Disappointed. I purchased the tire plan for it’s benefits. I have bought 10 tires from you for my multiple cars that are vintage. Because they are vintage, I bring the rims to you for multiple reasons. Point is, it makes your job quicker and easier as no bay is tide up. No labor is used taking the rims off the car. No labor is used putting the rims back on the car. And they get done at you convenience as I leave them for the day. So, How do I get treated? I get told that in spite of the benefits to you, I do not qualify for the mount discount as all four are not done at the same time. Even when I bought four and had four done. What a mean spirited way of customer service.

The Sams Club installation package is convenient and reasonable, but I've had several issues with the installation team's work. On my two recent tire installations, the Tire Pressure Monitoring System (TPMS) caution light has illuminated after installing the tires. I don't know whether this situation is coincidental or a result of the installation team damaging the sensor in the wheel when removing and replacing the tires. I do know that the TPMS wasn't on prior to the work. On a recent tire rotation, the team over-torqued the lug nuts thus distorting the rotor. Sams Club reimbursed the cost of smoothing out the rotor. In a time with high personnel turnover, unknown training, and casual attitudes, I suspect the quality of work in the Installation Package that Sams Club provides.

Very dissatisfied. Had a new tire installed and the TPMS just happened to die at that exact time. Purchased a new TPMS and thy charged me an additional $5 to install this.. My opinion is that this is the same a a flat repair that they do for free as the tire was just purchased and installed there for their $20 road hazard/install fee..

I purchased 4 new tires and have had trouble with them feeling like my car is wobbling or sliding on ice while driving a dry road. Brought back to Sam's club they said some of the weights came off was the reason. Tried again problem still there. Sent email to Sam's club about the issue and nobody has replied. Afraid to drive the car. Very frustrated with this issue. My car never had the issue before not sure what has happened.

Waited in line but clerk was helpful and i choose tires and scheduled the install. Told them when checking in we wanted used tires and would pick them up. They put them in my back seat. They damaged my car when backing out and I had to file a claim which you have to talk to store manager not the tire department if the damage exceed $500. Local store made things difficult but insurance agent we friendly, efficient and told me what i needed to do and sent me a claim number. Sent paper work in and how they respond and fix my car is still in the the processing stages.

Ordered the tires from the store, was told they would contact me when they arrive. A week later I reached out to discover the tires were delivered the day after I ordered them however, no one contacted me. Unfortunately, I was on a time crunch the morning the tires were installed because of this poor customer service. The technicians moved at a snails pace to say the least.

Being a Sam’s Plus member the tire installation package was only $40! The technician Anthony did a super job mounting and balancing my new tires! He worked fast and even torqued the lug nuts. I would highly recommend Sam’s and more so Anthony! What a great experience!

Install was terrible. Ordered tires online. Got the email that they were in and to call to set up an appointment. Make the appointment. Show up, pay for the tires and give my phone number. They will call when completed. I was told it takes 30-45 minutes. I walked around the club for an hour and then went to see what was up. Get to the desk to be told that they can not find the tires I ordered. My car is jacked up, tires pulled just sitting there. I understand it happens but asked why they did not call me sooner so I did not walk around wasting my time. No answer. They also had no solution on what to do. My tires were pretty bald.Long story short they gave me a 20 dollar gift card and sent me on my way. I ended up getting my tires elsewhere. They are nice quiet tires.

So far the new tires have been great. The vehicle rides better and the service was fantastic. The guys were very honest about the condition of our old tires. I appreciate their input and will definitely recommend them to others and return in the future.

While installing the tires the technician damaged a lug nut and could not remove it. I had to take my truck with only 3 tires installed and have the repair made to remove the damaged lug nut. It cost me $243.00. Then I return to Sam's club to have the 4th tire installed and it took 3 hrs. to get it installed. The price and quality of the tires was great!