Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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Terrible machine
Terrible machine. Nothing gets clean. Whites are grey and dark clothes have spots all over. Everything twisted Breaks every few weeks and needs constant repair Stay away from this machine. Total waste of money
Hello. Thank you for sharing your experience with your LG Washer. We understand how important it is for your laundry to come out clean and for the machine to operate consistently, and we want to take a closer look at what’s causing the issues you’ve described so we can help with your specific LG model. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cleaning performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on wash quality and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 ^James
Verified Purchase
Nice color
[This review was collected as part of a promotion.] I bought this a month ago, the clothes come up really clean. I wish it had more functions. The only thing I don’t like it that after done with the cycle there is some water left on the softer and liquid soap dispenser
Not a fan
My LG washer is just over a year old. I’ve owned and used many other brands over the years, but this is my first LG. No gentle cycle, no instruction manual, QR code under the lid to view a manual doesn’t work, hard to see the buttons, but absolutely worst of all is the brown crud that appears on my clothes after being washed. I have NEVER had this happen before. I’ve always (with every washer I’ve had) used very little liquid detergent, no fabric softener, but do use the cold cycle often. Not sure why this happens only with LG but I would not buy another LG washer nor would I recommend one. Very disappointed, can’t wait to get rid of it.
Hey there! We appreciate you sharing your experience with us about your LG top-load washer. Ensuring that you have all the tools you need so that your clothes come out clean whenever you use your washer is our top priority, and we'd be more than happy to help make that happen. You can download a digital version of the manual through this link (https://tinyurl.com/2ckm3c25), where on page 23, it talks about the different cycles available and how they're used. We'd also be happy to offer this link (https://tinyurl.com/2xk8wyov), which may help to keep your clothes clean and free of spots. Feel free to email us at lgdigitalcare@lg.sprinklrsupport with your contact info and model number if you need more help, and we'll be here for you! *Josh
Frustating
The machines capacity is almost too big...I could bathe in it if there were not an impeller. I am not complaining about that...it's more of an observation. I am disappointed that there is not a soak feature as that is important to me. I do not like the load sensing as there have been many times that not enough water used and the detergent did not rinse off of the load. It is hard to figure out when I can/should use the deep fill option. The App was time consuming to set up and didn't really offer any more load features. I miss older machines that were easier to used and had features I used/needed vs useless tech that doesn't add value.
Hello. Thank you for sharing your thoughts about your LG Washer. We appreciate your detailed feedback on the washer’s capacity, the absence of a soak feature, the load sensing and deep fill options, as well as your experience with the app setup. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these wash cycle and feature usability issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
Good for now
Running well Cleans well Quiet , spin cycle is the loudest but still quieter than our old machine . Features are nice and easy to navigate . Because of companies making adhawk changes to use of product I suggest do not give machine access to your internet for updates and such. You may be forced into pay for use and or loose your right to sue .You may be forced into arbitration on any dispute . All this will and may occur during a future update . Read up on this new trend .
Thank you for sharing your feedback and insights. We’re glad to hear that your LG washer is running well, cleaning effectively, and is quieter than your previous machine. It’s great to know you find the features easy to navigate. We also appreciate your concerns about internet connectivity and software updates. At LG, we’re committed to transparency and respecting our customers’ rights. Your input is valuable, and we’ll certainly take it into consideration as we continue to improve our products and services. If you ever need assistance or have questions, please don’t hesitate to reach out.
Verified Purchase
Super washer; clearer feature instructions, please
This is a great washer! I'm still learning about its features! I like that the water level is adjusted to the size of the load. I set up my phone with the app and it's great to have a notification when the load has finished, and that the app keeps track of the number and types of loads for machine cleaning. I do find that some of the features (e.g. ‘deep fill') are not clearly explained in the machine manual. I do end up googling questions and reading information from other users. Clearer instructions about each feature/icon would be most helpful!
Hi! Thank you for your wonderful feedback! We’re glad to hear you’re enjoying the smart features like water level adjustment and app notifications. We appreciate your note about the need for clearer instructions on features like ‘deep fill’—your suggestion will be shared with our product team to help improve future manuals. Should you have any questions or need assistance, please don’t hesitate to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!
LG washer
AI wash doesn't work! Leaves the clothes feeling soapy and have to rewash on regular cycle.
Hello there, thank you for taking the time to share your feedback with us. We understand how important it is to achieve clean, fresh laundry on every cycle and how vital it is that your LG 5.5 cu. ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, model WT8400CW, meets all your laundry needs seamlessly. We want to ensure you have helpful guidance to ensure your washer performs at its best. To help ensure the AI Wash cycle functions smoothly and detergent rinses out completely, please try these steps: ⦁ Use High-Efficiency (HE) liquid detergent and measure carefully, as using too much detergent can leave residual soap on garments. ⦁ Ensure clothes are loaded evenly around the impeller without overloading so the AI sensors can accurately detect fabric weight and water needs. ⦁ Consider selecting an Extra Rinse option or using a warmer water setting to help thoroughly rinse away excess suds on larger loads. To learn more about how the AI Wash cycle senses fabrics and optimizes performance, you can view our detailed support article here: https://www.lg.com/us/support/help-library/lg-washing-machine-i-would-like-to-learn-about-the-ai-wash-cycle--20154856214848 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. -Rich
Not so great
The drain broke in half caused a lot of leakage on a brand new floor had a warranty BUT THE CO HAS NOT PAID
Hi, Linda. We appreciate you sharing your review regarding your LG Top Load Washer WT8400CB. We recognize your experience with the drain hose issue and the leakage onto your flooring. To help address washing machine leaks, verify that the drain hose is fully connected without cracks and properly secured in the standpipe, and ensure the load is balanced to prevent excessive vibration during the spin cycle. You can find additional helpful steps for identifying and preventing leaks on our support page at https://www.lg.com/us/support/help-library/lg-top-load-washer-leaking--1435251372507?srsltid=AfmBOorupfPEjNY-7ADPdLSKKYJkcIA6w7imfhmBRGvNPa3H2XEm4pgx. We want to help ensure your laundry area functions properly and safely for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Love the capacity and very satisfied with them.
I bought the LG for the large capacity. The only thing i do not like is i cannot see where the on off and start “icons” are on the glass screen.
Thank you so much for sharing your feedback! We’re thrilled to hear that you love the large capacity of your top load washer—it's one of the best features! We totally get how important it is to easily locate the on/off and start icons, and we’ll pass that feedback along to our team for future improvements. We’re always working to make your experience even better. Thanks again for choosing LG, and if you ever have any questions or need assistance, we’re here for you! 💙 ^Anthony
Don't waste good money!
Washing a small load may be okay but, medium to large loads frequently become imbalanced with super limited water input...worst machine I've ever purchased. Try at your own risk! THE LG I HAD BEFORE WAS MUCH BETTER!
Hi there — thank you for sharing your experience with the WT8400CW. We want your washer to deliver smooth, balanced cycles every time. For medium to large loads, try using the “Deep Fill” option to increase water levels and help reduce imbalance. Also, be sure to load items evenly around the tub and avoid mixing heavy and light fabrics. For step-by-step troubleshooting, visit: https://www.lg.com/us/support/help-library/-lg-front-load-washing-machine-error-code-ue-imbalance-error-is-displayed-CT10000010-20154629490038 If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. – LG Digital Care Team ^Rich