Horrible customer service. Received a call that our warranty replacement tire (Still Charged us $100) was ready. When we arrived we were told that since we didn't have an appointment they couldn't help us. When I asked why they called and said it was ready I was told that is a call center in India and they don't have anything to do with the local club. Every bay was empty and 5 techs were sitting on tires playing on their phones. Asked if we could do our shopping and if they might have time in a couple hours, and were told to check back. An two hours later all 5 techs were still sitting playing on their phones and no cars had come or gone from the tire center. I just asked for my unmounted tire and took it to a local shop to have mounted. Took 10 minutes and I was out the door from a company that wanted my business. Considering just giving up my Sam's Club membership as the service has become progressively worse.

Technicians called me twice and told me the vehicle was ready for pick up. When I got there they showed me bolts that had been ruined with an impact driver. This was a company truck. They told me it was unsafe to drive at that point. When I told the tech I'd run up and get some lug bolts he said he was off work soon and couldn't and the guys in the shop probably couldn't get me in that day. I took the vehicle and did it myself, I can't believe they wouldn't have access to lugs and things just straight away, and second I can't believe no one discussed this when they called me to pick up the truck. Never again.

Had tires installed on a Sunday. Swaying a bit on the highway the next day. Checked air, over 100 pounds in tires. They called for 75. 3 days later, my TPMS lit up. Got out and checked, one rear tire was going down. I was within a mile of Sam's. Went in, talked to man at tire department. He said sorry, they were busy, he could get me in 3 days later! I'm getting a flat in their parking lot, on a tire they put on, under their warranty!. I called a tire store a few blocks away. Went there, seems the TPMS was broken. Apparently when installed. Cost me $112 to get it fixed. Never get tires installed at Sam's again.

Sam's Tire Finder Needs Help. My 1968 Impala shows all 15 inch tires in the Sam's tire finder, however mine came from the factory with 14 inch tires. Going to a local tire store website shows the correct tire. I was able to show this to the store personnel and they honored the installation package, however my receipt shows that I only brought the wheels in. I question whether in the future Sams will honor the road hazard and rotation that is included in the tire package. It would be nice for them to add a little more attention to detail on the tire finder. It is a great product with great prices.

The tires were installed 2 weeks ago and I still have TPMS sensors flashing. I took it back and they didn't have anyone that could help me when i was there. I hope to have it resolved soon but it'll require more trips there because unfortunately, when you call they tranfer to some call center for Sam's?

The guys in the shop did an OK job I guess. These tires were a special order and I was expecting a call, text, or email telling they were in. After two weeks, I called the store and was shuffled off to the centralized Tire and Battery switchboard where I was told they had been at the store for ten days. I had to schedule an installation appointment thru them.

Your tires shop Engineer is not responsible parson he didn’t torque my all nuts and when I was complaining that time he didn’t want to except his mistake if you want to see check your cc tv footage same day , this mistake is really huge and it’s completely related to some one life, I hope you understand seriousness about this issues

For some reason not 24 hours after the tires were installed, one blew out on the highway. It was very scary and I bought 4 new tires and had them installed so that something like that would not happen. They did put on a new tire and refund the towing fee. However, I had to sit on the side of the highway for almost two hours waiting. They also were not very friendly, but it was the end of the day both times I was there.

The tires and price were good and i can not say anything bad about the tires. But the service was not what i expected as the rims were left extremely dirty with so much grease that it took me teo days to properly clean. Also i notice a large amount of rust on the rims, something that was not there when i took my care there.

The only reason I gave 4 stars is because you no longer get new valve stems as part of the package. The excuse they give is the entire TPMS sensor has to be replace and you have to bring that in yourself so they can put it on. This needs to be clearly spelled out before hand, especially since Sam's goes around announcing that they install/repair TPMS units in their literature and TV screens.