tires were not properly balanced in the first place. I took it to a body shop where a relative work and I also paid to take it to an alignment shop and both places couldn't find anything wrong with my truck and told me to look at my rims and they showed me where a bunch of weight were glued on and several were missing, so now I have to drive around for several weeks waiting on an appointment at Sam's club to get it redone basically

I spent 10 minutes picking out a nice set of tires at the Las Vegas Sam's Club. I was feeling great about it. The technician said it would be done relatively soon and he would call me when it was done. I walked around the store browsing products because I was visiting from out of state. Hour and a half later he called me to say he didn't have the right tires for my car. I can understand not having the tires in inventory. I cannot understand why he waited an hour and a half to tell me. I feel he wasted half my morning 🙄. And he wouldn't install wiper blades on my car either, he said he didn't have the right ones? All of this happened after consultation and payment was made. I would like to add that the new set of tires and blades were a surprise gift for my friends birthday. Oh well..

As far as we are concerned, the Sam's Club tire installation package is one of the main reasons we have always checked Sam's Club when we need tires. The tire center associates are always professional and friendly. The tire center area is always neat, clean and welcoming.

Throughout the process of comparing tires, deciding on the best option for me, making an appointment for installation, and tire installation, everyone was extremely friendly and helpful while delivering speedy service and useful information. I am very impressed with SAMS staff and service. Thanks to all.

Quick service, under an hour to install. Techs can't drive a manual transmission. Lost center caps to wheels or broke them, but they were 25 years old. Honestly just kinda cheap and fast service. Did my tires last year on my SUV and had all 4 tires inflated odd, 20, 32, 38, 42 psi..... the light was on in the dash and they didn't fix it until I said something. You get what you pay for with cheap costs and labor.

I was informed the day I was supposed to getting my tires that I had the wrong type of lug nuts. There was nothing wrong with the lug nuts but Sam’s prefers you to have a certain type and apparently they “can’t touch your tires if they are not the right type.” That information would have been good to know when I bought my tires 3 days prior so that I could have been prepared. Instead I have to leave the store, go buy 20 lug nuts, and then come back. It was very frustrating, but at least that gave them a 20 minute vape break from all their hard work of standing around. FYI - make sure you have the right nuts before you get there.

Had purchased tires from Sams, I got a nail deeply embedded in my front passenger side tire. A replacement tire had to be ordered. It took four days for the tire to come in. after being told there would be no prorated fees, I was informed by the female tech there were a prorated charge due. That was something I was not quite prepared to pay. The techs did great tire replacement, and customer service work regarding the tire. My biggest regret was, I found I needed major front brakes replacement work upon getting my vehicle back as I drove it home. The moment my vehicle was moved, you could hear the grinding, squealing sounds. Not once did the techs state I had any issues with my brakes, nor that I needed my brakes checked because of that loud sound coming from the front end when moving or driving this vehicle. Yet, they charged me for tire rotation. I believe safety is first and should be a major part of their service work. Therefore, tire service should include inspection for safety issues. This was not their concern in this case. Out of fear and concern for my own safety, I immediately went to Medias and ended up having major front brakes work done.

I’ve never had a scheduled appoint for a tire install take so long. Scheduled appointment was a month out then to get to my appt in the morning and being told they are running behind. Was offered to reschedule but after already waiting a month, I could not. Waited for the job to be done and it was about 3.5-4 hours! The job was done appropriately but it took forever.

You are asking me to review tires and installation on tires that were ordered a month ago and still haven’t been delivered. This has been the worst experience I’ve ever had at Sam’s . When I ordered the tires I was told they would be there in 3-5 days. I hadn’t received a call by 6/21/24 that they were delivered so I called. Customer service told me my tires were in and scheduled the installation on 6/21/24. I showed up and was told my tires were not in. They didn’t know when as they could be coming across country. I called back on 6/28/24 and spoke to the main customer service number and the store customer service after spending over an hour on the phone the tires still hadn’t been received. As of today 1 month after I ordered as was told 3-5 days, I still haven’t heard anything but now you want a review. This is ridiculous.

Today's Sam's Club experience was pretty much a nightmare. Started out at the North Little Rock location. Trying to buy some tires for my vehicle. After going there found out they didn't have what I needed. Contacted the Little Rock store location number only to be transferred somewhere in overseas to speak with someone who doesn't speak English. They told me that Sam's Club does not sell tires. So after about 20 minutes of trying to get them to understand what I was going to do, I called the club back dialed 0 and got direct to an operator that sent me to the tire department. Spoke to the gentleman over the phone and the tire department regarding a particular set of tires I wanted. He said they had them so I drove to the Little Rock location to have them installed in my vehicle. Get to the Little Rock Sam's location to find out that the tires that I wanted are indeed not for my vehicle. Decided to purchase a different set of tires of a lower quality cuz that's all they had, went to get them rung up. Paid for tires and went shopping while we were shopping, we were contacted by the tire department to tell us that those tires did not fit my vehicle either. I had to drop what we were doing. Go back to the tire department + worked on getting a refund. During the process of the refund I received a partial refund for services and a refund for tires. It took about an hour to get done. After multiple people as many as seven people it took to try to get it refunded come up to me it was time to pay out When I went to pay for the purchase, the credit card that had been charged and recharged multiple times for the wrong things could not be accepted. I had to get on the phone and contact my bank. Explain what happened only to reach another person who didn't speak English. Finally hung up. Called back. Got a hold of another person told me the problem was resolved while still standing in line. Go to scan the card. It didn't work. At this point I'm getting upset the lines are backing up because we can't get the purchase to go through and people come up to me and tell me that I have to leave that area. A few choice words we're exchanged while I once again contacted my bank to see if I could get them to lessen the fraud protection that was put on my card because it was attempted to be used so many times. Finally, after about another 30 minutes everything was cleared after talking to two more people + the transaction took place. Once again, the tires were paid for and we went shopping. We started this process at 1:00 pm and we had our tires on our car and back out the door by about 5:45 p.m.. This was by far one of the worst Sam's Club experiences I've ever had in my life. Today I also had to renew my membership in order to receive such crappy service. Once we went to go get our vehicle after we were called to pick it up, I go out to discover that they had forgotten to put all of my valve stem caps back on my wheels. So today's Sam's club's experience while shopping at the North Little Rock and Little Rock store was both a complete nightmare. I honestly do not know that I will ever renew a Sam's Club membership again after today's experience. Not only was it completely embarrassing but it was also extremely stressful!!!!!!!!!!! O Stars would have been a better choice for today s experience.