Tire was installed in a timely manner but, rims was dirty with black dry up dirty water spots on them. I’m guessing it’s from half washing off the new tires who knows🤷🏾‍♀️… Presentation is everything and, I didn’t like seeing my car rims looking like that after new tires were installed especially when the rims was clean when I took it in with the old tires on it. By right it should have came out looking better than it went in after all four new tires should stand out.☹️

Have purchased tires for multiple vehicles over the past 15 years, always had good service from SAMS. This time I purchased tires however they had to be ordered. Set up appointment for four days later. I was called five minutes prior to appointment time an informed the tires didn’t come in. I was going on a trip so I received a refund and purchased tires from other retailer.

At 11 AM appointment to install two tires. When I got there, I was 15 minutes early and I asked the girl how long it would be and she said at least an hour and a half because they only had two people working. I ended up being there over two hours. At another place I bought tires for another car. I had four tires put on mounted balanced in one hour and two tires on another car mounted balanced in 45 minutes. This is very poor service when you have an appointment you should structure your schedule so that you get the appointments in and out Will probably be the last time I buy tires at Sam’s

I had my vehicle damaged by the technician. I caught it before driving away. They were going to allow me to leave without acknowledging the damage made to my vehicle. The manager didn't make a report nor take pictures. He told ME to do the research for the part and have it repaired and bring him the receipt. First, I'm restoring my Dad's 2005 Cadillac STS. The control panel for the seat adjuster is no longer available! I will not be going back to that tire department to have ANY REPAIR OR PURCHASES FOR ANY CAR AGAIN! I'LL GET THE DEALERSHIP TO COME UP WITH SOMETHING! Why should the customer, who purchased $600+ in new tires, look for a part that a Sam's employee damaged? Talk about exceeding customers' expectations! Training in "ACCOUNTABILITY" would be a good start.

Terrible customer service! I went to the store and ordered the tires and they told me, they would call when the tires arrived in 3-5 day to schedule an appointment to have the tires installed. I waited a week and still no call, so I called them. They said, Oh, we have them already, I then scheduled an appointment for the tire install. I get there and then and only then, they tell me they can't install them, because I have custom wheels and they only can install tires on stock wheels. I had to take the tires to another business to get them installed. The other business was very happy to install my tires and did not give me any run around that Sam's Club installers did.

Tires were grossly under inflated when I left the building. I took truck to another dealership for oil change, they found the under inflated tires and reported it to me. Also, with installation, I ask them to check the spar tire inflation. They did not.

I ordered the tires online, after two weeks and no movement, happened to be in the store to check on the status. Their system showed that I had ordered them and then nothing. Glad we checked in at the store. The customer service guy was great, got our tire installment scheduled and went in on a Saturday. Both of the guys in the tire center were awesome to work with. Friendly, courteous and efficient. After leaving the store and getting home, I checked the tires more closely and realized they had installed the wrong tires. About that time, I got a call from the tire center saying " uh, we installed the wrong tires." Another 20 minute drive back to the store, the guys were great and aplogetic.

It took several hours the first appointment to get my tires installed. I left and immediately noticed it shaking (balancing issue) they did an entire vehicle tires and balanced them when they started balancing mine after coming back. They finished that vehicle but still took an additional 40 mins to just balnace mine..It took way more time, time from work, to many trips and phone calls as this still happened on the way home after their 2nd attempt to balance. I called and just kept getting bring it back and finally they offered a refund on balancing but i turned it down. I told him i just wanted my car right and not to shake. 4 attempts to balnace and they finally got it. There was a guy there named buddy he was really regretful and took pride in making it right so for him more stars but overall it was way too frustrating than just using the dealership my car in a 2023 it doesnt take that amount to balnace a new set of tires.

If you don't need to change the TPMS sensors, they are fine. They were kind enough to put the sensors in after I bought them. They didn't know what they were doing and told me one didn't work. The truth is they all didn't work after they scan them. I now have to go to another tire shop to have them buy the exact same sensors again. All you do push the hazard button 6 times go to the left front tire and let the air out until about 19lbs of pressure and the horn honks. Repeat on the rest of the tires.

I had 4 of these tires, and drove them to the end of their lives. I had one replaced right before I had to replace all 4. When the time came to replace all 4 I was unable to use the one that had about 1k miles on it to save money. I kept it so that if I ever got a flat I could have that one put back on and not pay the pro rated tire price. This happened recently, and Sam's club said that it would not honor the warranty on a tire they did not give me. I ended up having to buy yet another new tire (pro-rated). It seems extremely wasteful, and I don't understand why the road hazard warranty doesn't cover a tire I purchased from Sam's club. All in all it's cost me at least an extra $300 and more in headaches.