I was concerned we might need an appointment to purchase and install a set of four new tires. The nationwide Sam’s Club employee assured us we did not need an appointment and would be accommodated as a walk-in as efficiently as possible. We were lucky, as we arrived at our local Sam's Club at a time which turned out NOT to be busy.

I am not able to review the tires because I do not actually have them yet. I’m sitting in the Sam’s Club cafe waiting for installation. Ordered 2 weeks ago. Promised a call upon delivery to store. No call. Today I’m told “We don’t call anybody. We email you.” Sadly, no email either — though I have received 6 emails from Sam’s Club asking me to rate my experience. Clearly those emails got through, but absolutely no notice letting me know the tires I’ve been waiting for were delivered and sitting in the rack.

I already wrote this review 3 times. The service was horrible. I have Plus membership. Appointment was not scheduled when I arrived … they damage the tires cover plates and lost the caps for the air valves. The worst was next day when i took my car for tire alignment to another shop (Sams doesn’t do it) and check my brakes. They found out the way the installations was done strip the bolts so badly that was impossible to take them to check the brakes … they need to cut them and replace several bolts. Costing a lot extra money. The Sams savings don’t worth the expenses you will have with the damage they do to your car at the end. Bad Beyond expectations

Horrible experience at zavala sams tire shop. The guy attending wanted me to buy all bolts for my vehicle due to the bolts being swept supposedly without trying to remove bolts first. I advised him to at least try. When he tried he mentioned oh you only need 3 then. Went and bought bolts and guy mentioned the bolts I bought were gonna be hard for him to install he needed original ones. Just wasted my time horrible service. Lazy attendant.

The service I received for 4 tires was exceptional. The order took 3 days to arrive and was installed in 40 minutes while I shopped in the club. The price was $100 less than 2 other quotes. I am very happy with this service. I will be returning to get tires for my second car in a few weeks.

From beginning to end it was terrible . I have called and emailed, Sams refuses to call me back . They made me pay up front which I have never done before . When I picked up my truck the steering is completely off, my car makes noises when turning . I did not even drive off the property and immediately went back. The manager did not want to come out , she finally came out did not even lift my car back up to check and basically told me they are not mechanics. They were so rude and unhelpful. As she walks out she is looking at me and rolling her eyes . I have never in my life had such a bad experience with people who obviously don’t know how to change tires properly. I have spoken with multiple mechanics and all agree that it was caused by someone who was inexperienced . I have called sams multiple times and I get the same someone will call you in 24 hrs. It’s been 2 wks .

Terrible, Terrible, Terrible!!! I had two sets of tires replaced in the last 2 months. Now I have damaged rims on both vehicles and I will never let them touch my vehicles again. I have the before and after pics of both vehicles, horrible lack of customer care, the only care they have is total LACK of care. I asked them to please take care not to damage rims because they just damaged my other vehicles rims and this vehicle was only a year old with 23,500 miles. I may buy them from sams but will never let them touch any of my vehicles again!!!! Greatly disappointed!!

The employees at Sam’s were knowledgeable and courteous. The installation was taken in on time and completed in about 1/2 hour. They even invited me back to recheck the torque on my wheels, which I did. I also got in on a couple of specials, so the price was good also!

I purchased the tire and had to wait over a week for the tire to come in. The day I came in to have my one tire installed, it decided it was going to pour down rain. After waiting for about an hr they called me back to the service desk to tell me one of my studs was stripped and i would have to have it fixed before they would put the tire on. I asked if i could just take the tire and have it put on where they fixed the stud. Of course you can do that but the warranty that we would put on the tire will no longer be valid. I assured the technician i would have tge stud fixed inthe morning first thing then bring my car back for installation. The next day i did as i said and had the stud repaired and brought my car back to have them put on the tire. The technician told me it would be over a 2 hr wait because there were 2 people ahead of me. In my opinion nobody there that day should have been considered aheadvof me because id been dealing with this since the day before. Instead of getting agitated i decided to return the tire and take my business elsewhere. Did i really want individuals changing my tire when all the 2 individuals in front of me were having done was very minor as was mine and it was going to take them 2 hrs to complete jobs that shouldn't have taken 45 min total to complete

Very disappointed with installation process. Told it would be 1 hour and then 2 1/2 hours later I had to tell them that I needed to go. I felt hostage. Also, they lied on the receipt because they said that they reset the valve stems or TPMS. They replaced my tires with valve stems that are not TPMS compliant so there is no way they reset them and now I have warning light on all the time. I did a manual TPMS reset and it did not fix it.