Greetings, We want you to have an effortless experience with your washer. Let us help you. Suppose your clothes are coming out torn after running a cycle in your washer. Please follow the instructions in this link and hyperlink for tips. Laundry is stained or damaged after using Samsung washing machine (Please see Clothes are torn, ripped, or shredded): https://www.samsung.com/us/support/troubleshooting/TSG01108628/ Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146464441, to help our team pull up your information when you message us. Have a great day. -John