Hello there, We understand how frustrating it is when your washer doesn’t behave as expected — with water levels off, cycles not running properly, and constant babysitting required. We’re here and willing to help. For concerns related to spin performance, please follow the guide below: Samsung washing machine spins poorly http://www.samsung.com/us/support/troubleshoot/TSG10003485/ For concerns related to water filling behavior, please follow this guide: Samsung washing machine water fill issues http://www.samsung.com/us/support/troubleshooting/TSG01203005/ If the issue continues after reviewing these steps, please contact us so we can review your situation and assist with next steps: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152170065), so our team can pull up your information. Thank you! ^Joshua

Hello there, We understand how you feel about your clothes not being cleaned well. All we want is to get you assisted. Here is a guide for tips and tricks to ensure your laundry is clean. Please click on the embedded word. Clothes are not clean after washing in Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151630984) to help our team pull up your information. Have a great day. ^Camille