The Sam’s Club auto department was unable to put new tires on my truck. Apparently, the lug nuts were swollen and needed to be replaced. The technicians at my local store were unable to remove the lug nuts and replace them as prescribed because they are not a “garage“. It was quite frustrating as I had driven an hour to have the work done. I was also told that if I took the tires that I had ordered/bought for someone else to put on, I would lose any warranty from Sam’s Club. I had to made the decision to return them and go elsewhere to have new tires put on. I will say, however, the return worked out to my advantage. In normal circumstances when you return an item, the code at the bottom is scanned and the entire transaction just gets reversed. For whatever reason, Sam’s Club registers make the cashier enter in each line item. The total did not come out to be the exact amount... it was $100 over . After calling a supervisor/manager to the desk the return was performed again and they called it good. I was $14 ahead. I used it for gas money. I don’t understand why the technology works this way.

Stopped in to purchase tires. Told had to pay for and they would email me times I could schedule for installation. Was not emailed, finally called to see why. At that point was scheduled for a 1 pm appointment. Arrived on time. It was 4:30 when the 4 tires were finally installed. Was advised it might take 1-2 hours since they were behind. Not pleased! Will look elsewhere to purchase tires!

NOT SATISFIED WITH THE RIDE. EVEN ON A SMOOTH ROAD You CAN FILL EVERY BUMP. MY PRIVIOS TIRES WERE ALSO MICHELIN DEFENDERS, AND THIS NEW ONES ARE NOT WHAT I WANTED. I will say that the installation of this tire was great. The personnel there were courteous and showed their professionalism .

At 11 AM appointment to install two tires. When I got there, I was 15 minutes early and I asked the girl how long it would be and she said at least an hour and a half because they only had two people working. I ended up being there over two hours. At another place I bought tires for another car. I had four tires put on mounted balanced in one hour and two tires on another car mounted balanced in 45 minutes. This is very poor service when you have an appointment you should structure your schedule so that you get the appointments in and out Will probably be the last time I buy tires at Sam’s

So far the new tires have been great. The vehicle rides better and the service was fantastic. The guys were very honest about the condition of our old tires. I appreciate their input and will definitely recommend them to others and return in the future.

Lousy customer service I had an appointment at 10:00 AM wich they told me it was the first one but they ended up helping two cars before me I got out at 1:00 pm personal are rude specially a black African man I am not planning in renewing my membership

Had two tires replaced and two days after installation the sensor inside one of the tires quit working. Since the sensor was working at the time of install they would not replace the sensor. From my experience at other tire shops the valve stem and sensor is always replaced at the time of tire install. Not at Sam’s club and they do not inform the customer that this is not included at the time of purchase. The manager would not budge a bit to try and work with me and would charge me full price to replace this sensor. He even said that they will not do anymore work than what they have to. They just lost a customer.

Truly professional service. After my purchase, my initial visit for installation was not possible, as one of the tire locking nuts has been stripped (not at Sam's). The tech reinstalled the 3 old tires allowing me to go to the dealer down the street. they replaced all 4 locking lug nuts and Sam's was able to reschedule my installation within 24 hours. Very impressive.

I missed my original appointment. Called Sam’s Club and was directed to an outsourced answering service, rescheduled appointment for that Monday, got to my appointment on time but the outsourced company never scheduled my appointment, but the technician squeezed me in and as promised, my car was done in an hour and a half. Get rid of your outsourced company and hire someone to answer the phone and schedule appointments at the Sam’s Club facilities. I love my Sam’s Club technician.

Do not go to the auto shop in Wesley Chapel, they are the worse with customer service, and they are very inconsiderate of your time. They were suppose to turn off the tpms light with my tire change, and they reassured me that they would, that it should go off after the tire change, after nearly 3 hours, I got my car, and the light was still on, then I was told to drive it for about 50 miles and it should get off, that didn’t happen, so I went back and found out that the cause of the tpms light being on was never even checked in the first place, that it was an extra $150 for that. I will be discontinuing my membership all together