Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forVerified Purchase
Amazing washer
This washer is amazing. Washed all my king blankets no problems. I wash using deep fill all the time. Quiet!!! I hate front loads. Love this top load.
What an awesome review—thank you for sharing! We absolutely love hearing how well your washer is handling those large king-size blankets with ease. The Deep Fill feature combined with the quiet performance really does make laundry day feel so much more effortless and enjoyable. It’s especially great to hear that your top load washer has been such a perfect fit for your preferences. There’s nothing better than finding an appliance that truly works the way you want it to! Thank you again for choosing LG and for taking the time to share your experience. We’re thrilled your washer is making such a positive difference in your home! If you ever need assistance, you can reach us at 1-888-542-2623 or via live chat or email here: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Barn boss
I bought this washer for my horse barn. It has a large capacity for washing horse blankets. So far it has been doing a great job. Sometimes we have to use extra rinse with extra dirty blankets but they come out nice.
We’re glad to hear it’s handling your horse blankets so well and that the large capacity is meeting your needs. Using the Extra Rinse option for heavily soiled items is a great way to ensure everything comes out fresh and clean. It’s wonderful to know it’s doing a great job for you so far! If you ever have questions or need assistance, our LG Canada support team is happy to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. You can also connect with us here: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com
Verified Purchase
Recent Washer purchase
I have used it twice and so far it's working great. Still a lot to learn and I like that it's a large capacity but it doesn't seem like it due to it's size overall.
Thank you for the positive feedback! We are thrilled to hear your WT8400CW is working great so far. It’s wonderful that you’re enjoying the large capacity and sleek design that fits so much into a standard footprint. As you continue to learn all the features, feel free to explore the LG ThinQ App for helpful tips and cycle notifications. If you ever have any questions, our LG Support Team is always here to help. Happy washing!
Verified Purchase
Happy Customer
QUIET operation and excellent lint trap. Happy with our purchase
It’s truly a pleasure to hear that your new washer has been such a positive addition to your home. Quiet, dependable performance can make all the difference in day to day routines, and we’re delighted to know that the operation has exceeded your expectations. We’re also thrilled that the lint trap has impressed you—sometimes it’s the thoughtful details that make an appliance even more enjoyable to use. There’s something especially rewarding about knowing a new appliance fits effortlessly into everyday life, and we couldn’t be happier to hear that you’re pleased with your purchase. Reviews like yours brighten our day and remind us why we’re passionate about creating products designed with convenience and performance in mind. We sincerely appreciate your time and support, and thank you for choosing LG. If you ever need assistance, our LG Care team is always happy to help at 1-888-542-2623 or via chat at https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
New Washer WT8400CW from LG
Our first LG have been Maytag for the last 35 years. Went with Consumer Report recommendation. Very quiet. It would be great if there was a breakdown of what spin, soil cycles to choose for the different types of loads. Our previous washer had a selection for delicate , I guess we are left to determine how we set it up by selecting the spin and soil from low to high. Otherwise we have put through 6 washes so far and all is great.
Hey Jim and Lois! Thanks so much for the review and for giving LG a try after sticking with Maytag for 35 years! We appreciate you trusting the Consumer Reports recommendation and are happy to hear that after six washes, "all is great." We love hearing that the WT8400CW is "very quiet." We also really value your feedback regarding the wash cycles. It’s a great point that moving from specific presets (like a dedicated 'delicate' button) to the low-to-high scale for spin and soil settings can feel like a guessing game at first. We totally get that! To help you nail those settings, we suggest checking out the detailed cycle guide and recommendations in your LG WT8400CW Owner's Manual. It provides a breakdown to help you match the right soil level and spin speed for different fabric types, like using "Low" spin and "Light" soil for your delicates. We appreciate your business. If you still have questions after checking the manual or need any assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thanks again for choosing LG Electronics!
Verified Purchase
Good for now
Running well Cleans well Quiet , spin cycle is the loudest but still quieter than our old machine . Features are nice and easy to navigate . Because of companies making adhawk changes to use of product I suggest do not give machine access to your internet for updates and such. You may be forced into pay for use and or loose your right to sue .You may be forced into arbitration on any dispute . All this will and may occur during a future update . Read up on this new trend .
