Tire was not what I ordered. Wanted black wall it came in white letter, now told that size doesnt come in bk. Offered to install inside out, this is not correct, the tire is designed to go forward not in reverse. Was told when first ordered that if not happy within 30 days could return for refund or different tire. I wanted different tire, only to be told that current tire was not offered in that deal. I'm 86 yrs old , , I can't get down to clean them . Plus the installers damaged the s/s lug nuts. they would not replace them. It's not the tires its SAMS tire dept. If asked would I recommend SAMS for new tires? NO WAY not even for a bicycle. It was a good deal price wise, but the service was BAD, the rep said he has to follow policy. So I'm stuck with what was sent.

I’m not renewing my membership after the experience I had with the tire installation that never happened. After driving for an hour and a half to the appointment to get my new tires. They refused to install them because I was missing 1 of 6 lug nuts was missing from one tire. There is literally was a NAPA store was right next door. I offered to buy a lug nut there. Because my lug nut stud had rust on it they said they would not put new tires on my truck. They said I had to go to Big O tire to have the lug nut stud replaced because it had rust on it before they would put the new tires on. I asked to speak to the general manager who was not available. They sent a assistant manager who never look at the Lugnuts done just cited with the shop manager, and said I had to leave the store without any new tires. I went to Big O tires and bought new at tires there. They installed the missing lig nut for free without replacing the lug nut stud. The shop manager at SAM’S has no idea how to treat a customer! I asked to talk to the general manager to resolve the problem he said that he was going to side with the lady shop manager and they put the 4 tires back on my suburban and said that they would not install the tires until I had the lug nut fixed. I am going to join COSCO and not renew my membership at SAMS because of the situation. I I have been paying for memberships for 5 of my children and grandchildren at SAMS I’m not renewing their memberships also. From now on we will be going to COSCO and not doing business with SAMS Club. After driving for an hour and a half and being treated like I was

11 days after this purchase of new tires, came home from work to find a flat tire, the truck was parked. Changed out tire, took the flat back to Sam's club. Sam's club wanted to charge me if the tire was ruined and needed replaced. They found dirt inside the rim and it was not properly cleaned with original install. No apologies, nothing. Would rate zero stars if I could. I didn't get charged because they improperly installed the tire without prepping the rim first.

The Michelin tires are the best tires for my towing vehicle. They give me the best reliability and performance and traction of any tires. The tire package is the best offer available at any tire dealer. The Sam's Tire Center had them mounted and balanced in a very short amount of time. It is my opinion that Sam's Club is by far the best place to buy tires or anything else

Great deal on installation package price, but disappointed with the service. I set an appointment any arrived a little early I checked in told them I would be waiting . Took over 90 minutes for installation and wasn’t notified that o was completed. Saw my work on hanging with my keys so I knew it was done. Could not find a team member for help so I took my folder and left ( order was prepaid) This was on 10/31 so maybe everyone was trick or treating.

No one answered the phone when I called to schedule an appointment. No on notified me when my tires arrived. No one answered the phone when I called to check on my tires. I had to make 3 trips into the store. Not very convenient when you live 20 minutes away.

Before ordering tires, I asked how long installation would take and was told 1-2 hours. Upon my scheduled arrival time, had to wait about 10 minutes to get someone from tire department to come out. Was not greeted and was told it would be an all day affair as they get interrupted constantly. I responded I had to wait and would never have scheduled with them if this was the case. It took over 30 minutes before they even pulled the tires. I watched technician from window who struggled with removing existing tire(s) from rim. When finally done 2 1/2 hours later when I got home I notice one of my rims had huge gouge in it! Not good. I could go on about what I witnessed but won’t as it probably wouldn’t matter…

I had an appointment at 1 PM. They didn’t get to my car until 40 minutes later and I asked if they checked my air pressure of all my tires because my tire light is on and the person who installed the tire said yes he did but he did not because I had to go back to the store because my tire light was still on after I went home and then went back to the store.

We like the tires at Sams club. They have good prices on tires as well. You have to call an appointment number in the Philippines to get an appointment and the workers at the tire center never agree with the appointment time you ate given over the phone. We were told come after 1100 anytime and then the tirecenter employee told usit would be after 2pm. But we happens to return to the parking area and see our tires has been done just before 12:30. We didnt recieve a call as we hadwere told we would when the work was completed?? Good product and warranty. Customer service is definitely and issue.

I’ve bought 4 sets of Goodyear Max Life tires since 2018. Every time, I could not beat Sam’s price. For 36 years I have used the same Goodyear store for oil changes, brakes and tires. However, I’ll always purchase our tires at Sam’s, even if they stop selling Goodyear tires.