Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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Quiet, no agitation
Not very satisfied. Quiet as a mouse and that's great, but the agitation for cleaning is awful. Look through the top and you will see clothes moving hardly at all. I should have gotten a washer with a center agitator or better, a front load. Very poor cleaning ability.
Hi there, thank you for taking a moment to share your experience with your 5.5 cu. ft. Mega Capacity Smart Top Load Washer model WT8400CB. We understand you mentioned the wash action feeling too gentle and the clothes not moving as much as expected, and we appreciate you letting us know how this affects your cleaning results. Your washer’s TurboWash3D Technology and AI Wash cycles are designed to deliver a powerful yet quiet clean, and many customers enjoy the smooth performance of this model. A helpful step that can improve agitation is choosing cycles that increase water movement: • Select Deep Wash or Heavy Duty for stronger motion • Use TurboWash™ to boost cleaning action • Keep loads balanced and avoid overfilling to help the impeller move clothes effectively For more guidance, here’s the manual for your model, which includes helpful information on wash performance and cycle selection: WT8400CB Owner’s Manual https://www.lg.com/us/support/product/lg-WT8400CB.AEBETUS?tab=1 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich
Terrible with heavy loads
Not satisfied. The tub does not adjust the load during this cycle when washing towels or heavy loads. It drains and fills itself with water over and over until caught. I have to manually adjust the load and monitor. This machine is only a few weeks old. BEWARE
Hello, Carol. We appreciate you taking the time to share your review regarding your LG WT8400CB Washing Machine. We recognize your experience with cycle balancing and repeated fill cycles during heavy loads. To help ensure smooth operation during washing, distribute heavy items like towels evenly around the tub, avoid washing a single heavy item alone to prevent out-of-balance conditions, and verify that the washing machine is completely level on a firm floor. You can also view helpful guidance on operating washer cycles and settings at https://www.youtube.com/watch?v=HVvUM3NNPtA. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Dialing Through Menu for Each Wash is Awful
The changes made to this LG Washer (WT8600BE) from the older model are useless. The machine is slanted so those with limited countertop space can't use the top to fold clothes because they fall right onto the floor. You have to dial a knob & scroll through many menu items prior to starting every load. You either put your entire bottle of liquid detergent in the large receptacle or dump single-serve amounts into the tub itself & your clothes sit right on top of the detergent. The design is very sparse, & looks cheap.
Hello, Melanie. We appreciate you taking the time to share your review regarding your LG WT8400CB Washer. We recognize your experience with the machine slope, control dial navigation, detergent dispenser options, and overall design layout. To help support optimal washer performance, verify that the unit is properly leveled from front to back and side to side using a bubble level, ensuring the leveling feet are firmly adjusted against the floor to maintain stability. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
HATE IT EVERY WASH - Regret buying it
I loved my last LG washer but couldn't fix it, so I considered no other brands. I regret that. I hate this machine! The black glass lid is very difficult to see through. Nothing will stay on the lid because it's slanted. I can't sort or fold clothes, put my laundry basket or anything else on it. Shortening the front doesn't mean the lid couldn't be level. NO SOAK, rinse temp, or functional spin only options. NO delicates, towels or other common cycles. They have to be downloaded; but, only 1 at a time. Turbowash can't be turned off in some cycles & it cuts cycle time to close to or less than a simple rinse & spin cycle. How can it properly wash clothes at that speed? To get close to a true regular cycle I have to add an extra rinse, but that changes the cycle to a deep wash (whatever that means) which is different than a deep fill. Options (like extra rinse) can change the cycle &/or reset default cycle settings (such hot water wash); so, I must remember to double check & remake my changes to temp, spin speed & soil level. Obviously, no typical adult consumers (25+, 50+ years old, women, men, mothers, dads, people who sort their clothes before washing them, etc) tested prototypes before putting it on the market. I do like that the app tells me when a load is done. There's no satisfaction guarantee. I wish LG would take this back and refund my total purchase amount, not replace the washer. I TRULY HATE IT.
Hello. We appreciate you taking the time to share your feedback for your LG WT8400CW Washer. We recognize your experience with the lid design and navigating cycle selections and options for your laundry routines. To help ensure your desired settings stay active during a wash, please make sure to adjust your temperature, spin speed, and soil level preferences after selecting your wash cycle and extra options before pressing Start. We want to help ensure your laundry setup operates smoothly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James
Verified Purchase
Recent Washer purchase
I have used it twice and so far it's working great. Still a lot to learn and I like that it's a large capacity but it doesn't seem like it due to it's size overall.
Thank you for the positive feedback! We are thrilled to hear your WT8400CW is working great so far. It’s wonderful that you’re enjoying the large capacity and sleek design that fits so much into a standard footprint. As you continue to learn all the features, feel free to explore the LG ThinQ App for helpful tips and cycle notifications. If you ever have any questions, our LG Support Team is always here to help. Happy washing!
no soak setting found
Machine is large and works well for most loads. (wt8400cw lg washer) HOWEVER, would benefit from a soak (pre-soak) cycle for stinky gym stuff. The washer shows a down-loadable cycle, but there is not one I could find for this machine.
