Disappointed that there was 4 people booked at the same time and was told there would be a 3 hour wait. It ended up taking 2 hours and 20 minutes after I complained. Tires and rims were left very dirty. I get that you need to use a lubricant to get the tires on but you could leave my rims at least as clean as when I brought them in. They were left with lube and in some cases a black rubber film.

Michelin Cross Climate 2s with Sam’s Club installation resolved a problem I was chasing for several years with a new set of Pirellis on my Honda CR-V - they weren’t cheap (Scorpion 3s) , and after no less than 5 rebalances I threw in the towel. Lucky for me, Vaughn, the local tire shop manager made sure I was taken care of. I paid the upgrade price to move on from the Pirellis and the car is like new. Zero noise. Zero vibration. All smiles from me. Where you get your tires installed matters and the Sam’s Club on Sawmill Rd in Dublin, Ohio knows what they are doing. When the tire shop manger cares and listens to feedback, great things can happen, especially when a problem is involved. I wasn’t turned away, my feedback was listened to and processed and a solution was provided - actually multiple solutions to choose from. Vaughn has my business going forward. He cares. He listens. He makes recommendations. He solved a long-standing problem and I could not be happier with the experience. Taking a never-ending frustrating experience to one that I am thrilled to talk about now says a lot. Thank you Vaughn and Sam’s Club!

While the team and price at installation store was quick and knowledgeable, was it just a coincidence that a rear wheel bearing just happened to go bad at the exact same time? For 1,000 miles, I thought the low growling was the new tires. No, they shouldn’t make noise like that. With the wheel bearing fixed, I’m good to go!

At time of purchase i also made an appointment to have tires installed (5 days ahead) yet when i showed up for installation i was told "YOU'LL HAVE TOO RESCHEDULE" to which i said NO!!! NOT TODAY I'VE WAITED LONG ENOUGH!! Installation went well but i felt like my tire purchase was not as critical & important as new customers inquires.

I bought these tires but 2 weeks later BEFORE they were installed, i decided to get a refund.. I went back to the tire area to get a refund and the technician told me without even looking up my account that I would get a refund ! He Didn't remember me and he didn't know me so I felt very uncomfortable that i was never getting a refund , so I went to the store manager , joe... Almost 2 hours later, and 3 different associates later, i finally got my refund.. That reminds me of the only other time i had to return an item and the grief i went through trying to get my refund there.. Sam's Club does have some good prices, but never never ever hope you have to return an item.They just will not want to take it back.And will do everything they can to stop you !!

Very poor installation done at Sam's Club in Niles Ohio. After installation, the tire pressure monitor light came on. Called the technician and he said 'oh yeah, our machine might not be working to reset the system'. He said take to another club to reset. I went to Boardman Ohio where they reset the system. However, the TPMS light came back on. After returning again to Niles Ohio to have them investigate further, they 'tried' to reset the TPMS but with no success. They said to take it to a dealership. I took to a local repair shop who removed the tire to find out that the sensor was replaced backwards. Very poor technical service and customer service at Sam's Club Tire in Niles Ohio

This is the first time that I purchased tires from Sams Club. I was a bit hesitant because I had always used local shops where I knew the owner. However, in this case, the tires were over $200.00 cheaper, plus it includes a tire warranty that would have been additional at my local shop. So, I took a chance. The store was ready when I showed up for my appointment and did the installation promptly. From one highway trip I took, they appear to be balanced well. The TPMS reset must have worked well; I have had no issues with the settings or getting false alerts.

Fort Myers Sams Club is so miss managed, I have concerns about the tire shop. Everything about this place is so horrible there is no leadership, this Sams is this worst’s in the country. The staff has no idea of what a well run store looks like , the store is dirty. They will never touch my vehicles because of safety concerns. The Naples store is Amazing a total opposite.

These tires are a smooth and comfortable ride. The service I received was fantastic and the hazard warranty that is included is key. About two weeks after the installation, I got a nail in the tire, too close to the edge to repair. My tire was replaced with no hassle. I am so glad I went with these tires through Sam’s Club!

The staff at the Champaign, IL Sam’s Club Auto Department is absolutely outstanding. Casper, in particular, provides some of the best customer service I’ve experienced—better than several managers I’ve interacted with. During my last (free) tire rotation, she let me know about an upcoming weekend sale where I could save on new tires and receive free installation. I waited, took her advice, and ended up getting a great deal. Excellent service all around.