Good day, Sharing the washer's condition matters to us. Let's help you get the unit back on track. We would love to speak to you directly to get more information about your washer and have the unit inspected on our end. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146307259, to help our team pull up your information. Have a great day! ^Chrystel

Hi TIM C We apologize for your experience with the 4.1 cu. Ft. Capacity Top Load Washer with Soft-Close Lid and 8 Washing Cycles in White was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Depending on the damage or the repairs needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/WA41A3000AW/A4 One (1) year parts and labor, Three (3) years stainless tub part (Part Only), Five (5) years washing motor part (Part Only). Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144715635 Have a great day. ^Charles

Hello there, Thank you for your review. Rest assured that we are working to improve our products and services with the help of your reviews. We would love the opportunity to speak with you about your washer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146871483) to help our team pull up your information when you message us. Thank you. -Kimberly

Hello Sancrit,<br /><br />Thank you for sharing your experience in a review. We are here to help. <br /><br />I have provided the model&#39;s user manual link below that indicates the troubleshooting guides related to your concerns on pages 46 to 48.<br /><br />Here&#39;s the link: https://downloadcenter.samsung.com/content/UM/202207/20220715140500843/WA3000A_DC68-03850F-02_EN_CFR_MES_R.pdf<br /><br />Also, to better understand the noises coming from the washer, I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/<br /><br />We like to inquire further about your concern with your appliance.<br /><br />If you could please reach out to us directly on the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Once you contact us, you can provide this reference number 1145086095.<br /><br />Thank you for choosing Samsung and have a great day!<br /><br />^Rainly