Customer reviews for LG 5.5 cu. ft. Top Load Washer with EasyUnload forMember photos
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Can't find part
The washer was a great washer.. but The inlet valve went out and I can't find the part to fix it. We have only had it for 2 years and if I can't find the part we will have to buy a whole new washing machine. I have the right model number and the right part number.
Hi, Chad. Thank you for sharing your experience with your LG WT8400CB Washer. We appreciate you letting us know what’s been going on with the inlet valve, and we understand how important it is to be able to replace a part quickly so you can keep using a washer you’ve been happy with. Since you already have the correct model and part number, we recommend checking availability through LG‑authorized parts suppliers, as stock can vary depending on demand. The inlet valve you’re looking for can be found here: https://lgparts.com/products/aju75152601-washer-water-inlet-valve If you’d like us to review your unit or help explore additional options, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Verified Purchase
Happy Customer
QUIET operation and excellent lint trap. Happy with our purchase
It’s truly a pleasure to hear that your new washer has been such a positive addition to your home. Quiet, dependable performance can make all the difference in day to day routines, and we’re delighted to know that the operation has exceeded your expectations. We’re also thrilled that the lint trap has impressed you—sometimes it’s the thoughtful details that make an appliance even more enjoyable to use. There’s something especially rewarding about knowing a new appliance fits effortlessly into everyday life, and we couldn’t be happier to hear that you’re pleased with your purchase. Reviews like yours brighten our day and remind us why we’re passionate about creating products designed with convenience and performance in mind. We sincerely appreciate your time and support, and thank you for choosing LG. If you ever need assistance, our LG Care team is always happy to help at 1-888-542-2623 or via chat at https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Quiet as a mouse
Quiet, large capacity, sturdy machine that is cleaning our clothes without them being too wrinkled
Thank you so much for sharing your experience, Bonnie. We designed the WT8400CW to bring efficiency and peace of mind to your daily laundry routine, so hearing that you appreciate its quiet operation, generous capacity, and sturdy design truly means a lot to us. We're especially delighted to know it's delivering the gentle yet effective cleaning performance you were looking for while helping keep your clothes looking their best with fewer wrinkles. If you ever have any questions or need assistance, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/. Thank you for choosing LG, and we hope you continue enjoying your washer for many years to come!
Cannot pair phone to washing machines Wi-Fi capabi
[This review was collected as part of a promotion.] Hello We like our LG top load washing machine very much. Only problem is we can't pair our telephone to the Wi-Fi features No matter what I try I can't get it to work.
Hello, Karl. We appreciate you taking the time to share your review regarding your LG WT8400CW washing machine. We recognize your experience with connecting your phone to the Wi-Fi features on your unit. To help establish a connection, ensure your phone is connected to a 2.4 GHz Wi-Fi network rather than a 5 GHz network, verify that your Wi-Fi password contains no special characters, and try resetting the washer's Wi-Fi module by turning the machine off and back on before re-pairing in the LG ThinQ app. For step-by-step instructions on setting up your smart features, please visit this helpful guide: https://www.lg.com/us/support/getting-started-with-lg-thinq?srsltid=AfmBOoqtbA0a_vad867XkTE5_ViIksMPSrfRkRS0ozBPr-0P8ypAqZ2V. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Horrible all around
Worst washer I have ever owned and the dryer that goes with it is just as bad. This washer has RUINED at least 10 items of clothing. There is no way to fix or recover these items. They came out of the load looking tie dyed. I tried switching detergents, using only clear products and that didn't work. I cannot wash anything that is new and/or white without it getting destroyed. I have had this unit barely over a year. I will never purchase LG again and I'm counting down the days until I can afford to dump this and buy a new one.
Hello, Moni. Thank you for sharing what’s been happening with your LG washer and dryer. We appreciate the clear explanation of how the LG units have been affecting your clothing, the steps you’ve already taken to troubleshoot, and how long you’ve been dealing with this. Your detailed account really helps outline what you’re experiencing day‑to‑day with the washer. To allow us to properly investigate the details of your specific product model and to see how we can assist with your laundry‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer troubleshooting and care: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-clothes-get-caught-between-the-tub-and-the-casing-around-it-clothes-came-out-of-the-tub--20154629491887 ^James
Failed in less than 30 days
Bought washer on 11-March-2026. Failed on 8-April-2026. Call center couldn’t help much and have to get a service tech out. Through the troubleshooting, we discover the LG installer reversed the hot and cold water. Washer just gets stuck on filling the machine even when trying to run a spin only cycle.
