Excellent customer service provided from purchase to installation. Asha goes the extra step to make sure everything is just right. The auto service technician guided me with selecting the right tire for my vehicle and budget. The technician did a great job with the tire installation. Thank you 😊

Ordered the tires from the store, was told they would contact me when they arrive. A week later I reached out to discover the tires were delivered the day after I ordered them however, no one contacted me. Unfortunately, I was on a time crunch the morning the tires were installed because of this poor customer service. The technicians moved at a snails pace to say the least.

Waited in line but clerk was helpful and i choose tires and scheduled the install. Told them when checking in we wanted used tires and would pick them up. They put them in my back seat. They damaged my car when backing out and I had to file a claim which you have to talk to store manager not the tire department if the damage exceed $500. Local store made things difficult but insurance agent we friendly, efficient and told me what i needed to do and sent me a claim number. Sent paper work in and how they respond and fix my car is still in the the processing stages.

Not sure how to write a review of a tire installation package except to say that they were very efficient and had the job done in about an hour. Sam's had a special that I took advantage of so the price was great. The only downside was the air was not equal in all four tires and I had to adjust that. The upside was that they told me my car needed an alignment so I had that done had another facility. I appreciated the information about that.

Installation was very slow, understaffed and not well trained. I was the only customer there. It still took almost 2 hours for 4 loose tires and rims and they put over 30 Oz of stick-on and Hammer weights on one rim. I had to have that rim and tire broke down and rebalanced at another shop where it only ended up holding 1 ounce to balance true.

We called a day ahead with appointment scheduled. I waited at a table at the snack bar. I was told I’d be paged but it was so loud in the store that I did not hear the first call. Then I was told they didn’t have what was needed. And that was after calling at least a day before. 1. When an appointment is made and purchase discussed along with warranty information purchased at the last purchase for a customer to be told they didn’t have the item after more than an hour, you are likely to lose a customer! 2. The loud speaker needs to be turned up and/or a sitting area needs to be provided in the auto store.

Took a week and a half to get an appointment once the tires came in. Total of 3 weeks from order date. Other retailers seem to be able to get tires quicker. Not sure why I had to wait a week and a half for install. Maybe need more people on board. Once in, the staff was friendly and professional.

Very disappointed with installation process. Told it would be 1 hour and then 2 1/2 hours later I had to tell them that I needed to go. I felt hostage. Also, they lied on the receipt because they said that they reset the valve stems or TPMS. They replaced my tires with valve stems that are not TPMS compliant so there is no way they reset them and now I have warning light on all the time. I did a manual TPMS reset and it did not fix it.

This is half or less than the competition. My clubs shop is ran by Casper. Her and her team were simply above and beyond. They were very easy to work with, extremely comcerned with doing the job with no problems, understood and abided by my quirky requests and took the utmost care when installing my new shoes. I do 99% of the work on my car because I'm picky, I can and I honestly don't trust most to touch her. I will never have a problem handing my fob over to this crew. They treated her like their own vehicle. I really appreciated them.

I've had mixed results with installation services at Sams Club. The valves and balancing were excellent on both cars. Installation was a mixed bag. On the first car, the installers ruined the cap covers on two of the lug nuts and rounded off the flats underneath. I had to take it to a mechanic shop to get them replaced and return to Sams Club to complete the install. The 2nd car was taken in on time and completed quickly.