Hi there — thank you for sharing your experience with the WT8400CW. We want your washer to deliver smooth, balanced cycles every time. For medium to large loads, try using the “Deep Fill” option to increase water levels and help reduce imbalance. Also, be sure to load items evenly around the tub and avoid mixing heavy and light fabrics. For step-by-step troubleshooting, visit: https://www.lg.com/us/support/help-library/-lg-front-load-washing-machine-error-code-ue-imbalance-error-is-displayed-CT10000010-20154629490038 If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. – LG Digital Care Team ^Rich

Hi there, Helen! We appreciate you letting us know about your LG washer experience. This LG washer does have a soak option within a cycle, which would be for heavy-duty. You can find this information on the LG washer manual: "When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design." Just click here for more info: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. Let us know if you have any other questions on social media as a DM @LGUSSupport. We're always here to help! ~Kimmy

Hello, Ligia.Thank you for sharing what happened with your LG Washer. We appreciate you letting us know that the product stopped working within a year. Your feedback helps us understand what you’ve experienced with your specific LG model, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on any specific issue you're encountering: https://www.lg.com/us/support/help-library ^James

Hi, there. Thank you for your detailed feedback regarding your LG washer. We appreciate your comments on its washing performance and your experience with the controls. Your insights regarding the documentation are valuable to us as we strive to improve our user guides for better clarity and ease of use. If you need assistance with understanding the additional programmed washes or setting up features through the app, here is a link that contains the necessary steps that might help address your concern: https://www.lg.com/us/support/help-library/lg-thinq-how-to-use-download-cycles--20152746918577 and https://www.lg.com/us/support/help-library/lg-washer-how-to-use-the-access-the-additional-settings-on-my-lg-washer-touchpad--20153105696336. For further assistance, feel free to contact us via social media @LGUSSupport. We're committed to ensuring you get the most out of your LG appliance.

Dear Customer, We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.

Hi, there. Thanks for sharing your experience with the LG Washer. We understand the importance of having a washer that’s both smart and effortless to use, and it’s great to hear how much you’re enjoying the quiet performance, AI wash, and automatic detergent dispensing. That matte black finish really does look sharp in any home. If you ever need help in the future, @LGUSSupport is always ready to assist. #LifesGood ❤️^Juvy

Hi, there. Thanks for sharing your experience with the LG Washer (WT8400CW) model. It’s great to hear how confidently it handled those bulky loads — that upgraded drum design and leveling system are built to keep cycles steady, and it’s wonderful knowing it performed exactly the way you hoped. Glad the cleaning results are hitting the mark for you. For more guidance, visit https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Juvy #LifesGood ❤️

Hi Niko. Your LG washer is designed to save money by being energy and water efficient. So, no need to worry about your clothes not being covered with water. The Built-in intelligence takes out the guesswork—AI technology selects optimal wash settings for you. If you see water dripping from the dispenser, ensure the trays are placed properly. Check these tips here: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361. If this persists after these troubleshooting steps, private message us on social media @LGUSSupport with your contact details . We'll be happy to continue finding a solution. ^David

Hey there! We're here to ensure your LG washer provides excellent performance with clear controls. We understand your washer washes well, but you're finding the control panel too dim, making cycle selection difficult. We truly want to help resolve this. Please send us a direct message @LGUSSupport with your washer's model number, serial number, and original purchase date. We look forward to helping you! ^ Diego