Bad experience. I had a new tire installed which they put on the back of the car. When I picked up my car, went around the block and it was pulling to the right so I drove right back and they took it into the garage. Within minutes, they had me out of there. The one man argued with me when I aksed him to reset the low pressure indicator telling me that they don't do that. He told me that I needed to buy all new tires!!!! I went home with my car pulling to the right still. Turns out, they let me leave there with ONLY 10 lbs of pressure in my tire. Horrible experience. It was the bald man that waited on me. He has a very nasty attitude.

Service/ installation was good but, I'm handi capped and had to walk length of building outside in almost 100 degree weather twice. Once to park vehicle, parking for tire service is terrible and then they said they would bring vehicle around to where I was but didn't, so I had to walk again. It was extremely hard to do!

I arrived @ 10:30 for an 11 am installation. They had an SUV on the lift and were awaiting a tow truck. 12:00 tow truck removes vehicle mine goes on the lift. The other two bays were empty and all three men began to install my tires. I was talking to Brandon for the next hour while these three men found unique ways to slow down the process. 1:27 pm I was allowed to drive off. I changed, fixed and sold tires in the early 70's to pay my way through college. These guys seemed to be trying to embarrass the manager Brandon. Sadly I had tried to do the same thing in Tulsa but could not get the tires shipped four weeks earlier.

I had to Chengeh my four tires on my nissan so i went to Sam's club in Concord and i got very good deal on my tires with good quality tires and great customer service all done in one hour totally satisfied with everything if you need tires i recommend to go to Sam's they’re great 👍

Had two tires replaced and two days after installation the sensor inside one of the tires quit working. Since the sensor was working at the time of install they would not replace the sensor. From my experience at other tire shops the valve stem and sensor is always replaced at the time of tire install. Not at Sam’s club and they do not inform the customer that this is not included at the time of purchase. The manager would not budge a bit to try and work with me and would charge me full price to replace this sensor. He even said that they will not do anymore work than what they have to. They just lost a customer.

Well. I thought I was getting the Pirelli All Season tires. That s what I wanted. They put the Pirelli All Terrain tires on. Rather bulky looking on my Lexus NX. Not sure if I’ll return them or not. Seem to ride smooth. Guys that work there are very nice. Just wish it was what I had asked for

Being a Sam's Club Member gives me access to great tire and battery service. My membership provides great cost savings, including free rotation and repair. I am always impressed by the customer service provided by the employees in the Battery and Tire Department. Actually, I am always impressed by the customer service provided by all of the employees at our Sam's Club.

Went on website and ordered tires. The tires they recommended were small. Employee’s had to put tires back on and different tires ordered. My wife took the car in for me and tires were put on. There was only one person trying to change tires and work the service desk. She had to wait longer than usual. The car came home missing 2 lug nuts and 1 security lug nut came off in the driveway when she got home. Missing lug nuts should have discussed with my wife prior to her leaving the store. 1 guy can’t do it all himself. Leads to mistakes.

The work was completed in a very timely manner. My over all experience was pleasant and done to my satisfaction. I was met with excellent customer service with friendly and realistic estimates and price and product selection. I highly recommend the Sams club automotive department.

I've purchased many tires from numerous retailers since I began driving 58 years ago. Sams Club sales and service is second to none. I am very satisfied with the people in the tire department. They are helpful, sincere and honest. What more can one ask for?