Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
LG appliances use less water & detergent
[This review was collected as part of a promotion.] I studied Consumer reports for Washer,Dryer,And Refrigerator for my new home in 55+ community. My large capacity top loading washer is amazing! It has so much room and uses less soap and water! It spins out so much water that the dryer can dry a load in just a short time!
Hi there, thank you for sharing your experience with the WT8400CW. It’s great to hear how well the large‑capacity design is working in your new home and that you’re seeing the benefits of using less water and detergent. The powerful spin speed really does help shorten overall laundry time, and it’s wonderful to know it’s making your routine more efficient. We appreciate you taking the time to share your feedback. LG Digital Care Team – Rich
Great Washer
I'm reading other reviews on this washer and I'm confused as to the complaints of the machine being "loud" or not washing clothes properly. The machine is very quiet and has left my clothes pretty clean after a wash. No complaints from my end, I've noticed that this washer does a great job.
Hey there! Thanks for the awesome review about our product. We're are pleased to know that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services. If you ever need assistance or have any feedback, please don’t hesitate to reach out.
Washer WT8400CB Review
[This review was collected as part of a promotion.] I couldn't be more pleased with my recent purchase of the LG washer WT8400CB! Since getting it on July 27, 2024, it has exceeded all my expectations. The design is sleek and modern, fitting perfectly in my laundry space. One of the standout features is the Wi-Fi connectivity. It allows me to monitor and control the machine remotely, which is incredibly convenient. I can start a load while I’m out, and the machine even notifies me when it's done. The detailed information it provides on energy consumption has also been a game-changer. I’m able to track how much energy each cycle uses, helping me make more efficient choices and save on electricity bills. The washing performance is outstanding. Clothes come out cleaner and fresher than ever, and the machine handles everything from delicate fabrics to heavy-duty loads with ease. It’s quiet, efficient, and built to last. Overall, the LG washer has made laundry day easier and more efficient. I highly recommend it to anyone in need of a reliable, high-tech washing machine!
Hi Medapeter, thank you for taking the time to share such a detailed experience with the LG WT8400CB Top Load Washer. We understand how valuable smart features can be, and it is great to hear the Wi‑Fi connectivity, remote control, and energy‑tracking tools are making your laundry routine easier and more efficient. It is also great to know the cleaning performance, quiet operation, and overall design are exceeding your expectations. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich
Love the large capacity and technology!
[This review was collected as part of a promotion.] We bought this when we decided to get rid of our old front loader. I love the large capacity. What I used to do in 2-3 loads I can do in 1 now. I also love that I can wash my king size comforter in it! I like the variety of washes from a deep wash to a quick one. I really enjoy that it has an app and will notify me when the cycle ends. I do find it is gentler on the clothes than the front loader or an agitator. However it hasn’t had any trouble getting out my 3year old or 8month olds messes. I have had to do a little pre scrub or a second wash every once in a while on the 8month olds messes but it still gets the job done.
Hi Tab, thank you for sharing such a thoughtful review of the WT8400CW. It’s great to hear how much the mega capacity has streamlined your laundry routine — going from multiple loads to just one is a huge win. Being able to wash a king‑size comforter with ease and having a wide range of wash options really adds to the convenience. The app notifications are a helpful bonus, especially on busy days. It’s also great to know the washer is gentle on clothes while still handling tough messes from little ones. A bit of pre‑treating is normal, and it sounds like the machine is still getting the job done well for your family. For further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team – Rich
No light
[This review was collected as part of a promotion.] Pros: very deep washing tub Easy to reach into No agitator Cleans clothes very well AI wash seems to be my go to option Cons: No drum light?!? Feel like engineering really missed the mark with that one. Why even have a glass top? No steam options
Poor documentation
[This review was collected as part of a promotion.] The washer seems to wash well but I have several concerns. The instructions do not tell me enough to know how to fully use the machine and the features they brag to have. I am playing with the controls to reduce the wrinkling that is happening to the clothes. We hang dry some clothes to avoid shrinkage but the amount of wrinkling going on with the clothes is tremendous and have to toy with the features to figure out how to handle this. I have no clue how to use the additional programmed washes that are in the app nor how to start the washing machine from the app or how to set a default program. Very poor documentation. the manufacturer description is great if one knew how to use it.
