I am so happy that I had a warranty for my tire because I had a flat on the bridge and I freaked out being there. I called Triple A who fixed my tire and I was heading to Sam’s to get my tire fixed. They didn’t have it in stock so after paying for the tire I went home on my baby tire. Tuesday I went to Sam’s and they had ordered the wrong tire. So I went back the following Tuesday and I got my tire. Thank you Sam’s and staff for helping me with my tires

They Strip the nuts One tire only had two nut and plug very lose unable to take nut off . So they broke it so they left that way. other tire missing one nut. Just told not safe to drive. Home . I bought Four cooper tires. Takeing awhile to fix and buy parts .

Great deal on installation package price, but disappointed with the service. I set an appointment any arrived a little early I checked in told them I would be waiting . Took over 90 minutes for installation and wasn’t notified that o was completed. Saw my work on hanging with my keys so I knew it was done. Could not find a team member for help so I took my folder and left ( order was prepaid) This was on 10/31 so maybe everyone was trick or treating.

They scratched 3 of the 4 wheels so bad that the bare metal is showing on the rim. They also didn’t put the hub cap on all the way on one of the wheels, so we lost it on the road. Lastly, not that big of a deal but they replaced 2 of my custom metal valve stem caps so I had to replace those.

I paid for installation of my front tires & balancing was not offered. I returned a week later to have the back tires installed. Balancing was not performed during this installation nor were my tires inflated to the factory specs for my car (35). Very disappointing considering this was supposed to be included tin my purchase.

Service was great. I was originally told that my install would probably be around 2 1/2 hours due to them being short on manpower that day (I appreciated the upfront honesty). About 1 1/2 hours later, I received a phone call that my vehicle was ready. When i got to my vehicle, everything was clean (as I had left it) and ready to go. Also, for the cost of installation, getting free tire rotations, roadside assistance, etc, made it well worth the money.

Love the tires, but now when reversing right, there is a definite rubbing/friction sound. My husband thinks when they installed tires, they may have accidentally pushed up ball joint and it hasn't dropped yet on its own. He says they probably will not fix the issue for me as they do installation only, but I know for a fact my car was not doing this prior to purchasing tires. I do love the tires though, and will wait for hubs to take car so I am not dismissed, or we'll try to have it fixed ourselves.

Tire installation was done properly. My only complaint was that since I had to order these tires to be delivered to the store, I had to call for an appointment to get them installed after they arrived. I called my local store, but was transferred to someone in another country, probably India to make my appointment, which was in two weeks. I don't see why I couldn't have talked to someone at the store, and don't see why it should take two weeks to get the tires installed since they were already at the store.

When I ordered my tires in the store they recommended the wrong tires. Then they charged me more to get the correct tires. When my tires were installed, the installer did not reset my computer, so I had to take my trip with the low tire alert on. I had to go to a dealer in the state I traveled to, to find out how to reset my online computer.

Great deal on these tires and the Sam’s Club Tire and Auto guys were great to work with. They were very helpful in helping me order them online and called as soon as they came in and got me scheduled the very next day. They know what they’re doing at this Sam’s Club.