Hello, Cecilia. We understand your inquiry and feedback regarding your LG WT8400CW washer filling with water when you want a spin-only cycle. To activate the Spin Only feature without adding water, ensure the unit is powered on, then press and hold the Spin button for approximately three seconds without selecting a wash cycle first. This programs the washer to drain and spin out excess moisture directly. If the unit continues to add water, it may be executing an automatic load-balancing sequence to redistribute uneven laundry. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi! We appreciate you sharing your experience with your LG WT8400CB Washer. We are glad to hear that it runs quietly and washes your clothes effectively. We also note your feedback regarding the tub depth, and we will certainly share this with our product design team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James

Hello there, Mikey! Appreciate the upbeat review. Sounds like that washer is giving you all the space and smart control you were hoping for, especially with ThinQ making everything even smoother. If you ever need anything, our team at @LGUSSupport is here to help. #LifesGood ❤️ ‑Rich

Hi. Thank you for taking the time to share your review about your LG Top Load Washer, model WT8400CW. We hear your thoughts regarding the design layout and finish of the control areas, and we always aim to ensure our laundry appliance aesthetics and exterior finishes deliver the premium appearance and clean styling your home expects from our brand. To help keep your dark console and lid surfaces looking pristine and free of visible particles, we recommend wiping down the exterior panels regularly using a slightly damp, soft microfiber cloth without any harsh abrasive cleansers, which helps eliminate surface static that attracts fibers from the air. It is also beneficial to dry the areas completely with a clean cloth immediately after cleaning to prevent water marks or residue from setting onto the dark trim elements. We want to help ensure your laundry setup looks and performs beautifully for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi! An absolute powerhouse addition to your home! We are incredibly honored that your extensive research led you straight to us, and we are thrilled to have earned your long-term trust. Knowing that this heavy-duty machine is delivering the rugged durability and massive capacity you expected is exactly what we love to hear. If you ever need any assistance or tips down the road, feel free to reach out to @LGUSSupport. ^James

Hello, Jay. We appreciate you sharing your experience with your LG Washer model WT8400CW. We want to ensure your laundry routine runs smoothly and quietly so you can wash your clothes comfortably at any time of day. To help minimize operational sounds, we recommend verifying that the washer is completely level on a solid floor, ensuring that all four leveling feet are firmly in contact with the ground, and checking that the shipping bolts were fully removed during installation. For more helpful tips on identifying and managing cycle sounds, you can visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello, Russell. Thank you for sharing what you’re experiencing with your LG top‑load washer. When clothes aren’t fully covered in water, soap remains on fabrics, or items come out wrinkled, it can really affect your laundry routine, and we appreciate you taking the time to describe what’s happening. You can also refer to this helpful LG guide that explains how water levels and wash performance work on impeller‑style washers: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello. Thank you for sharing your experience with your LG Washer. We understand how important it is for your laundry to come out clean and for the machine to operate consistently, and we want to take a closer look at what’s causing the issues you’ve described so we can help with your specific LG model. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cleaning performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on wash quality and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 ^James

Hello, Bob. Thanks for sharing your experience with your LG washer. The way you described the broken hinges, the wash results, and needing multiple cycles really helps us understand how the unit has been performing for you. Your feedback about the cleaning performance and spin results gives us important insight into what you’re seeing during daily use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer operation and support: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW ^James

Hi there! We’re sorry to hear about your experience with your WT8400CW, especially the issue with your towels—that’s not the outcome we want for our customers. We understand your disappointment given your previous washer performed well for many years. Thank you for sharing this with us. We will have this reviewed further to better understand the concern and help prevent similar issues moving forward. Please reference CNN260417079983 when contacting LG Support at 888-542-2623 or via live chat/email here: https://www.lg.com/ca_en/support/contact-us/