Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forGood but how do you put it to spin only???? I push the spin only but it fills up with water again why???? I just need it to spin only!
Hello, Cecilia. We understand your inquiry and feedback regarding your LG WT8400CW washer filling with water when you want a spin-only cycle. To activate the Spin Only feature without adding water, ensure the unit is powered on, then press and hold the Spin button for approximately three seconds without selecting a wash cycle first. This programs the washer to drain and spin out excess moisture directly. If the unit continues to add water, it may be executing an automatic load-balancing sequence to redistribute uneven laundry. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
PIECE OF GARBAGE
Garbage! Both top door hinges broke off within 15 months. Leaves clothes dirty and soaking wet. Have to run multiple cycles to remove dirt fom clothes. DO NOT PURCHASE!
Hello, Bob. Thanks for sharing your experience with your LG washer. The way you described the broken hinges, the wash results, and needing multiple cycles really helps us understand how the unit has been performing for you. Your feedback about the cleaning performance and spin results gives us important insight into what you’re seeing during daily use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer operation and support: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW ^James
Disappointed in cleaning ability!
I am having a difficult time getting laundry clean in my new LG top load washer without agitator! The water does not cover the load and I have to run a rinse and spin to get the soap off! My clothes come out very wrinkled too.
Hello, Russell. Thank you for sharing what you’re experiencing with your LG top‑load washer. When clothes aren’t fully covered in water, soap remains on fabrics, or items come out wrinkled, it can really affect your laundry routine, and we appreciate you taking the time to describe what’s happening. You can also refer to this helpful LG guide that explains how water levels and wash performance work on impeller‑style washers: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
I am not very happy with this machine.
I have been very disappointed with the over all performance of this washer. The bottom agitator doesn't not move the clothes enough to get them very clean. I did not realize that the machine would not have a soak cycle which I use quite often for pet laundry. Also, this machine does not handle pet fur, or any kind of lint very well. I wish I could have my old "stupid" washing machine back.
Thank you for contacting us and providing your feedback. We value the time you've taken to share your experience, and we want to ensure that you achieve optimal performance from your washer. We have noted your comments regarding the cleaning effectiveness and wash action. An agitator washer cleans clothes by moving them back and forth in a manner that simulates hand-washing. In high-efficiency top-load models, the "bottom agitator" functions as a wash plate that employs a series of rapid, short spins to circulate clothes through the water. This design aims to be gentler on your garments while still delivering a thorough clean. To enhance your cleaning, particularly for pet laundry, we suggest utilizing the Deep Wash cycle, which ensures a higher water level and improved saturation. Although your model may not have a specific soak cycle, you can often achieve a similar effect by pressing the Pause button once the water has filled, allowing the laundry to soak for an extended duration before resuming the cycle. Just be careful not to overload the machine to enable the agitators to work effectively. We are here to assist you in maximizing the use of your machine. For more detailed troubleshooting steps, please send us a direct message on social media at @LGUSSupport, including your washer's model and serial number. We are dedicated to your satisfaction and ready to help. ^ Diego
Frustating
The machines capacity is almost too big...I could bathe in it if there were not an impeller. I am not complaining about that...it's more of an observation. I am disappointed that there is not a soak feature as that is important to me. I do not like the load sensing as there have been many times that not enough water used and the detergent did not rinse off of the load. It is hard to figure out when I can/should use the deep fill option. The App was time consuming to set up and didn't really offer any more load features. I miss older machines that were easier to used and had features I used/needed vs useless tech that doesn't add value.
Hello. Thank you for sharing your thoughts about your LG Washer. We appreciate your detailed feedback on the washer’s capacity, the absence of a soak feature, the load sensing and deep fill options, as well as your experience with the app setup. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these wash cycle and feature usability issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Not a fan
My LG washer is just over a year old. I’ve owned and used many other brands over the years, but this is my first LG. No gentle cycle, no instruction manual, QR code under the lid to view a manual doesn’t work, hard to see the buttons, but absolutely worst of all is the brown crud that appears on my clothes after being washed. I have NEVER had this happen before. I’ve always (with every washer I’ve had) used very little liquid detergent, no fabric softener, but do use the cold cycle often. Not sure why this happens only with LG but I would not buy another LG washer nor would I recommend one. Very disappointed, can’t wait to get rid of it.
Hey there! We appreciate you sharing your experience with us about your LG top-load washer. Ensuring that you have all the tools you need so that your clothes come out clean whenever you use your washer is our top priority, and we'd be more than happy to help make that happen. You can download a digital version of the manual through this link (https://tinyurl.com/2ckm3c25), where on page 23, it talks about the different cycles available and how they're used. We'd also be happy to offer this link (https://tinyurl.com/2xk8wyov), which may help to keep your clothes clean and free of spots. Feel free to email us at lgdigitalcare@lg.sprinklrsupport with your contact info and model number if you need more help, and we'll be here for you! *Josh
Verified Purchase
Very pleased
We're very pleased with our washer so far. It's very easy to use and does a good job.
Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations.
Don't waste good money!
Washing a small load may be okay but, medium to large loads frequently become imbalanced with super limited water input...worst machine I've ever purchased. Try at your own risk! THE LG I HAD BEFORE WAS MUCH BETTER!
Hi there — thank you for sharing your experience with the WT8400CW. We want your washer to deliver smooth, balanced cycles every time. For medium to large loads, try using the “Deep Fill” option to increase water levels and help reduce imbalance. Also, be sure to load items evenly around the tub and avoid mixing heavy and light fabrics. For step-by-step troubleshooting, visit: https://www.lg.com/us/support/help-library/-lg-front-load-washing-machine-error-code-ue-imbalance-error-is-displayed-CT10000010-20154629490038 If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. – LG Digital Care Team ^Rich
DONT HAVE SOAK OPTION
there is not a soak cycle. if you try to open or stop the washer , it will drain the water, older washers have this feature. I can believe LG did not that about that.
Hi there, Helen! We appreciate you letting us know about your LG washer experience. This LG washer does have a soak option within a cycle, which would be for heavy-duty. You can find this information on the LG washer manual: "When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design." Just click here for more info: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. Let us know if you have any other questions on social media as a DM @LGUSSupport. We're always here to help! ~Kimmy
Broke down before a year and unable to get clear answers from the VP DEPARTMENT
Hello, Ligia.Thank you for sharing what happened with your LG Washer. We appreciate you letting us know that the product stopped working within a year. Your feedback helps us understand what you’ve experienced with your specific LG model, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on any specific issue you're encountering: https://www.lg.com/us/support/help-library ^James