Hello, Bob. Thanks for sharing your experience with your LG washer. The way you described the broken hinges, the wash results, and needing multiple cycles really helps us understand how the unit has been performing for you. Your feedback about the cleaning performance and spin results gives us important insight into what you’re seeing during daily use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer operation and support: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW ^James

Hi there — thank you for sharing your experience with the WT8400CW. We want your washer to deliver smooth, balanced cycles every time. For medium to large loads, try using the “Deep Fill” option to increase water levels and help reduce imbalance. Also, be sure to load items evenly around the tub and avoid mixing heavy and light fabrics. For step-by-step troubleshooting, visit: https://www.lg.com/us/support/help-library/-lg-front-load-washing-machine-error-code-ue-imbalance-error-is-displayed-CT10000010-20154629490038 If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. – LG Digital Care Team ^Rich

Hi there, Helen! We appreciate you letting us know about your LG washer experience. This LG washer does have a soak option within a cycle, which would be for heavy-duty. You can find this information on the LG washer manual: "When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design." Just click here for more info: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. Let us know if you have any other questions on social media as a DM @LGUSSupport. We're always here to help! ~Kimmy

Hi there. Thank you for sharing your experience with your LG washer. Your feedback on the ThinQ app is essential for us so we can help improve it. The washer WT8400CW has no default water temperature setting for all cycles. Instead, it uses a default temperature setting for each individual cycle. You can adjust the water temperature manually on the washer's control panel for each cycle. Check out these water cycles here: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348. For more feedback or questions, private message us on social media @LGUSSupport . We're always ready to help. ^David

Thank you for contacting us and providing your feedback. We value the time you've taken to share your experience, and we want to ensure that you achieve optimal performance from your washer. We have noted your comments regarding the cleaning effectiveness and wash action. An agitator washer cleans clothes by moving them back and forth in a manner that simulates hand-washing. In high-efficiency top-load models, the "bottom agitator" functions as a wash plate that employs a series of rapid, short spins to circulate clothes through the water. This design aims to be gentler on your garments while still delivering a thorough clean. To enhance your cleaning, particularly for pet laundry, we suggest utilizing the Deep Wash cycle, which ensures a higher water level and improved saturation. Although your model may not have a specific soak cycle, you can often achieve a similar effect by pressing the Pause button once the water has filled, allowing the laundry to soak for an extended duration before resuming the cycle. Just be careful not to overload the machine to enable the agitators to work effectively. We are here to assist you in maximizing the use of your machine. For more detailed troubleshooting steps, please send us a direct message on social media at @LGUSSupport, including your washer's model and serial number. We are dedicated to your satisfaction and ready to help. ^ Diego

Hey there! We're here to ensure your LG washer provides excellent performance with clear controls. We understand your washer washes well, but you're finding the control panel too dim, making cycle selection difficult. We truly want to help resolve this. Please send us a direct message @LGUSSupport with your washer's model number, serial number, and original purchase date. We look forward to helping you! ^ Diego

Thank you for sharing your experience, that’s certainly not the ease-of-use we aim to deliver, and we’d love to help review your settings or explore if a software update might help. Reach us through social media @LGUSSUpport, we'd love to provide one on one assistance! ^Jose

Hello, Ligia.Thank you for sharing what happened with your LG Washer. We appreciate you letting us know that the product stopped working within a year. Your feedback helps us understand what you’ve experienced with your specific LG model, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on any specific issue you're encountering: https://www.lg.com/us/support/help-library ^James

Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations.

Thank you so much for sharing your feedback! We’re thrilled to hear that you love the large capacity of your top load washer—it's one of the best features! We totally get how important it is to easily locate the on/off and start icons, and we’ll pass that feedback along to our team for future improvements. We’re always working to make your experience even better. Thanks again for choosing LG, and if you ever have any questions or need assistance, we’re here for you! 💙 ^Anthony