Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
Failed in less than 30 days
Bought washer on 11-March-2026. Failed on 8-April-2026. Call center couldn’t help much and have to get a service tech out. Through the troubleshooting, we discover the LG installer reversed the hot and cold water. Washer just gets stuck on filling the machine even when trying to run a spin only cycle.
Hi. Thank you for sharing what happened with your LG Washer. We appreciate the clear details about the LG unit failing shortly after installation and that the hot and cold water lines were reversed. We understand how important it is for the washer to fill and operate correctly, especially when a spin‑only cycle is getting stuck due to the incorrect water connection. To allow us to properly investigate the details of your specific product model and to see how we can assist with your filling‑and‑cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
Love it, it's huge
Love it! It's huge which is amazing, only downfall is that I'm 5'3" and 8 months pregnant and it's very hard to reach the bottom lol I may get a stool.
Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!
Clean and quiet with soap dispenser issue
The washer works well and quiet. They only drawback, is the detergent (liquid) does not dispense all of the detergent. After every load, there is residual detergent and water left in the dispenser.
Hi! We appreciate you sharing your experience with your LG Washer. It’s great hearing that it’s working well for you and running quietly in your home. Your note about residual liquid detergent in the dispenser is truly helpful feedback and will be shared with the team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James
Too many reasons to avoid...
I have two major complaints about this washer. #1. The lid. Yes, the lid that opens and closes on the top of the unit. Whomever thought it was a good idea to put this at an angle is a moron. It may look appealing in a show room but its unbelievably impractical in the home. You'll instinctively try and put things on top of your washer and they will stay there just long enough for you to walk away. Then, whatever you put there will topple off. The glass lid is also super easily scratched and appears dirty often - even with frequent cleaning. #2. The features (in general). You cant change the default water temp to cold. You cant disable to auto lock feature that stays on after the wash cycle is complete. And the integration with the app (which you'll want for "delicate", "small load", and other washing options) requires you to enable the washer to start based on the app's directive. Turbo wash (another default) is super effective for washing rugs, for example, but will easily ruin clothes items and will make brand new Bombas socks pill. The positives: the capacity is huge (great for bedding), its affordable, and you can change the dig when the cycle finishes to sound like a Beethoven song....if you ever wish to annoy your spouse a little ;) Would NOT purchase again.
Hello, Bruce. Thank you for sharing your experience with your LG Washer. The way you laid out your thoughts on the lid design, the feature limitations, and how certain cycle defaults affect your laundry routine gives a very clear picture of what you’ve been dealing with, and your detailed breakdown is genuinely helpful for us to review. Your notes on the positives—especially the capacity and the customizable chime—add great context as well. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this usability‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer features and troubleshooting: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC ^James
Horrible all around
Worst washer I have ever owned and the dryer that goes with it is just as bad. This washer has RUINED at least 10 items of clothing. There is no way to fix or recover these items. They came out of the load looking tie dyed. I tried switching detergents, using only clear products and that didn't work. I cannot wash anything that is new and/or white without it getting destroyed. I have had this unit barely over a year. I will never purchase LG again and I'm counting down the days until I can afford to dump this and buy a new one.
Hello, Moni. Thank you for sharing what’s been happening with your LG washer and dryer. We appreciate the clear explanation of how the LG units have been affecting your clothing, the steps you’ve already taken to troubleshoot, and how long you’ve been dealing with this. Your detailed account really helps outline what you’re experiencing day‑to‑day with the washer. To allow us to properly investigate the details of your specific product model and to see how we can assist with your laundry‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer troubleshooting and care: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-clothes-get-caught-between-the-tub-and-the-casing-around-it-clothes-came-out-of-the-tub--20154629491887 ^James
Shredded my towels after 1 wash
This washing machine shredded my towels after 1 wash. I used a download cycle, full load, extra rinse and medium spin. I am not impressed. I had a 20 year old whirlpool and this never happened.
Hi there! We’re sorry to hear about your experience with your WT8400CW, especially the issue with your towels—that’s not the outcome we want for our customers. We understand your disappointment given your previous washer performed well for many years. Thank you for sharing this with us. We will have this reviewed further to better understand the concern and help prevent similar issues moving forward. Please reference CNN260417079983 when contacting LG Support at 888-542-2623 or via live chat/email here: https://www.lg.com/ca_en/support/contact-us/
Terrible machine
Terrible machine. Nothing gets clean. Whites are grey and dark clothes have spots all over. Everything twisted Breaks every few weeks and needs constant repair Stay away from this machine. Total waste of money
Hello. Thank you for sharing your experience with your LG Washer. We understand how important it is for your laundry to come out clean and for the machine to operate consistently, and we want to take a closer look at what’s causing the issues you’ve described so we can help with your specific LG model. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cleaning performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on wash quality and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 ^James
Frustating
The machines capacity is almost too big...I could bathe in it if there were not an impeller. I am not complaining about that...it's more of an observation. I am disappointed that there is not a soak feature as that is important to me. I do not like the load sensing as there have been many times that not enough water used and the detergent did not rinse off of the load. It is hard to figure out when I can/should use the deep fill option. The App was time consuming to set up and didn't really offer any more load features. I miss older machines that were easier to used and had features I used/needed vs useless tech that doesn't add value.
Hello. Thank you for sharing your thoughts about your LG Washer. We appreciate your detailed feedback on the washer’s capacity, the absence of a soak feature, the load sensing and deep fill options, as well as your experience with the app setup. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these wash cycle and feature usability issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Not a fan
My LG washer is just over a year old. I’ve owned and used many other brands over the years, but this is my first LG. No gentle cycle, no instruction manual, QR code under the lid to view a manual doesn’t work, hard to see the buttons, but absolutely worst of all is the brown crud that appears on my clothes after being washed. I have NEVER had this happen before. I’ve always (with every washer I’ve had) used very little liquid detergent, no fabric softener, but do use the cold cycle often. Not sure why this happens only with LG but I would not buy another LG washer nor would I recommend one. Very disappointed, can’t wait to get rid of it.
Hey there! We appreciate you sharing your experience with us about your LG top-load washer. Ensuring that you have all the tools you need so that your clothes come out clean whenever you use your washer is our top priority, and we'd be more than happy to help make that happen. You can download a digital version of the manual through this link (https://tinyurl.com/2ckm3c25), where on page 23, it talks about the different cycles available and how they're used. We'd also be happy to offer this link (https://tinyurl.com/2xk8wyov), which may help to keep your clothes clean and free of spots. Feel free to email us at lgdigitalcare@lg.sprinklrsupport with your contact info and model number if you need more help, and we'll be here for you! *Josh
Disappointed in cleaning ability!
I am having a difficult time getting laundry clean in my new LG top load washer without agitator! The water does not cover the load and I have to run a rinse and spin to get the soap off! My clothes come out very wrinkled too.
Hello, Russell. Thank you for sharing what you’re experiencing with your LG top‑load washer. When clothes aren’t fully covered in water, soap remains on fabrics, or items come out wrinkled, it can really affect your laundry routine, and we appreciate you taking the time to describe what’s happening. You can also refer to this helpful LG guide that explains how water levels and wash performance work on impeller‑style washers: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James