Hi, George. Thank you for sharing your experience and rating regarding your LG WT8400CW Washer. We are glad to hear that the washer is performing well for your larger loads, and we appreciate your feedback regarding cycle options for specialized items. As a brief troubleshooting step, you can customize your wash cycle by selecting the Stain Care or Extra Rinse features, or connect your washer to the ThinQ app to explore available downloadable cycles. Please refer to https://www.lg.com/us/support/help-library/top-load-washer-thinq-features-and-settings--20152467499719?srsltid=AfmBOor-fAA1p1btupx5zkWyatQ4Mo5v6eBr1MT5MKo5Un_le9jbDeVD to explore various cycles and options for your unit. We want to ensure you get the absolute most out of your appliance features. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
no soak cycle, ! And slanted top so things slide
Beautiful machine, quiet , cleans my clothes fine, interactive app. The problem is there is no soak cycle. Who makes a washer without a soak cycle ? When I pause the machine to let it soak it drains,. There should be a warning. Also the top is not flat, it is slanted. Who makes a washer that you can't put things on like your empty basket, or folded clothes that you take out of the dryer. So much money, so much hype and I think it was designed by someone who never did laundry.
Hi. We appreciate you sharing your rating and feedback regarding your LG Top Load Washer WT8400CB. We recognize your experience regarding the soak feature operation and the top lid design. To utilize a soaking option on your unit, select the Soak modifier on the control panel before starting your cycle rather than manually pausing the machine mid-wash. You can view step-by-step instructions on setting up a soak cycle on our official support page at https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-soak-i-would-like-to-know-how-to-select-soak--20154629827712?srsltid=AfmBOopaTRGbyEz12xXa9KSvS8cUE7DblItAC_gJCAHJt49a-MAK3e4S. We want to help ensure your laundry area operates smoothly and conveniently for your home routine. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Would not recommend
We've had this washer/gas dryer for just under a year. I wish I would have repaired my 15 year old Bosch dryer instead of buying LG. Washer is ok but the dryer is the worst. It literally takes 3 hours to dry a load of 6 towels. Buyers remorse immediately.
Hey there, we understand you shared your experience after using the LG WT8400CB Top Load Washer, and we appreciate you taking the time to leave a review. It’s great to hear that the washer has been working well for you, and we value the trust you’ve placed in LG products over the years. Since you mentioned that your gas dryer is taking longer than expected to dry towels, a couple of quick checks can often help improve performance: • Make sure the lint filter is fully clean before each cycle • Confirm the exhaust vent is clear and not restricted, as airflow has a big impact on dry time If the dryer still takes longer than you expect, this LG support guide offers helpful steps: • https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
Scrud!!!!!!
I would be very careful if you buy this machine to make sure that you run the clean cycle regularly and wash something often in hot water. My husband and I learned the hard way. After just a couple years of using the proper amount and kind of detergent and cleaning periodically (maybe every 60 days), the washer is emitting tons of dreadful black flakes we have been working on this for days (trying all sort of remedies) we think we finally have it under control. The design of the impeller is terrible and traps the gunk at a place that is difficult to get to. Until this happened it worked great, was quiet and quick. We learned our lesson as habitual cold water wash people.
Hi, Juliet. We appreciate you sharing your thoughts and experience regarding your WT8400CW washing machine. We recognize your experience with residue buildup and flakes appearing during your laundry cycles. To help maintain a completely fresh interior, we recommend running the Tub Clean cycle with a specialized washing machine cleaner once a month, leaving the lid open between washes to allow proper drying, and periodically incorporating warm or hot water cycles to help dissolve any remaining detergent or fabric softener residue. For more guidance on optimizing your machine's cleanliness, please visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790?srsltid=AfmBOorsiGY8opxad3Oq8g-QFuCH_IXSFY93VhwjJxdW472zYgbQ8FdM. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Very poor spin cycle
I chose this specific washer because I have a very high laundry load and needed the large capacity drum. It does NOT handle a large load, smaller than the front loader I replaced. It will NOT spin out a load, goes into error mode with almost every load. Have to reset to manual spin. This is also causing my drying time to increase. Very disappointed!
Hi Tami, we understand you took a moment to share your experience with your LG WT8400CW 5.5 cu. ft. Mega Capacity Smart Top Load Washer, and we appreciate you letting us know. This washer is designed for high‑volume laundry needs with its large drum, TurboWash3D performance, and AI sensing that adjusts each cycle for strong cleaning results. Since you mentioned the washer is not completing the spin cycle, here are a few quick steps that can help: ⦁ Make sure the load is evenly distributed, especially with towels or bedding ⦁ Break very heavy loads into two balanced loads ⦁ Check that the washer is level on all four feet ⦁ Confirm the cycle is set to a high spin speed when needed For more guidance, this LG support article covers the most common reasons a washer may not spin: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich