I was sold 4 tires. I had checked Friday and they were there. I went back Saturday to purchase and asked if 4 tires were still available. I was told yes. I paid for everything and left my truck so it’s there for the Sunday 2pm appointment. On Sunday morning around 11am the tire shop called saying they only had 3 tires. The explanation was someone must have bought the tires and the computer didn’t remove them from inventory. So, their computer system works in every way- picks out the tire, registers my appointment, takes my money… but can’t remove tires from inventory. Come on man. I was told 3-5 business days to get the 4th tire but it came Monday and my truck was returned to me. The staff was apologetic and I accept it, getting my truck on Monday and not having to wait until Friday is great, but this should not have happened.

Unprofessional employees changed four tires they couldn’t even put the air valves on properly. One of them was missing. Had to come back and then they gave me your old dirty one after I paid about $700 to have all four tires changed. Employees kept calling me from their Personal cell phone And hanging up instead of telling me to come pick up my car when I called back, they would hang up.

One of the tires did not balance the first time. When I took it back to rebalance I was told the tire was bad. They ordered a replacement tire. That part is now ok. I feel that should have been determined at the beginning. On another wheel the air was slowly leaking. I ask Sams to address the issue. I was told a valve stem was bent and leaking. I purchased a new stem from a parts store. Sam’s club installed the new part. That took care of the problem. The air was not leaking before the new tires were installed.

buying tires was good deal, BUT DON'T HAVE BULLHEAD CITY AZ TIRE SHOP INSTALL TIRES. THEY'RE LACKING TRAINING ON TIRE INSTALL, I HAD MULTI VALVE STEM ISSUE SINCE THEY TOUCHED MY CAR. TWO WITHIN 1 1/2 WEEK OF INSTALL OF THE TIRES AND OF THE ONES INSTALL BY THEM 3 YEARS AGO, I HAD 5 VALVE STEM ISSUES.

I ordered a tire for my truck on the app just so i can pick it up and install it my self since I didn’t install the tire with them the guy said that he have to cancel my online order and charge me againi dont know why i want to say may be so he can make the sale I guess they get commission too i dont know dont get me wrong they did a good job installing the tire

Wouldn’t put tires on, said old tires were dry rotted, didn’t want to take a chance taking lugs off, said rims were in need of repair, but the tires were on these rims and holding up fine. When to tire Discounter same day 4 tires put on with no problems? Then they didn’t reverse the charges on my credit card, had to drive up to SAMS to have the charges reversed on credit card, took them 3 times to figure out how to do it when manager was called all 3 times??? Not happy with SAMS

When we went to a different Sam’s Club, around 4:30, the guy working said he couldn’t take us in because we were too late. When we went to the one in plano, a guy named Yasin was so kind and took us in past 6, close to closing time. We are so thankful for him, he was so patient and friendly with us. He did extra of what was needed just to give his customers the best. Even when we tried to tip him he denied it. He is such a great guy and need more people like him!! Hope this review reaches him! We can’t thank him enough.

Had an appointment but the store manager gave it to another client who was able to get his car out in an hour; whereas, I was not told how long and I eventually had to wait two and a half hours. Also, after receiving my receipt the time was changed and adjusted to make it seem like I had brought my car in later and work was done in an hour.....

Horrible customer service!!! No attendant until 8:30 with an 8am appointment. No call when car was ready for pick up. No sincere apology in regards to time wasted. No number to call to reach department to confirm car ready for pick up. Absolute horrible experience!

Bought tires in store, and installed in less than an hour. So very much appreciate the folks in the Tire Center. Always get the work done in a timely fashion. Appreciate the cost savings thru the "free rotation" service which saves a lot of money these days over the life of the tires.