Hi. Thank you for sharing what happened with your LG Washer. We appreciate the clear details about the LG unit failing shortly after installation and that the hot and cold water lines were reversed. We understand how important it is for the washer to fill and operate correctly, especially when a spin‑only cycle is getting stuck due to the incorrect water connection. To allow us to properly investigate the details of your specific product model and to see how we can assist with your filling‑and‑cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Too many reasons to avoid...
I have two major complaints about this washer. #1. The lid. Yes, the lid that opens and closes on the top of the unit. Whomever thought it was a good idea to put this at an angle is a moron. It may look appealing in a show room but its unbelievably impractical in the home. You'll instinctively try and put things on top of your washer and they will stay there just long enough for you to walk away. Then, whatever you put there will topple off. The glass lid is also super easily scratched and appears dirty often - even with frequent cleaning. #2. The features (in general). You cant change the default water temp to cold. You cant disable to auto lock feature that stays on after the wash cycle is complete. And the integration with the app (which you'll want for "delicate", "small load", and other washing options) requires you to enable the washer to start based on the app's directive. Turbo wash (another default) is super effective for washing rugs, for example, but will easily ruin clothes items and will make brand new Bombas socks pill. The positives: the capacity is huge (great for bedding), its affordable, and you can change the dig when the cycle finishes to sound like a Beethoven song....if you ever wish to annoy your spouse a little ;) Would NOT purchase again.
Hello, Bruce. Thank you for sharing your experience with your LG Washer. The way you laid out your thoughts on the lid design, the feature limitations, and how certain cycle defaults affect your laundry routine gives a very clear picture of what you’ve been dealing with, and your detailed breakdown is genuinely helpful for us to review. Your notes on the positives—especially the capacity and the customizable chime—add great context as well. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this usability‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer features and troubleshooting: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC ^James
Do not buy
This is the worst washer we’ve ever used and we’ve used many washers. The water sensor doesn’t work, you have to stand there and babysit it to make sure that there’s enough water to cover clothing (never is) and you have to get in there during the wash cycle to push the clothes around or you’ll have detergent stains. Clearly, nothing is getting cleaned. You’re better off with a manual washboard and a bucket. The app is a joke. Also, LG won’t let you complete a review if you select one star. You have to select more stars to get to the review screen, and only then can you go back and select one star. I guess if your product is garbage you have to be slimy like that. Never again, LG.
Hello. Thank you for sharing your experience with your LG Washer. We appreciate the level of detail you provided, especially regarding the water sensing, wash performance, and your experience with the app and review process. We understand how important it is for a washer to operate smoothly without constant monitoring, and feedback like yours helps highlight where the experience isn’t aligning with expectations. To allow us to properly investigate the details of your specific product model and to see how we can assist with the water‑level and wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on water‑sensing operation and wash performance: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643 ^James
Horrible product - can cause serious injury
This washer can cause serious harm! The top base and lid easily creates deep cracks. We have had our washer for under two years. The top base and lid have developed multiple cracks - some are deep cracks and can cause serious harm if you are not careful loading items. The cracks have caused the lid to start slamming shut. Pieces of the machine have ended up in the drum of the washer.
Hi, Amanda. We appreciate you sharing your experience with your LG WT8400CW Washer, and we want you to have a unit that feels safe and reliable in daily use. Cracking on the top cover or lid can sometimes develop if the washer isn’t fully level or if the lid is closing with added pressure during cycles, and checking that the machine is balanced on all four feet can help reduce stress on the top assembly. Inspecting the hinge area for any obstruction and ensuring the lid is opening and closing smoothly can also help prevent further wear. While there isn’t a specific support article tied to this issue, we’d like to review your case more closely and help determine the best next steps. Please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. LG Digital Care ^James
An unwashing machine
Since day 1 this machine has not cleaned well. We're always having to rewash clothes because some don't get rinsed well, some end up with a strong smell, and some simply don't get wet at all. We're using far more water and still don't have very clean clothes. Both times with help chat have taken hours and only gone through the same basic steps you find with a search online with zero results. The last time kept insisting I clean the machine to remove build up. We've had the machine for 3 months and it's never done the job. We're running cleaning tabs through the clean tub cycle and following the instructions for loads. Still mostly a waste of time and resources. Higher water bill, higher electricity bill, fewer wearable clothes and usable materials.
Hi there! Thank you for sharing your experience with your LG washer. We understand how challenging it can feel when your machine hasn’t been cleaning effectively from the very beginning, especially after multiple attempts to troubleshoot and follow recommended care steps. We appreciate you taking the time to explain what’s been happening with rinsing, odor, and inconsistent wash performance. If you'd like to explore helpful washer care and troubleshooting resources, you can visit our Support page here: https://www.lg.com/us/support/help-library For further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and support you directly. -Junel