Hi, there. Thank you for your detailed feedback regarding your LG washer. We appreciate your comments on its washing performance and your experience with the controls. Your insights regarding the documentation are valuable to us as we strive to improve our user guides for better clarity and ease of use. If you need assistance with understanding the additional programmed washes or setting up features through the app, here is a link that contains the necessary steps that might help address your concern: https://www.lg.com/us/support/help-library/lg-thinq-how-to-use-download-cycles--20152746918577 and https://www.lg.com/us/support/help-library/lg-washer-how-to-use-the-access-the-additional-settings-on-my-lg-washer-touchpad--20153105696336. For further assistance, feel free to contact us via social media @LGUSSupport. We're committed to ensuring you get the most out of your LG appliance.
No drum lite in dryer
[This review was collected as part of a promotion.] bought matching washer/dryer July 6th washer is fine dryer has drum light that only comes on immediately after use If you want to check dryer drum at later time No Light comes on seems like a design flaw to me If i want to make sure dryer is empty before use I bring a flash light
Hey there, Alan. We truly appreciate your feedback regarding your experience with your dryer. We always take the words of our customers to heart and strive to improve our products so that your next experience using them is even better than before. If you have any additional feedback you would like to share with us, please feel free to let us know through this link: https://www.lg.com/us/support/feedback. Have a good day! *Josh
Cleans great, large capacity
[This review was collected as part of a promotion.] Love the new LG washer. Have been using it for about 2 weeks. Very large capacity, no issues washing large items like comforters and blankets. Easy to figure out the different wash cycles. Gets everything clean as expected.
Hello, Winne! We appreciate you sharing your experience with your LG Washer. It’s great hearing that the large capacity is handling comforters and blankets with ease and that the wash cycles were simple to learn. Getting everything clean just as expected is exactly what we love to hear — sounds like your LG unit is already a perfect fit in your home! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Many Options But Limited
I just purchased this washer and am very disappointed on how it works. My previous washer (which I will be fixing and re-using) is 20 years old and I have the ability to adjust the water level. I understand that the new washers have this done by the computer but there is a problem with the water level. If I select a normal wash, I am not able to remove the turbo wash option. The machine uses very little water and most of the clothing isn't even submerged in water. If you select the deep fill option it does work but it uses way too much water. I also used the bedding cycle and that uses way too much water for bedding sheets. It should be called a comforter setting instead. I also had some steam end up on my floor after a few cycles. Not exactly sure if this is normal or not. Furthermore there is also a little pool of water on the impeller after the end of the cycle dripping from the laundry detergent. While the impeller is plastic it shouldn't be there IMO. LG please give users the ability to select their OWN water level if the stupid computer can't figure it out.
Hi Niko. Your LG washer is designed to save money by being energy and water efficient. So, no need to worry about your clothes not being covered with water. The Built-in intelligence takes out the guesswork—AI technology selects optimal wash settings for you. If you see water dripping from the dispenser, ensure the trays are placed properly. Check these tips here: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361. If this persists after these troubleshooting steps, private message us on social media @LGUSSupport with your contact details . We'll be happy to continue finding a solution. ^David
Look for another model
[This review was collected as part of a promotion.] Do not buy. Custom cycles arnt really custom. They are just other presets not on machine. Also there is no option for soak. Why would that not be an option? I wished I had know that wasn’t an option or we wouldn’t have bought this machine.
Hey there Logan! We want to make sure you have all the cycles available for your LG top-load washer so you can have a great experience. This link (https://tinyurl.com/2d359efp) talks about the different cycles available for your washer. If you need additional assistance, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh


