Hi Sam, We want to let you know that we hear your concern and see your point about the alarm of the Samsung washer. One advantage of our washer's alarm at the end of the cycle is that it keeps us from forgetting that the laundry is finished, especially when we have a lot of household chores to complete. Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-72 67-864. ^Rainly

I'm sorry to hear this. I wasn't able to locate any information stating it has a detergent department. There are other method to use detergent if you worried you will stain your clothes. You can try using Tide pods at the bottom of the drum. We will use this information to improve our products and services. Thank you for being a Samsung customer! ^Pat

Hello, We understand how you feel, dealing with a dryer that stopped spinning and a washer door that takes a long time to unlock. Let us help. Below is a link to troubleshooting the dryer that does not spin. It also includes other resources when the dryer has error codes or blinking lights, and a video you may watch from start to finish. Samsung dryer turns on but does not start or spin: https://www.samsung.com/us/support/troubleshooting/TSG01001987/ For further assistance with the washer door, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149094099) to help our team pull up your information when you message us. Thank you. -Angelica

Good day, Sharing the washer's condition matters to us. Let's help you get the unit back on track. We would love to speak to you directly to get more information about your washer and have the unit inspected on our end. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146307259, to help our team pull up your information. Have a great day! ^Chrystel

I know this must be frustrating to deal with. This sounds like something our engineers would need to take a look at. Please contact us by using the following links below. Thank you for your understanding. ^Pat Contact Us- 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143844099