It took 5 or 6 trips on subsequent days to the tire department, a visit to our mechanic and his tire shop, and getting the Sam’s Club manager involved to have four new tires that were installed and balanced to not go flat or set off the low tire sensors. We have purchased tired from Sam’s Clubs for both of our vehicles many times in the past but this will be our last, at least at this local Sam’s Club. This has been the most aggravating and frustrating event a person can experience after purchasing new tires from this department. The purpose of the new tires was to ensure a safe vehicle for every day use and travel. Constant issues, a flat, car driving wobbly due to being defective and unbalanced and constantly dealing with a low pressure alert, took away from our security in driving one of the safest vehicles on the road. Thankfully, we finally requested the assistance of the manager. Even afterwards, there was another issue on a brand new replacement until he spent time in the tire shop to ensure the problems were resolved.

Had a tire blow out due to car wash entry problem Drove car to SAMs on spasre and was told tire was not in stock. Was expecting a week wait for the tire but thst evening SAMs contacted me that tire was in. Tire was installed expertly the next morning. I have been buying my tires for both my cars at SAMs and have been very happt with their pricing and especially their service.

I had my vehicle damaged by the technician. I caught it before driving away. They were going to allow me to leave without acknowledging the damage made to my vehicle. The manager didn't make a report nor take pictures. He told ME to do the research for the part and have it repaired and bring him the receipt. First, I'm restoring my Dad's 2005 Cadillac STS. The control panel for the seat adjuster is no longer available! I will not be going back to that tire department to have ANY REPAIR OR PURCHASES FOR ANY CAR AGAIN! I'LL GET THE DEALERSHIP TO COME UP WITH SOMETHING! Why should the customer, who purchased $600+ in new tires, look for a part that a Sam's employee damaged? Talk about exceeding customers' expectations! Training in "ACCOUNTABILITY" would be a good start.

Don’t be late for your tire appointment. I was 20 minutes late for my 8am appointment and I was punished for that. Didn’t leave the store till 1pm with my new tires. I accepted fault for that, I purchased my tires 2 weeks earlier and wasn’t 100% sure of my appointment time. However, the technicians were polite and did a good job on the installation. I tried to call and confirm earlier that morning. Sam’s uses a call center located in another country. The phones were supposed to be turned on at 7am, they weren’t on and available till 8am. The recording says you are being transferred to the call center because of high call volume. This is not true. It was early and the store was not yet busy. This is just how business is done now with most big corporations, get used to it. If you want to talk to a tire technician go to the store in person. I’ve bought many tires and batteries from Sam’s and I’ll continue to do so. All in all my experiences have been satisfactory.

My experience with Sam’s Club for tires has always been good. Very friendly people that are willing to offer advice. I was leaning towards a different tire originally, but after talking with them decided to go with a little bit more expensive of a tire. So glad I did. Very happy.

As far as we are concerned, the Sam's Club tire installation package is one of the main reasons we have always checked Sam's Club when we need tires. The tire center associates are always professional and friendly. The tire center area is always neat, clean and welcoming.

I just purchased some new tires, including the installation package. As with previous tire purchases, the installation package was considered a necessary purchase. The cost of the package with it's benefits was certainly quite reasonable. In the past when I needed assistance with covered features, I have been very happy with the service Sam's has given.

Service guys working in the bays are GREAT. Unfortunately, they are being ABUSED BY IRATE CUSTOMERS because the guys are being NEGLECTED by upper management by NOT providing CUSTOMER SERVICE REPS at the counter. Mgmt states that it is the CUSTOMER'S responsibility to notify a door greeter OR use the SCAN CODE on the counter to notify someone to assist us, the customer. Meanwhile, WE ARE HELD HOSTAGE until "SOMEONE" is available. Our TIME is VALUABLE-- This has been a CHRONIC ISSUE at this location since we purchased the last two rounds of tires. This was STRIKE THREE.

When I went to service desk no attendant was present when he returned I instructed him to install tire on right front and install that tire on spare wheel and put that tire in my cars trunk as it did not rest michelin crossclimate2 tires on the vehicle but had considerable tread remaining days after I was getting something out when I discovered it hadn't been returned to to me as per my instructions not happy some compensation would be appreciated thanks

Fantastic installation package I can’t stop telling people to only go to Sam’s for your tires. You won’t get a better deal anywhere else. Service was professional and friendly and convenient,I shopped while I waited, they were done before me lol. The installation package comes with so many benefits you won’t find anywhere else. Warranty is in a class all of its own.