut or stripping the lugnut and recommend that I get them loosed or at least looked at by a mechanic. I did go to a friend and loosen and re tighten before I returned with a tool I left in the car do for them to use themselves if they struggled still but they ended up being able to remove the rims and replace the tires.

Comprehensive and a good value. Apparently, they only replace the valve stems if necessary. Mine weren't. Seems to me that at ten years, it's necessary. Free flat repairs are part of the package. Sure hope I don't have one due to aged-out valve stems.

Ordered tires online. Tires arrived at shop five days later. Called to make an installation appointment, and was told earliest appointment was 10 days off. Booked first available at 10:00 am on a Friday. Arrived five minutes early. Approximately 70 minutes later, received phone call stating technician could not remove the lug nuts. Only able to remove four lugs out of twenty (five per wheel). Only option given to me was to take car myself to another tire shop or local mechanic to have lug nuts loosened. Flabbergasted, I drove 20 minutes to my regular, local mechanic. He removed 16 lugs easily, and had to use breaker bar on four of them, but still got those four off within 30 seconds. Drove back to Sams club and told them they've all been taken off and reinstalled to factory torque. An hour and twenty minutes later, got another call that technician still could not remove four different lugs. On site manager offered no reason why they couldn't remove lugs that had just been taken off less than two hours previously. He tried himself in front of me with breaker bar, but no use. Back to my local mechanic, who then informed me those four lugs were now "stripped." Took him 15-20 minutes to get them off, then I had to wait as he ordered four replacement lug nuts and has not cost me $100 in labor. Back to Sam's Club. Now 3:15 pm. Tech had another car in bay, so I had to wait behind that vehicle. Manager was now gone for the day. Technician finally finished my car at 6:05 pm. Over 8 hours waiting around to install four tires. No apologies, no response from manager who left early. Just horrible service. Will not ever have tires installed at Sam's Club again.

During installation something happened causing the tire sensor light to light up. The next day I returned and the associate tried to repair it but was unable. He told me to take my car to the dealership for the repair. They broke it but couldn’t fix it!

Package offered is outstanding. Good luck getting service . Everything is by appointment, hours are not accommodating, call center is foreign, non English speaking and ill informed. Flat repair must be done in house to avoid voiding warranty but could leave you waiting a week.

One of the four tires were not mounted correctly and went flat at home the next day. The appointment time made was not honored until an hour after the set time. When reaching out with the flat on a new tire the day after there was nothing they could do to help. Thankfully I pumped the flat tire up with my bicycle tire pump many times to get it in to get the tire fixed. I am satisfied with the set of Goodyear tires, the service level was not what I was hoping for.