Thank you for sharing your feedback and insights. We’re glad to hear that your LG washer is running well, cleaning effectively, and is quieter than your previous machine. It’s great to know you find the features easy to navigate. We also appreciate your concerns about internet connectivity and software updates. At LG, we’re committed to transparency and respecting our customers’ rights. Your input is valuable, and we’ll certainly take it into consideration as we continue to improve our products and services. If you ever need assistance or have questions, please don’t hesitate to reach out.
Verified Purchase
Super washer; clearer feature instructions, please
This is a great washer! I’m still learning about its features! I like that the water level is adjusted to the size of the load. I set up my phone with the app and it’s great to have a notification when the load has finished, and that the app keeps track of the number and types of loads for machine cleaning. I do find that some of the features (e.g. ‘deep fill’) are not clearly explained in the machine manual. I do end up googling questions and reading information from other users. Clearer instructions about each feature/icon would be most helpful!
Hi! Thank you for your wonderful feedback! We’re glad to hear you’re enjoying the smart features like water level adjustment and app notifications. We appreciate your note about the need for clearer instructions on features like ‘deep fill’—your suggestion will be shared with our product team to help improve future manuals. Should you have any questions or need assistance, please don’t hesitate to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!
Verified Purchase
Avoid buying this machine
I have been using this washer for 2 months now and I am very disappointed. The detergent dispensing tray on this top load washer is very poorly designed. The detergent does not fully rinse from the tray and once a wash cycle is done, the leftover residue that’s sitting in the tray and along the dispenser chute continue to drip onto the finished load. So unless the clothes are removed instantly after the cycle is done, you will return to your machine to fine a large puddle of detergent sitting on top of your freshly rinsed clothes forcing you to run another rinse & drain cycle. This is a definite flaw in the dispenser design as my machine is perfectly level, excellent water pressure, and I use a detergent with a very thin viscosity. So no excuses there.
I am truly sorry for the frustration this dispenser issue has caused you over the past two months. I completely understand how disappointing it is to find detergent dripping onto your freshly cleaned clothes, especially when you have already ensured the machine is level and your water pressure is excellent. This is certainly not the seamless experience we want for you. To help address the residue buildup, we recommend cleaning the dispenser drawer weekly to ensure the siphon valves are completely clear. For further assistance please contact our customer hotline no. 1-888-542-2623.
An unwashing machine
Since day 1 this machine has not cleaned well. We're always having to rewash clothes because some don't get rinsed well, some end up with a strong smell, and some simply don't get wet at all. We're using far more water and still don't have very clean clothes. Both times with help chat have taken hours and only gone through the same basic steps you find with a search online with zero results. The last time kept insisting I clean the machine to remove build up. We've had the machine for 3 months and it's never done the job. We're running cleaning tabs through the clean tub cycle and following the instructions for loads. Still mostly a waste of time and resources. Higher water bill, higher electricity bill, fewer wearable clothes and usable materials.
Hi there! Thank you for sharing your experience with your LG washer. We understand how challenging it can feel when your machine hasn’t been cleaning effectively from the very beginning, especially after multiple attempts to troubleshoot and follow recommended care steps. We appreciate you taking the time to explain what’s been happening with rinsing, odor, and inconsistent wash performance. If you'd like to explore helpful washer care and troubleshooting resources, you can visit our Support page here: https://www.lg.com/us/support/help-library For further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and support you directly. -Junel
Horrible product - can cause serious injury
This washer can cause serious harm! The top base and lid easily creates deep cracks. We have had our washer for under two years. The top base and lid have developed multiple cracks - some are deep cracks and can cause serious harm if you are not careful loading items. The cracks have caused the lid to start slamming shut. Pieces of the machine have ended up in the drum of the washer.
Hi, Amanda. We appreciate you sharing your experience with your LG WT8400CW Washer, and we want you to have a unit that feels safe and reliable in daily use. Cracking on the top cover or lid can sometimes develop if the washer isn’t fully level or if the lid is closing with added pressure during cycles, and checking that the machine is balanced on all four feet can help reduce stress on the top assembly. Inspecting the hinge area for any obstruction and ensuring the lid is opening and closing smoothly can also help prevent further wear. While there isn’t a specific support article tied to this issue, we’d like to review your case more closely and help determine the best next steps. Please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. LG Digital Care ^James