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Customer reviews for Samsung 4.5 cu. ft. Top Load Washer w/ Vibration Reduction Technology+ for
Samsung 4.5 cu. ft. Top Load Washer w/ Vibration Reduction Technology+
4.2 out of 5 stars
stars
653 ratings641 reviews
  1. 5 stars69% (448)
  2. 4 stars11% (72)
  3. 3 stars5% (31)
  4. 2 stars4% (24)
  5. 1 star12% (78)

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Showing 1-10 of 641 reviews
Jan 5, 2021
nnt
5 out of 5 stars review

Verified Purchase

The best order and delivery process ever

Delivered earlier than I was expecting despite of the busiest holiday season. And delivery people took care of everything well. The price is way cheaper than the other home improvement stores around our home. The other sells about $50 more for the unit and have to pay extra for water lines and old machine removal. Sams included free delivery, installation, accessories, and removing the old unit. Had no idea about that and I will forever buy from Sams Club in the future.

Helpful?5E3Z4PBCH63R13627515021
Dec 9, 2025
Bruce
5 out of 5 stars review

Verified Purchase

Easy to use and very solid.

This washer is a workhorse, my wife loves it. It is quiet and it spins the clothes until they only need light drying. When it finishes it plays a delightful little jingle to let us know it is done. Love it!

Review from walmart.com
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Dec 3, 2023
Brenda Kay
5 out of 5 stars review

Verified Purchase

Great value

Excellent value. Huge tub is a bit of a stretch to reach the bottom items if youre short stature. Works perfrctly!

Helpful?5E3Z4PBCH63R13627515021
Mar 26, 2021
Samaria Laxey
5 out of 5 stars review

Verified Purchase

Works well. This is a great duo.

Dryer dries really well washer Works well. This is a great duo. The two together get my clothes really clean and really dry and I couldn’t be happier. Happy with my purchase

Helpful?5E3Z4PBCH63R13627515021
Apr 21, 2026
Deerocksncaolcom
1 out of 5 stars review

I will never buy another Samsung washer

This is the worst washer I have ever owned I can’t put into words how awful an experience it was. And then after having Samsung finally fix it. Temp fix it turned out. They have priced the four internal springs at a hundred dollars each you can’t even maintain it out a warranty.

Helpful?5E3Z4PBCH63R13627515021
Mar 18, 2026
Brent
1 out of 5 stars review

I have had to return two units after a week. The first one had 2 service calls after the 3 load. They could not figure out what was wrong and I would have to wait for more parts. The second one would not unlock after the wash cycle was complete for over 5 min. Stay away from this product.

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Jul 4, 2026
KyMama
1 out of 5 stars review

Springs lasted only three years

Lasted three years and then the springs gave out and we learned it would cost as much to replace them as to get a new washer. We now have a made-in-USA Speed Queen, which was more expensive but has the old-school washer drum without the springs and a decent 5-year warranty as opposed to most these days with the 1-year.

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Aug 15, 2025
Keith
1 out of 5 stars review

Hot water doesn't completely shut off

Hot water doesn't completely shut off. If you don't shut off the water supply during the spin cycle, your clothes will be wet, and you'll need to run the spin cycle again. I've been dealing with Samsung Service for almost 2 months now, and it's one run around after another. Now they're saying they're going to send me a refund check because no service is available. I guess we'll see. Very frustrating.

Helpful?5E3Z4PBCH63R13627515021
reply from Samsung

Hello Keith,<br /><br />We understand that your experience with the washer has been less than ideal. Should you need any updates or further help with your refund offer, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us <br />4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)<br /><br />Please provide us with this reference number (1150546982) when you message us so our team can retrieve your information.<br /><br />Thank you.<br /><br />-Kimberly

Jun 25, 2026
Charlee
1 out of 5 stars review

Worst piece of machinery ever invented!

Would give zero stars if possible. Can't do a simple wash (two bath towels) without going berserk. Would literally thrash and crash so loud as if it were the apocalypse. Would always get the UB error, rearrange the two towels a dozen times. An entire 8 hrs would go by before it finally tires out and decides to rinse. Would take it out and smash it with a bat if possible.

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
reply from Samsung

Hi Charlee, we appreciate the insight you've provided regarding your washer. Thank you for bringing this to our attention, and we're happy to help. We've included the guide below with steps to help improve your washer's performance: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code If you need further assistance, we're just a call or message away. Jeffrey Samsung Care

Jul 5, 2026
MAGGIE
1 out of 5 stars review

The worst washer I've ever seen in my life!!

This washing machine is one of the worst I have ever encountered. You can barely fit two towels or a few light T-shirts inside. As soon as it starts spinning, it makes incredibly loud noises—so loud you’d think it’s about to explode. You might as well sit back and relax because you’ll be glued to it, worried it’s going to blow apart at any moment. It’s so bad that I feel like I’m risking my safety just by using it. Instead of making laundry easier, this model only causes stress and frustration. Interestingly, my friend has the same washer, and he’s had to buy a new one because the bad experience . Honestly, I’d give this product a zero rating.😡 I Will not recommend for anyone.

Review from Samsung US
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