While installing the tires the technician damaged a lug nut and could not remove it. I had to take my truck with only 3 tires installed and have the repair made to remove the damaged lug nut. It cost me $243.00. Then I return to Sam's club to have the 4th tire installed and it took 3 hrs. to get it installed. The price and quality of the tires was great!

The Tire and Battery section went above and beyond what I expected with attempts to save the damaged tire and then replaced that tire with a new one. They were very attentive and did exactly what they said they would in a timely fashion. I had no spare and was allowed by the manager to leave my car parked overnight. All, thanks to Sam's Club for getting me back on the road.

Tires were grossly under inflated when I left the building. I took truck to another dealership for oil change, they found the under inflated tires and reported it to me. Also, with installation, I ask them to check the spar tire inflation. They did not.

These tires ride great, handle great, and stop (dry) very good. I've yet to experience a need for a sudden stop on a wet surface. I was worried about possible noise but very happy to report there is none. These ride as good, if not better, than the original tires. 70,000 mile tread life; if I come close to that, I'll be a repeat customer.

This is a chaotic service. Appointments have to be made with someone who barely speaks English and is located out of state (probably out of country) and makes mistakes because they don't seem to be well trained. I made an appointment and then later the same day changed the time to a couple of hours later. The appointment clerk made a new appointment for the later time, but kept the first appointment also so when I arrived they thought I was a no-show and had put the tires away and couldn't find them. They had other Pirelli tires in the garage, but I wasn't allowed 't enter to help find the right ones and the garage people found some other Pirelli tires they thought were mine, but weren't even the right size. Anyway, it was chaotic and appointments should be made by the local store not someone who has no idea what is going on. To pay for the tires they made me walk a quarter mile around the building to enter the front even though the garage and a side door outside entered directly to the tire counter. Not customer friendly!

Some how they broke the push pins out of my front mud /rain guard. So as we was going down road it started rubbing the tire had to pull over on the highway and cut the rest of mud guard out . Was not happy about it but i guess they did the best they could .

Sam’s Club employees r always so very helpful, and knowledgeable! I needed to have all 4 tire sensors replaced, all tires rotated, one tire replaced, and battery checked. I actually went there to have them check my tire sensors for my tire light was on and the air pressures were all good, to inquire about getting a tire replacement since I just purchased all 4 about 8 months ago, wanted a to also do tire rotations and check my battery. Chris at the Keeaumoku location was a little gruff in the beginning, but softened up after explaining to him my problems. He ended up being very nice and sweet! Thanks Chris for helping me with all the things I needed to have done, u r appreciated along with the rest of the crew! I was able to accomplish all that before getting back to work from my vacay! Sam’s Club to me is very good!

The guys who installed tires were very unprofessional. Left my car in a mess digging around for tire tools instead of asking me where. I guess that's what they were looking for. Rude, put 1 used grey stem cover on the tire and the rest were the original black! I didn't speak up or take video of the mess because I feared being called a Karen! I will never use this service again or buy crappy tires that are louder than my radio!

The Guy's in the Sam's Tire Shop were extremely polite, they gave me the information I needed and completed the work quickly. Sam's is a lot better than the Walmart Muskogee, Oklahoma and a lot faster, cheaper and politer. I will return to Sam's again, extremely pleased with the Sam's Tire Department.

We called a day ahead with appointment scheduled. I waited at a table at the snack bar. I was told I’d be paged but it was so loud in the store that I did not hear the first call. Then I was told they didn’t have what was needed. And that was after calling at least a day before. 1. When an appointment is made and purchase discussed along with warranty information purchased at the last purchase for a customer to be told they didn’t have the item after more than an hour, you are likely to lose a customer! 2. The loud speaker needs to be turned up and/or a sitting area needs to be provided in the auto store.