When I went to service desk no attendant was present when he returned I instructed him to install tire on right front and install that tire on spare wheel and put that tire in my cars trunk as it did not rest michelin crossclimate2 tires on the vehicle but had considerable tread remaining days after I was getting something out when I discovered it hadn't been returned to to me as per my instructions not happy some compensation would be appreciated thanks

These were ordered two weeks ago and we have not heard any response from Sam's. I called and got to talk to someone in India who was no help at all. I went back to the store after one week and they told me they had only received one tire at that time. Now two weeks out and I have still not received an update. The supply chain is terrible. This is not an issue with the installers, but Sam's Club in general. Terribly slow service and no communication.

Package offered is outstanding. Good luck getting service . Everything is by appointment, hours are not accommodating, call center is foreign, non English speaking and ill informed. Flat repair must be done in house to avoid voiding warranty but could leave you waiting a week.

The team that install the tires broke one of the tire sensor and told me that I need to get a quote for the part and that is less than 500 dollars Sam’s would pay for it. If not I would have to claim my insurance. Next day I got the quote call Sam’s and nobody knew what I was talking about so I had to go to Sam’s and explain everything in person because the employee that missed guided me wasn’t there then I was told that they would replace the sensor but they were busy and needed to make an appointment so I had to take care of day on Christmas Day at 8am. Awful experience I would never get a tires service at Sam’s again.

Our Sam’s club backs up the tires they sell. The last three sets haven’t made the mileage warranty. And Sam’s Club team members graciously credit the balance towards a new set. Somewhere between 280.00 to 480.00. Now if we could insure their long term team members get paid more than a dollar more than the new hires today after 15 years of service. Come on Sam’s Club. You can do better. Quality, dedicated employees are hard to come by. I’m there because of them.

Went to the store to get tires and set up an appointment for installation. They looked up the tires for my car and special ordered my tires. On the day of installation I showed up and gave them my car. Over an hour later they tell me that they have the wrong tires for my car and the correct tires were already in stock but $40 more per tire.

I was given a 12:00 appointment time. When I checked in I was told it would be an hour and forty five minute wait. My car wasn’t even touched for an hour and fifteen minutes. I was notified two hours later that my car was ready. There is no waiting area. I wish I would have been notified that there was a long waiting time. I could have had someone drop off my car and returned when finished. The staff was very much nice and professional.

Jose and his team were incredibly helpful when I showed up as a walk-in with a flat tire. Even though I didn't have an appointment and it was an emergency, they took care of everything quickly and got me set up with new tires. Really appreciate the fast, professional service—highly recommend!

Always happy with tire package

Fast and great friendly service.