Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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Broke down before a year and unable to get clear answers from the VP DEPARTMENT
Hello, Ligia.Thank you for sharing what happened with your LG Washer. We appreciate you letting us know that the product stopped working within a year. Your feedback helps us understand what you’ve experienced with your specific LG model, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on any specific issue you're encountering: https://www.lg.com/us/support/help-library ^James
Poor documentation
[This review was collected as part of a promotion.] The washer seems to wash well but I have several concerns. The instructions do not tell me enough to know how to fully use the machine and the features they brag to have. I am playing with the controls to reduce the wrinkling that is happening to the clothes. We hang dry some clothes to avoid shrinkage but the amount of wrinkling going on with the clothes is tremendous and have to toy with the features to figure out how to handle this. I have no clue how to use the additional programmed washes that are in the app nor how to start the washing machine from the app or how to set a default program. Very poor documentation. the manufacturer description is great if one knew how to use it.
Hi, there. Thank you for your detailed feedback regarding your LG washer. We appreciate your comments on its washing performance and your experience with the controls. Your insights regarding the documentation are valuable to us as we strive to improve our user guides for better clarity and ease of use. If you need assistance with understanding the additional programmed washes or setting up features through the app, here is a link that contains the necessary steps that might help address your concern: https://www.lg.com/us/support/help-library/lg-thinq-how-to-use-download-cycles--20152746918577 and https://www.lg.com/us/support/help-library/lg-washer-how-to-use-the-access-the-additional-settings-on-my-lg-washer-touchpad--20153105696336. For further assistance, feel free to contact us via social media @LGUSSupport. We're committed to ensuring you get the most out of your LG appliance.
Great Washing Machine
My husband and I purchased this a month ago and I have to say that the more I use it, the more I like this washing machine! I didn't think the app would be especially beneficial, but it is as it lets me know when it's time to clean it. When cleaning towels that are especially dirty, using the Deep Clean cycle really works well. The only thing I do not like about this washing machine is that there was no all-white option - the lid is black with dark charcoal lettering so it is very hard to see. The designers should have an all-white option!!
Terrible panel design/Good washing capacity
[This review was collected as part of a promotion.] 3 star review mainly because you cannot see the power button in a room where the light is not right on top of the machine. Who ever has ever heard of this? A design flaw for sure. The panel is difficult to see in general. My other gripe is the horrible directions and does not come with quick start, easy to understand directions. I have no complaints when it comes to washing and the clothes getting clean A on that. I wanted a large capacity to wash my blankets and heavy loads. Fix the panel design.
Hey there Alane! We appreciate you sharing your experience with us about your LG top-load washer unit, and we are always looking to improve our products for future use. We'll be sure to relay your feedback to the proper teams so we can continue to work towards that goal. If you ever need help in the future, please reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh
No what I expected
[This review was collected as part of a promotion.] I was so excited to get my new LG washer delivered today. I started a load of bedding which consisted of a lightweight coverlet, one sheet and two pillowcases. The tub filled up with water which was a lot nicer than my last washer that would barely wet the clothes, so of course I sat and watched my clothes go through the cycles and to my disappointment the bedding floated at the top while the washer shifted back and forth. The bedding never changed positions as if it was actually being washed. It floated around in a circle and only changed positions in the spin cycle. This is extremely disappointing.
Hi there. Thank you for sharing your experience with us. We understand your situation with the WT8400CB washer and the issue of your bedding not being properly agitated. Your feedback is important, and we'd like to assist you further. One troubleshooting step you can try is to redistribute the load to ensure an even distribution, as an uneven load can cause items to float and not agitate properly. Also, consider using the "Bulky/Bedding" cycle for such loads, as it is designed to handle larger items like comforters and blankets more effectively. LG Washer – Troubleshooting Washing Machine Drum Not Spinning - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to resolving this issue for you. —Renzo
Wish I’d gotten a different one
Fairly disappointed and wish I’d gone with a different model. There isn’t even a delicate cycle without downloading it. You also can’t soak your clothes without unplugging the machine. It is also much louder than our previous machine despite claiming to be quiet. I’m overall pretty disappointed. I would not rebuy and really wish I had had a chance to look in person before buying. I wouldn’t have chosen this one. The one positive thing is that it is big.
Hey there! We appreciate you sharing your experience with us about your LG top-load washer. Our goal is always to ensure that you have a great experience with your washer so you can wash your laundry the way you want to. For soaking clothes, we do recommend using the heavy-duty cycle, which allows your laundry to sit in your unit without agitation so they can soak for a few minutes. We'd also be happy to provide you with this link (https://tinyurl.com/2bncpp2a), which can help with noises that may come from your washer. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be happy to help you further! *Josh
Wifi connected, AI wash, Quiet
[This review was collected as part of a promotion.] I bought this a month ago or so. Its very well made. I just use AI wash pretty much every time. Very quiet and I just need to drop the liquid detergent and forget about it as it automatically dispenses the liquid. It also looks great in the home :) matt black.
Motor Broken
Washer was perfect until I threw in a couple pillows on heavy duty and the motor made a sound so now it’s having some sort of issue with throwing power into the spin. Who do I contact for replacement or repairs since it’s still under its one year warranty? Would like this fixed as soon as possible!
Hey there! We definitely want to help you get you back to getting your laundry done. For warranty service, send us a private message on social media @LGUSSupport so we can guide you through the warranty process, help arrange for repairs with an authorized service technician, or discuss replacement options if necessary. Make sure to have your model number and proof of purchase handy when you message us. We'll be here ready to help get your washer back up and running as soon as possible! ^ Diego
NO Soak option - look for another model
[This review was collected as part of a promotion.] I just replaced by old LG washer from 2011 with this new 8400 model and as the reviewer Logan101 said - there is NO soak option! The response from the LG Digital Care Team is NOT incorrect as there are no cycles or cycle options for soak that can be downloaded for this model. I started a chat session to get support and was told to use the Heavy Duty cycle, but there is no soak option with it. I would have picked another model, spending more if necessary, to have a soak option so be aware if you need this. Shame on LG for not specifying somewhere in the description. My 2011 model has this option, why get rid of something so simple??
Hey there Reb! We truly appreciate your feedback about your experience with your LG top-load washer. Our goal is always to provide you with the tools you need so you can have a great laundry experience, and we'll be sure to share your words with the proper teams so we can continue to improve future products. If you ever need additional help with your unit, please feel free to reach out to us on social media at @LGUSSupport, and we'll be here for you! *Josh
Great Investment!
[This review was collected as part of a promotion.] I bought this washer after a couple of years of being in a new home. We simply believe this was a great investment as previously we had a refurbished washer. We love all the features and the fact it sends phone notifications to let us know when the cycle is over especially since have 2 boys we forget about switching clothes based on our busy schedule. I would definitely recommend this to family & friends!
Hi there, we understand and appreciate you taking a moment to share your experience with your LG 5.5 cu ft Mega Capacity Smart Top Load Washer with Impeller, EasyUnload & AI Sensing, model WT8400CW. It’s great to hear that upgrading from a refurbished unit has felt like such a worthwhile investment. The smart features—especially the phone notifications—can be a real game‑changer for a busy household, and it’s wonderful to know they’re helping you stay on top of laundry with two boys in the mix. Your recommendation means a lot. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️