Made an appointment for 11am to have 4 New Tires put on my car. 1) Was never told or instructed on how or where to drop off car for the installation!! 2) Once the car was dropped off, was waiting in line and observed several customers walk wanting to purchase a car battery and have it installed. 3) It appeared that the walk ins were getting taken care of, and me and another gentleman who made an appointment for service waited almost 3 hrs. 4) What’s the point of making an appointment!!!! When walk ins get taken care of FIRST!!!!! First time buyer of tires at Sam’s and service!!! Not a Good experience at ALL!!!!

Their service department is not handicap friendly. They do not have an entrance directly to the service department. To enter the department I had to park my car in the service area parking and walk a fair distance outside in the snow and ice to the store entrance. It was worse on the way out because I had to exit the store exit which was even further from the parking area. I had asked to keep my old tires but when I got to my car they weren't there so I had to go back. By the time I left I was in so much pain that I could barely stand. On the way home my car shook so bad that I thought it would fall apart. One of my tires wasn't balanced properly and they did not reset my tire sensors. Had to once again navigate their obstacle course. Horrible experience.

The installer couldn't get the last lug nut off, so I was told to take the vehicle somewhere else to get it removed and the last tire mounted. I took it to another tire company and sat down to wait for them to work me in and when they saw the tire with a bulge around the tire they told me to take it back and get a new tire to mount. I did take it back and she ordered another tire, though stated there wasn't anything wrong. I asked her why the three new tires looked no better than the 1 tire still on the vehicle.lk "Oh we don't have tire shine, they won't give that to us". I stated my incredulity at that policy if true. At that moment I was resolved it was such a poor-- terrible experience I would never buy a tire there again. I had to come back the next day when the new tire arrived to have it mounted and was given a $40.00 refund for my inconvenience. All four tires had been cleaned up but didn't look like tire shine. Grade F

I got 4 of these tires put on our 2012 Chevy Equinox LT1 suv at the start of a weekend doorbuster event our Sam's Club was having. At the directions of the associate working the cash register we managed to save $180.00 ! We purchased the Equinox in 04/17, and it had 2 new GOODYEAR ASSURANCE tires on it already(the dealership made sure we knew) ! Those 2 tires outlasted two other brands ! The first i did was look up Sam's Club tire selection, and choose the same type. These GOODYEAR ASSURANCE tires are awesome, smooth riding, great handling, and the Equinox has been getting better fuel milage too ! With the 3.0L Flex-Fuel V6 these tires really improved the performance on it !! TOTALLY GAVE 5 STARS

Installation of my four tires went very smooth and was completed in a very reasonable time frame. I only rated a 4 star because I was also having trouble with the TMPS particularly on the left front tire, I informed the tech of this and he said they were out of the sensors, installation of tires should include checking this system.

Ordered the tires from the store, was told they would contact me when they arrive. A week later I reached out to discover the tires were delivered the day after I ordered them however, no one contacted me. Unfortunately, I was on a time crunch the morning the tires were installed because of this poor customer service. The technicians moved at a snails pace to say the least.

This is the third time I have bought tires at Sam's. Prices are great, staff is nice and the tire installation has been OK. The one consistently bad thing is the tire pressure. This one was 16lbs over inflated from recommended (32). Funny but that is actually an improvement over the previous install. The tires were inflated to 56lbs! on a tire recommended at 32 lbs. If I buy more tires there I am bring a pocket full of tire gauge to hand out as gifts, lol.

These tires were just what I was looking for. they have a medium aggressive off-road capability, but a very smooth ride and not noisy. For my purpose they’re awesome. I believe the installation team is the best. They don’t beat up your wheels. They do a great job installing your tires. They do a double check on lug nut torque when they put your wheels back on.. a person could ask for nothing more

Tire install could have been better because I had a low tire light the next day. The left front tire only had 25lbs air and it should have been 33. I took it back to Sam’s and they checked it for leaks and found none. On further inspection they also found other tires low on air

Fast and efficient, excellent club. I love there is no high pressure sales tactics like "you need a 4 wheel alignment" or I found this "other broken item" and if its not fixed it could be dangerous...etc., etc. Sam's and their cousin Walmart are no hassle places to get your work done.